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OCR National Travel and Tourism

OCR National Travel and Tourism. Unit 2: Assessment Objective 2. Assessment criteria for Unit 2 AO2. PASS You identify different types of facilities needed to meet the needs of 6 different types of customers giving obvious examples. MERIT

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OCR National Travel and Tourism

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  1. OCR National Travel and Tourism • Unit 2: Assessment Objective 2

  2. Assessment criteria for Unit 2 AO2 PASS • You identify different types of facilities needed to meet the needs of 6 different types of customers giving obvious examples. MERIT You identify different types of facilities needed to meet the needs of 6 different types of customers giving appropriate examples. DISTINCTION You identify different types of facilities needed to meet the needs of 6 different types of customers giving a variety of well chosen examples.

  3. What do you have to do? • You must choose 6 customer types for each scenario and complete the table to show the facilities that could be provided for them. • There are some customer types and scenarios on the next page. • Try to be as specific as possible (eg. if you choose to write about a restaurant, choose a real place and give its name and research it to find out what facilities they offer). • Try to explain why each of the facilities you mention is important. • Choose 6 appropriate customer types for each of your scenarios. • Pass – choose 2 scenarios • Merit – choose 3 scenarios • Distinction – choose 5 scenarios of which at least one is not listed on slide 4.

  4. Customer types and scenarios Types of customer Scenarios In an airport lounge On a plane At a port On a ferry At a railway station On a train At a hotel At a theme park At a shopping centre At a museum At a fast food restaurant At a restaurant At a country hotel At a campsite • Individuals • Couples • Familes • Teenagers • Retired couple • Parents with a baby • Business traveller • Children and teachers on a school trip • Wheelchair user • Blind person with guide dog • Deaf person • Person with religious requirements • Diabetic traveller • Person with a nut allergy

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