HandBook-2023 | Best BBA & PGDM College in Bangalore - GIBS BSchool Bangalore

1. Featured in FORBES INDIA NEW AGE B-SCHOOL IQAC Bangalore, India PA C E PROCESS AUDIT FOR CONTINUED EXCELLENCE GIBS IN-HOUSE INNOVATION MANAGEMENT (IIM) www.gibs.edu.in

2. Table of Contents SL.No Title Page No From MD’s Desk 3 Vision & Mission 4 Vision 2025 & 2030 4 Scope of PACE (Process Excellence Audits) 5 GIBS Values Credo - QUEST 6 Practicing our Values – Quality First and Always 8 Practicing our Values - Urge for Outcome 9 Practicing our Values – Energy & Enthusiasm 10 Practicing our Values- Student-centric approach 11 Practicing our Values – Timely Execution 12 Unique Placement Model (UPM): Aligning the Departments with the students’ Learning Journey 13 Core Competencies of GIBS 15 Golden statements 16 Personalisation of Learning Design- Rolls Royce model 17 Process Excellence at GIBS 18 Process to Practice – Action Plan Calendar 19 Audit Forms 20 1 2 3 4 5 5.1 5.2 5.3 5.4 5.5 6 7 8 9 10 11 12 2 | Page PACE – In-house Innovation Management (IIM) GIBS Business School

3. From MD’s Desk Dear Colleagues, Thus far, right from the inception of GIBS Business School, it has been an amazing journey all the way, marked with triumphant and turbulent times. Yet, our consistent focus on quality and student-centric approach have always stood us in good stead and we are today rated amongst the top rung B-Schools by many a leading B-School Surveys in the country. If GIBS has now been reckoned amongst the leading brands in business education, it is through determination, conviction and hard work of you all and I would like to acknowledge every one of you in Team GIBS for your dedication and determination. Moving forward, as the horizons we set out with, are getting closer, we have set our eyes farther beyond to become one of the leading innovative B-Schools in the country by 2025, by focusing our efforts on our pioneering initiatives of IRE Certification, GIBS Finishing School (GFS) and our Unique Placement Model (UPM) which are, now, strong areas of our core competence. While continuing to become better and better in what we do, strengthening our core competencies in IRE, GFS and UPM also innovating newer customer-centric initiatives, it is my envisagement, by 2030, GIBS will emerge to become a global university in the business education space. While our Vision25 and Vision30 will give us a sense of direction for focusing all our energy and efforts, the core values, that we have always held in common, will continue to serve as the guiding beacon for our journey - our quest towards providing continued value to our customers. As we carry on our stride towards our vision and accomplish our goals, what will help us gain our customers’ hearts is the quality of our work with learner-centric approach and focus on intended outcomes in a timely manner. I take pleasure in launching this PACE (Process Approach for Continued Excellence) Handbook. This handbook is intended to serve as a reinforcement for our core values and bringing them into action. Regular PACE training will be conducted to disseminate the elements of PACE and the essential purpose of PACE training will be to inculcate our common values and beliefs that everyone of us hold in our organisation. Wishing you the very best in your professional and personal endeavours Ritesh Goyal Managing Director GIBS 3 | Page PACE – In-house Innovation Management (IIM) GIBS Business School

4. 2.0 GIBS: Vision & Mission 2.1 GIBS Vision Our vision is to instil human values and to be recognized globally as the preferred destination for all future leaders, through global leadership in human development and excellence in education. 2.1.1 Vision 2025 2.1.2 Vision 2030 Emerging as a premier University in the business education space and establishing GIBS International University -to be reckoned amongst the top most innovative institutions by creating a robust culture of learning, innovation and entrepreneurship 2.2 GIBS Mission We aim to create a centre of academic excellence with a collaborative environment to impart value-based education to students from various socio-economic cultural backgrounds and academic skills. We aim to prepare management professionals with a global mindset and catalytically transform them into world-class experts. 4| Page PACE – In-house Innovation Management (IIM) GIBS Business School

