Back to Basics in 2013 Individual Work Plan (IWP)

1. Back to Basics in 2013Individual Work Plan (IWP)

2. Objectives • Clarify the regulations surrounding the IWP as outlined in the Request for Quotation (RFQ) • Review steps to take prior to completing the IWP • Define the IWP and discuss its purpose • Discuss requirements for completing the IWP • Complete the IWP • Review the Ticket Assignment Request Process and IWP Review Process • Review Employment Network (EN) responsibility of protecting Personally Identifiable Information (PII)

3. Course Map Step 1 RFQ 2012 Step 2 Back to Basics: Assessment Step 3 Completing the New IWP Template

4. What is the Individual Work Plan? • Written Agreement • Contract between Beneficiary and Employment Network (EN) • Details Goals of the Beneficiary • Details Services Provided to Meet those Goals • Intent /Use • Living Document to Track • Signed by Both Parties in Partnership of Informed Choice • Application • One Time Piece of Documentation • Pre-Printed Goals • Pre-Printed Services 4

5. An Enhanced Approach: Back to the Basics GOALS: • Clarify IWP Standard • Enhance EN Performance Expectations • Moving to Successful Outcomes • Accountability • Business Ethics • Good Faith Practices • Protect and Maintain Integrity

6. Step 1 Request for Quotation (RFQ) (Aug 2012)

7. Request for Quotation (RFQ) • RFQ - Understanding of Policies and Procedures • http://www.ssa.gov/work/enrfq.html(p. 15-19) • Beneficiary and Employment Network Relationship • Higher Standard of Documentation • 9 Mandatory Components 7

8. 1: Adequate Documentation • Documentation of One-On-One Discussion • Date • Modality • Summary • EN’s Assessment of Vocational Goals • How Services and Supports Will Assist • Statement Acknowledging Ticket Assignment 8

9. 2: Description of Employment Goal • Describe in detail the goal developed with beneficiary • Goal must be clear, measurable and consistent, and Ongoing • Over arching goal- helping beneficiaries advance and obtain self-supporting employment or financial independence 9

10. Goals Should Be: Specific – Answers the question… What? Measurable – Answers... How? Attainable – Can the goal be achieved? Realistic – Something the beneficiary can achieve? Timely – Maintains Focus 10

11. 3: Description of Services and Supports Initial Job Acquisition and Retention Phase • Describe Services • Career Planning • Coaching • Training • Monetary Goal: Trial Work Level Earnings Ongoing Support Phase • Describe Services: Likely to change over time! • Ongoing Job Supports • Assistance to Maintain and Advance • Further Job Placements • Quarterly Contact • Employer Contact • Monetary Goal: Substantial Gainful Activity Level Earnings

12. 4 and 5: Terms, Conditions and Permissions • 4: Include a description of any terms and conditions related to the provision of the services and supports • 5: Include a statement whereby the beneficiary gives permission to the EN to contact employers on the beneficiary’s behalf to verify or obtain evidence of work and earnings

13. 6: Description of Beneficiary Recent Earnings • Description of a Beneficiary’s Recent Earnings • 18/6 Months • 6 Months is the Minimum Requirement for Ticket Assignment • Phase 1 Milestone Payments can be affected • 18 Month Lookback Form NOT Mandatory but Work History Documentation IS Mandatory

14. 7: Statement Acknowledging TPR • Inform Beneficiary of Timely Progress Review (TPR) • A way to track Ticket holder progress • Occurs every 12 months • Service Providers • Explain during IWP • Understand the process

15. 8 and 9: EN Responsibilities and Ticket Assignment • Employment Network and Beneficiary have responsibility to each other • Speak in clear language • Ensure understanding/expectations • Refer to pages 20 – 22 in RFQ

16. Step Two Back to Basics: The Assessment

17. Checking Ticket Assignability • Interactive Voice Response (IVR) • 24/7 Days a Week • No Limit to How Many Tickets Can Be Checked at One Time • Dial In: 1-866-949-3687 • Must have DUNS, PIN, and Social Security Number • Secure Provider Portal http://www.yourtickettowork.com

