Introduction to UTORexchange

1. Introduction to UTORexchange For IT support providers

2. Exchange basics • Combining seamless integration with a change in calendar product • Faculty and staff only • Most functionality with Outlook 2007, IE7 • As open connectivity-wise as we could make it • IMAP • Active Sync (Windows Mobile, iPhone, Treo)

3. How to connect • MAPI over RPC over HTTPS • Outlook 2007 and Outlook 2003 • Web (outlook web access or OWA) • IE6 or 7 (or 8?), Firefox 2 or 3, Safari • Entourage, Evolution • IMAP • Thunderbird, Mac Mail, Alpine, Pine, even Outlook • Active Sync • Windows Mobile 5 or 6, iPhone 3G, some other cell phones and devices • Third party applications for Treo and other devices

4. Getting help • http://www.exchange.utoronto.ca • 416 978-help, option 4 • OLDC for in-person training • Web for at-desk training • Network.services@utoronto.ca • (416) 946-8689

5. How do I … ? • office.microsoft.com – click on “Help and How-to” at the top • Outlook Help – Really. • Office Help has been very useful for generations • exchange@utoronto.ca • Help.desk@utoronto.ca

6. Migrating • Migration comes in two steps • Email migration • Calendar migration

7. Migration process

8. User initiated email migration

9. General calendar migration

10. How are we implementing Exchange 2007? • Every implementation is different • Every environment is different • We are trying to be as “vanilla” as possible.

11. Email message flow

12. How does backup work? • Two “backup” mechanisms 1. recovering user data • User operated • Drag & drop from “deleted items folder” • “Recover deleted items” tool • No downtime 2. recovering Exchange databases in the event of a failure • Network services operated • Restore DB to recovery storage group • Downtime for affected DB users (as many as 170 people)

13. Passwords • Exchange uses Active Directory for authentication and authorization • Active Directory “password change notification service” • ILM “sets” our MIT Kerberos password store • Web password change “sets” AD password • Passwords are replicated between the old authentication engine and the new

14. Address lists • Personal address list (aka contacts) • Managed by you • Global Address list (GAL) • Active Directory Synchronized from UTORauth via ILM • One way • Display name • Phone number • Fax number • Department • Other people’s contacts

15. Useful tip #1 • Checking connectivity between Outlook 2003 and 2007 and the Exchange server • “ctrl” right click on the Outlook icon in the system tray adds “Connection status …” to the list

16. Useful tip #2 • Where did my email addresses go? • They were in your OutlookProfileName.NK2 file and not in your contact list • Look in your roaming profile\Microsoft\Outlook folder • This is not a text file but you can copy and rename it to match the current Outlook profile

17. Useful tip #3 • Some things are seamlessly integrated between Outlook and OWA • Out of office message (enable/disable) • Rules (ones that run only on the PC can still be modified elsewhere) • Personal contact list • Some things are not • Email signatures • OWA/BB have only one “out of office reply” option

18. Useful tip #4 • We are synchronizing user attributes between the central AD and UTORauth • Password [this is a neat trick] • Display name • Phone number • Fax number • Department

19. I run my own email server … • … and I have my users forward their email to my server; how does Exchange affect me? • Forwarding on the UTORid site will still work but won’t see/forward email sent by an Exchange user • Forwarding email can cause problems with calendaring • Forwarding is activated by creating a “rule”. Rules are best handled in Outlook • Is this a good opportunity for you to offload operating email services to CNS?

20. Summary • More functionality • Seamless integration • Bigger quotas