5. 3.0 Scope of PACE 3.1 Process Audits for Improvement, Innovation and Excellence PACE Manual provides a framework for process approach and outcome orientation to the activities carried out in all departments without any silo-based working. PACE framework will be used for training the people on the core values of GIBS and will be used for periodic audits to enable process improvements and innovations. Hence, it is required of all process owners in the following departments to familiarise themselves thoroughly so that there is complete process alignment and an all-time audit preparedness. 3.2 Scope of the Policy (present & future) Talent Talent Fulfillment (Placement & GFS) Talent Acquisition (Admission) Digital IRE (Finishing School) Transformation (Academics) PR Progress (LCGs) Admin & Hostel Department People Department Department 3.3 GIBS Brand Umbrella (Envisaged) Digital IRE School GIBS Institute GIBS Social Foundation Trust (Progress) of Business Studies Business Innovative Biz School School GIBS GIBS GIBS Finishing School International GIBS Business School GIBS Digital GIBS International University-2030 5 | Page PACE – In-house Innovation Management (IIM) GIBS Business School

6. 4.0 GIBS: Values QUEST: our GIBS Values Credo Driven by Common Goals and Powered by Shared Values Quality First and Always urge for Outcomes Energy and Enthusiasm Student-centric Approach Timely Execution (Honouring time-line commitments) 6| Page PACE – In-house Innovation Management (IIM) GIBS Business School

7. QUEST: Our GIBS Values Credo ? Driven by Common Goals and Powered by Shared Values 7| Page PACE – In-house Innovation Management (IIM) GIBS Business School

8. 5.1 Values in Action 5.1 Quality First and Always Quality is a continuous journey of excellence wherein each and every person in the organisation can see the flow of value to the customer to ensure that there is no failure to deliver on quality Drive Factors Desirable Behaviours Drag Factors Undesirable Behaviours 8| Page PACE – In-house Innovation Management (IIM) GIBS Business School

9. 5.2 Values in Action Practicing our Values - Urge for Outcome Drive Factors Desirable Behaviours Drag Factors Undesirable Behaviours 9| Page PACE – In-house Innovation Management (IIM) GIBS Business School

10. 5.3 Values in Action Practising our Values – Energy & Enthusiasm Drive Factors Desirable Behaviours Drag Factors Undesirable Behaviours 10| Page PACE – In-house Innovation Management (IIM) GIBS Business School

11. 5.4 Values in Action Practicing our Values- Student-centric approach Personalizing students’ education enables them to access a unique learning experience based upon their individual needs, rather than receiving instruction through a standard, paced curriculum. We always strive to put the needs of students are put first Drive Factors Desirable Behaviours Drag Factors Undesirable Behaviours 11| Page PACE – In-house Innovation Management (IIM) GIBS Business School

12. 5.5 Values in Action Practicing our Values – Timely Execution Accepts responsibility for own actions and decisions and demonstrates commitment to accomplish work in an ethical, efficient, timely and cost-effective manner. Drive Factors Desirable Behaviours Drag Factors Undesirable Behaviours 12| Page PACE – In-house Innovation Management (IIM) GIBS Business School

13. 6.0 Unique Placement Model (UPM): Aligning the departments with the students’ Learning Journey Process Approach: A process approach means an organization manages their business as a system of processes – not departments or people or products. This works because if you have a good process, you’ll have good results. The essence of the change is to replace the focus on functional units to the focus on the processes the organization. The objective is to break down barriers between functional areas so as to promote the organizational flexibility and improve value for the customers. Process based organization is built on the principle of integration of activities into the organizational P R O C E S S O U T P U T I N P U T Feedback Process approach in GIBS: The departments within GIBS work seamlessly along the learning journey of the students in transforming their talents to make them job-ready to meet the industry needs and also fulfil the students’ career needs. Talent Transformation Invites the industry leaders to Transforms the talents by Acquires the right talents source their talent needs from appropriate learning inputs that can be moulded for GIBS and fulfill the industry and standards through a the future industry needs needs with matching talents robust outcome-oriented by proper screening and and fulfill also students’ career pedagogy to meet the future selection process aspirations talent needs Talent Acquisition Talent Fulfilment process in the talent transformation journey Admissions Academics Placements Will be renamed as Talent Acquisition Dept Will be renamed as Talent Transformation Dept Will be renamed as Talent Fulfilment Dept 13| Page PACE – In-house Innovation Management (IIM) GIBS Business School

