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State of the States: CIO Priorities, Trends and Policy Issues . IPER Summit on Emergency Preparedness for Essential Records July 21-22, 2008 Brenda Decker CIO, State of Nebraska Director, NASCIO Executive Committee Co-Chair, NASCIO Security & Privacy Committee. About NASCIO.
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State of the States: CIO Priorities, Trends and Policy Issues IPER Summit on Emergency Preparedness for Essential Records July 21-22, 2008 Brenda Decker CIO, State of Nebraska Director, NASCIO Executive Committee Co-Chair, NASCIO Security & Privacy Committee
About NASCIO • NASCIO represents state chief information officers and information technology executives from the states, territories and D.C. • NASCIO's mission is to foster government excellence through quality business practices, information management, and technology policy.
State IT Landscape Today • IT security and risk impact! • Critical infrastructure protection – uneven investments • Ramifications of data breach and citizen trust • Insider threats and employee training • Continued consolidation – infrastructure, services and people • State IT workforce: retirement wave, IT skills gap, challenge of recruiting • Data management: quality and sharing • Impact from federal laws, changing programs and unfunded mandates: REAL ID, Medicaid, Homeland Security
Challenges of State CIOs • Bringing the focus to the “enterprise” • Collaborating across and beyond government • State IT workforce – skills and demands • Facilitating efficient, safe exchange of data • Managing risks - data breach! • Building relationships in the face of change • Managing and cultivating funding
State CIO Priorities: 2008 • Consolidation: centralizing, consolidating services, operations, resources, infrastructure • Security: Tightening security safeguards, enterprise policies, • Disaster Recovery: Improving disaster recovery, business continuity planning and readiness • Electronic Records Management/Digital Preservation/E-discovery: strategies, policies, services • Health Information Technology: Assessment, partnering, • Shared Services: Sharing resources, services, infrastructure • Connectivity: Strengthening statewide connectivity, broadband • Governance: Improving IT governance • Interoperability: infrastructure and data • Human Capital/IT Workforce: attracting, developing and retaining IT personnel, retire wave planning NASCIO State CIO Survey Nov 2007
State CIO: IT and Solution Priorities • Virtualization – computing and storage • Security enhancement tools • GIS and spatial analysis • Legacy modernization and upgrades • Identity Access and Management (IAM) • Networking, voice and data communications • Document/Content management • Wireless: Mobile, remote and fixed wireless • Service Oriented Architecture (SOA) and web services NASCIO State CIO Survey Nov 2007
States Adopting More Business Disciplines in IT to Manage Risk • Enterprise architecture: blueprint for better government • Project and Portfolio Management: PM framework, methodology, education, tools and oversight • Service level management and ITIL • Change management
Cyber Security and the States • Critical infrastructure protection • Spam, hacking, spyware, malware, phishing and probes up! • More aggressive threats – organized criminal activity • Growing role of state CISO • Investments by state CIOs
IT security incidents: 61% caused by insiders Employee awareness and education is critical Asset management and data protection The Insider Threat is REAL!
Disaster Recovery & Business Continuity • Government at Risk: critical infrastructure protection • Aging state data centers • Critical business recovery • No state ready for pandemic • IT resiliency and the continuity of government • CIO challenge: making the business case for the investment
Over 27% of state IT workforce will be eligible to retire in 5 years Who will actually retire and when? How best to address the skills gap? Best practices for recruiting and retaining IT workforce Facing the IT Workforce Challenge
The States and Health IT Significant role of state in healthcare as … • Payer – Medicaid, SCHIPs, other programs • Provider – increased emphasis on quality of service • Purchaser – over 5 million employees nationwide Top public policy issue for the Governors
eHealth: Complex State Issues • Appropriate federal role • Interoperability – information exchange • Data standards and formats • Security and privacy • Medicaid coverage, waivers, innovations • Legal, regulatory and administrative barriers • Lack of funding and incentives to accelerate deployment • Information dissemination and education
State Issues to Monitor in 2008 • Response to growing fiscal stress: budget cuts, bunker mentality OR opportunities for state CIOs to advance the enterprise view? • Legacy system renovation/replacement - aging • Response to energy costs - green IT, climate change, energy efficiency, e-waste • E-records, digital preservation & e-discovery – new risks and management concerns • Innovative funding, financing & options for IT • Statewide broadband initiatives
Federal Issues and State CIOs • Streamlined federal cost allocation and A-87 • REAL ID implementation: real cost? • Homeland Security funding: cyber? • MITA – new architecture for Medicaid • Telecommunications reform? • Interoperability/public safety wireless • Expanding federal pre-emption? privacy, data breach notification, electronic crime
The State CIOs: A View Forward • Stiff competition for state funding • Driving new business models & consolidation: service levels • IT security and data protection • Millennials in the workforce • Shifting federalism? States and the new administration