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THE ROI OF SOCIAL MEDIA

THE ROI OF SOCIAL MEDIA. Enter the 2013 Social Hotel Awards: http://hotelsm.ag/soho2013. Host Jeff Weinstein Editor in Chief HOTELS Magazine. Expert Analyst Amy Jo Martin Founder, Digital Royalty Las Vegas. PANELISTS. Diana Plazas Director of Global Brand Marketing

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THE ROI OF SOCIAL MEDIA

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  1. THE ROI OF SOCIAL MEDIA

  2. Enter the 2013 Social Hotel Awards: http://hotelsm.ag/soho2013

  3. Host Jeff Weinstein Editor in Chief HOTELS Magazine Expert Analyst Amy Jo Martin Founder, Digital Royalty Las Vegas

  4. PANELISTS Diana Plazas Director of Global Brand Marketing DoubleTree by Hilton • Scott Warriner, • Senior Manager Marketing • Best Western Kerri Holden Senior Director of Public Relations – Americas, Four Seasons Hotel Austin • Matthew Clyde • Chief Strategist • Ideas Collide

  5. DoubleTree by Hilton’s Cookie CARE-a-van Diana Plazas Director of Global Brand Marketing DoubleTree by Hilton Diana Plazas (@dianap)

  6. Cookie CARE-a-Van To launch the new brand, DoubleTree by Hilton decided to feature its world-famous cookie in a BIG way: The DoubleTree by Hilton Cookie CAREavan Tour, a nationwide bus tour to deliver cookies and smiles from coast to coast and evangelizing the tenets of the new DoubleTree brand. Marketing Objectives: • Generate awareness of DoubleTree by Hilton's rebranding and the meaning behind the brand • Increase Doubletree by Hilton Facebook "likes" and Twitter followers • Increase community engagement • Reward loyal and engaged fans and followers • Increase Hilton HHonors member registration • Encourage Sweet Deals email Registration • Generate social public relations buzz • Generate positive sentiment in the social ecosystem

  7. 1 Truck + 50 States + 25th Anniversary

  8. 125 DoubleTree by Hilton Hotels 1,000 employees

  9. The Tour “Hub”

  10. Integrated Campaign • Socialites Program • #SweetBreak Stops • Cookie Truck Contest • Public relations • Blogger outreach • Partnerships • Charity involvement

  11. The Results • 270,000 Cookies • 120% increase in Facebook “Likes” • 10,000+ Sweepstakes entries • 130 Foursquare check-in’s • 1,200 print & online features • 230 broadcast features • 2 billion impressions

  12. Our Top 5 2011 Insights • Personalized, humanized, “delightful” • One simple message • Employee/property relevant; localizable • Current • Integrated among all disciplines

  13. Return on Influence • May = 87 • June = 95 • July = 116 • August = 125 44% increase in ROI score for August compared to May

  14. Best Western International’s “Be A Travel Hero” Facebook promotion • Scott Warriner, • Senior Manager Marketing Best Western • Matthew Clyde • Chief Strategist, Ideas Collide

  15. The Four Seasons Austin “Say I Do” and “2012 Wedding Trends” Pinterest boards Kerri Holden Senior Director of Public Relations – Americas, Four Seasons Hotel Austin

  16. A Very Pinteresting Platform

  17. What is Pinterest ? • Online Pinboard – with a social media twist • Rapidly growing social media network • “Chick magnet” • Aspirational Motivator • Driver of Website Traffic

  18. Four Seasons Austin on Pinterest • Started pinning January 2012 • Guiding Principles • -70/30 Rule

  19. Four Seasons Austin on Pinterest • Early Accolades “ ”

  20. Quintessential Austin

  21. Wedding Trends 2012

  22. Bucket List Adventures

  23. Interaction on Pinterest

  24. Ultimate Austin PinTrip • May 1-31, 2012 • Austin CVB Partnership • Fan-Gated Facebook Tab • Contest Overview

  25. PinTrip Results

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