14. 6.1 Unique Placement Model (UPM): Aligning the departments with the students’ Learning Journey GIBS Unique Placement Model (UPM) has been developed on the basis that the essence of Placement of ‘Right Talent in the Right Job’ lies in the alignment of internal institutional processes namely, talent acquisition (admissions) and talent transformation (academics) with the talent fulfilment. Taking cognisance of this, and accordingly mapping the value chain from talent acquisition to talent fulfillment, the UPM model starts with understanding the emerging talent needs of the industry and corporate customers and working backwards to build the curriculum, pedagogy and assessments for the talent transformation and also for setting standards for the raw talents at the entry stage so that the students are able to cope up with the rigorous standards as demanded by the talent transformation process. 14| Page PACE – In-house Innovation Management (IIM) GIBS Business School

15. 7.0 Core Competencies of GIBS The World Economic Forum (WEF) released its third edition of the “Future of Jobs” report, in which it analyses future trends of labour markets and has listed the upcoming top 10 crucial skills for the Jobs in 2025: 7.1 GIBS Unique Offerings and Core Competencies: GIBS has a continuous interface with the industry leaders and HR practitioners to gauge the future talent needs and fine-tune the pedagogic inputs to align with the identified needs. Envisaging the future needs (as identified by WEF), GIBS has designed visionary programmes IRE (Innovation, Research and Entrepreneurship) certification and GFS programme to hone the inner orientation like innovative thinking and entrepreneurial zeal and outer competencies like communication ability, presentation skills etc. Unique Placement Model with a strong team of Talent Fulfilment enables not only 100% placement but also ‘right fit for the right job’ so that it’s a win-win proposition for both students and the corporates GIBS Core Competency Model for Talent Transformation Right Talent- Right Job CPMP PGPIRE GIBS Finishing School (Skill Mastery Programme) Unique Placement Model (UPM) IRE School 15| Page PACE – In-house Innovation Management (IIM) GIBS Business School

16. 8.0 Golden Statements? These are a few things that we firmly believe in and we reinforce our belief by verbalising these beliefs and use it in our day-to-day conversations. 16| Page PACE – In-house Innovation Management (IIM) GIBS Business School

17. 9.0 Personalisation of Learning Design? Rolls-Royce – the Pinnacle of Personalisation: It’s no brainer that we all can instantly identify the logo that’s above- It’s of the Rolls-Royce – iconic luxury car maker, who has been ruling the automobile world for over a century. But what may probably be a surprise about Rolls-Royce is that more than 90 percent of all Rolls-Royce vehicles sold are so personalized they’re practically one-offs, which means you won’t find a second similar car on the road. Recognising the Uniqueness of the Individual leads to Uniqueness of the Institution: We all know, each human being is unique, each with their own qualities, strengths, values and aspirations. However, society imposes a collective way looking at people, by which people are reduced to just a commodity of skills and behaviours to meet societal/ organisational needs and norms. We, at GIBS, do firmly believe that every student who comes into our institution, is innately unique with latent talents and potentials and it’s our duty to help them explore and discover that uniqueness so that they bloom into the world as full-blown professionals contributing to the world in their own unique way in the best possible manner. Student-centric Approach: We live and practice Student-centric Approach which is one of the top five core values enshrined in QUEST. Our efforts to personalisation 17| Page PACE – In-house Innovation Management (IIM) GIBS Business School

18. 10.1 Process Excellence Audits 18| Page PACE – In-house Innovation Management (IIM) GIBS Business School

19. 10.2 Action Plan and Calendar JAN 23 FEB 23 MAR 23 APR 23 MAY 23 JUN 23 JUL 23 AUG 23 SEP 23 NOV 23 DEC 23 OCT 23 19| Page PACE – In-house Innovation Management (IIM) GIBS Business School

20. 10.3 Audit Forms Audit Form Code Code Talent Transformation: PGDM BBA PACE/TT/1 PACE/TT/2 R0 dt 5th Jan 23 Talent Fulfillment: PG & UG PACE/TF/1 Talent Acquisition PG & UG PACE/TA/1 PACE/HR/1 People Department PACE/PR/1 PR department PACE/TA/1 Progress Department PACE/IR-GFS/1 Digital IRE /GFS Department Admin & Hostel PACE/AH/1 20| Page PACE – In-house Innovation Management (IIM) GIBS Business School

21. 2023 GIBS GROWTH PLAN 2024 2025 2026 2030 GIBS BUSINESS SCHOOL PA C E PROCESS AUDIT FOR CONTINUED EXCELLENCE #44/4, 44/5, 44/8, Mylasandra Road, Begur Hobli, Bengaluru - 560068 Email : placements@gibs.edu.in Web : www.gibs.edu.in GIBS IN-HOUSE INNOVATION MANAGEMENT (IIM)