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STAFF RELATIONS. Ferdnand Osuagwu, M.D. Division of Abdominal Imaging & Intervention Department of Radiology David Geffen School of Medicine at UCLA. Relation. Definition Thesaurus dictionary defines relation as:
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STAFF RELATIONS Ferdnand Osuagwu, M.D. Division of Abdominal Imaging & Intervention Department of Radiology David Geffen School of Medicine at UCLA
Relation Definition • Thesaurus dictionary defines relation as: • A logical or natural association between two or more things (interconnection, connection, correlation, link, linkage, relationship) • A person connected to another person by blood or marriage.
Staff Relations A simplistic way of defining ‘Staff Relations’ is the way that we associate, interconnect or interact with our colleagues that we work with.
Staff Relations • How do we initiate relationships with our colleagues? • How do we maintain an effective relationship with our colleagues?
Staff Relations • If you invest in your staff relationships you are laying the foundation for your own success. • Steps in maintaining an excellent staff relations may include the following:
Contact • First impression is vital, most lasting and successful staff relations can be traced to a successful first impression that was made when we were first introduced to the individual concerned!
Contact • Greet with a smile and a firm handshake and be friendly. There is no market for gloom, you cannot sell it. The world prefers a cheerful disposition most times. • Remember whatever we say, think or do is mirrored back to us.
Right speech • ‘Words will either prosper or ruin a relationship’. • Communicate constructively and honestly with respect for other staff member’s opinion.
Right speech • Silence can speak and so can the eyes, but nothing can replace a kind and thoughtful way of expressing ones views. • Always strike a balance with your communication skills and a listening ear.
Rapport building • Strive to build a rapport with your colleagues while maintaining a high sense of professionalism.
Rapport building • The best way to predict the future is to create it, if you want to predict if your future relationship with a colleague would be excellent, you have to create an enabling environment for that now. Don't leave it to chance, be proactive in building bridges and not walls.
Rapport building • Watch out for cues as to what works best for each individual and try to tailor each individual’s needs to their situations.
Practical Examples in Rapport Building • Utilizing social lubricants such as meeting to discuss pertinent issues over coffee or lunch, as the case may be. • Always remember to keep it friendly and professional.
Practical Examples in Rapport Building • Inviting colleagues who assisted during a clinical trial to your departmental ‘employee appreciation dinner’ despite the fact that they are not members of your department. • Sending out thoughtful greeting cards during holiday seasons
Practical Examples in Rapport Building • If you have an issue to address with a colleague, it may be a good idea to sometimes discuss it with them in person if your schedule and theirs permit it.
Practical Examples in Rapport Building • While e-mails and phone calls have to be to the point and professional, take care to soften it with friendly phrases like ‘best wishes’, ‘have a wonderful rest of the day’. • Avoid being aggressive while e-mailing, try to point out your views as polite and as professionally as possible.
Recognition and Appreciation • As research associates we always have to relate with myriads of people ranging from patients, technologists, nurses, doctors, schedulers and other support staff. • Remember to recognize and appreciate others who work with you in actualizing your goal.
Recognition and Appreciation • If you see and acknowledge something good in others, you are laying the foundation for them to be good to you too. • People go out of their way to assist if you have taken the extra efforts to show appreciation before for what they did. ‘
Recognition and Appreciation • Don’t be content to think appreciative thoughts- express them and do them
Recognition and Appreciation • Remember a simple thing as ‘I really appreciate your effort in getting this done’ may be the key in maintaining a cordial relationship with a colleague. • That may also be a key determining factor if you require that colleagues help in the future. There is a creative element in praise-get out there and utilize it.
Support Others • Coming together is the beginning, keeping together is progress, working together is success. -Henry Ford.
Support Others • The path to greatness is along with others. • Attitudes can be contagious, make yours worth catching by lending a helping hand. • Be a team player, always render assistance to others if called upon.
Respect • Always respect others all around you • When there is a problem, look for a solution not someone to blame.
Respect • Accountability and accepting responsibility should be done in a positive manner. • It should be a learning experience for all and not an avenue to apportion blame only. • Criticize gently like the rain so as to nourish growth without destroying.
Finally • What if all these do not achieve the desired result? • You can only control what you do and not what others do
Finally • Accept your colleagues for who they are. • Be professional and maintain a friendly disposition because you can be a catalyst for change through your example.