18. First Meeting with the Beneficiary Assessment: • Do the services you offer match the beneficiary’s needs? • Does beneficiary have previous work history? • Is the beneficiary likely to make it to Trial Work Level or Substantial Gainful Activity • Is the beneficiary’s desire to become financially independent? • What is the skill and education level of beneficiary? • Does the beneficiary have a history of prior earnings? Identify: • Limitations • Past Employment Issues • Strengths and Competencies • Fears • Housing • Childcare • Medication • Transportation

19. Interview Using the Intake Tool • Intake Tool Template Guide • Used as a Guide to Facilitate Intake Discussion • DO NOT send to Beneficiary to Complete

20. Step Three Back to Basics: Completing the IWP

21. Common Errors • Beneficiary’s name is missing • Beneficiary’s name does not match the SSN provided • Short/Long term vocational goal is missing • Expected monthly earnings are missing or insufficient • Services and Supports are missing • Beneficiary earning history not provided • Statement of any additional terms or conditions is missing • Statement indicating EN will not receive compensation is missing • Statement indicating EN may Amend IWP or Unassign the Ticket is missing • Ongoing employment support is missing • Statement of beneficiary’s rights under the Ticket to Work Program, including the right to Unassign is missing • Statement of remedies available to beneficiary is missing • Statement to inform beneficiary of annual progress reviews and Timely Progress Review guidelines is missing • Statement of the beneficiary’s right to privacy and confidentiality is missing • Statement advising beneficiary IWP may be amended is missing • Statement that EN will only use qualified employees and or providers to provide services to beneficiary is missing • Statement of the beneficiary’s right to have a copy of the IWP in accessible format is missing • Signature of Beneficiary is missing • Signature of EN Representative is missing • Record of Career Counseling is missing • The IWP was signed prior to the Unassignment Date • Beneficiary’s Ticket is not currently Assignable

22. IWP Part I: Statement of Understanding NOTE: Do Not Use Generic Pre-filled Forms

23. IWP Part I: Partnership Plus • Identifies Partnership Handoffs • Eliminates duplicate efforts between the VR and EN • Streamlines the completion of the IWP and handoff.

24. Part II: Employment GoalsShort Term Employment Goals Goals to be achieved in 2-24 months (Please not the acronym S.M.A.R.T are goals that are: Specific, Measurable, Achievable, Realistic and Timely) • To obtain a customer service position within 3 months of job searching while working towards completing remaining 14 hours teaching assistant certification S M A R T

25. Expected Monthly Earnings Trial Work Level

26. Long Term Employment Goals Goals to be achieved in 3-5 years (Please not the acronym S.M.A.R.T are goals that are: Specific, Measurable, Achievable, Realistic and Timely) • To obtain a job as a teacher assistant after certification. To complete 4 year degree in education by 2017. To obtain a teaching job specializing in working with students with disabilities. S- Teaching Assistant to Teacher M- Shows progression A- Goal is attainable R- Not asking to be a Dean of Education in 2 years T- Good Timeframe

27. Expected Monthly EarningsSubstantial Gainful Activity

28. Part III: Services and Support • Career Counseling and Guidance • Job Search or Placement Services • Job Coaching/Training • Job Accommodation Planning • Continuing Employment Supports ** These steps are progressive, get to know the beneficiary No Generic Answers

29. Work Incentives • Discussion with beneficiary • Provide resources where the beneficiary can get more information on work incentives • The Red Book – A Guide to Work Incentives (http://www.ssa.gov/redbook/) • Social Security’s Work Site (http://www.socialsecurity.gov/work/) • Choose Work website (http://www.chooseworkttw.net) • Local Social Security Administration office • Professionals who specialize in field • Networking • EN Resources Cornell University offers courses in work incentives that ENs may want to access.

30. Part IV: Recent Work History • Recent Work History • 18 months to determine but 6 months is the minimum for IWP documentation • At or above TWL, 18 month look-back can be submitted https://yourtickettowork.com/web/ttw/forms

31. Part V: Conditions Related to the Success of my IWP • Points 4 and 5 from RFQ • EN should review all these points with Beneficiary Verbally • Answer Any Questions and Clarify • Ensure Understanding

32. Part VI: Rights and Remedies • Review verbally with Ticketholder • Answer/Clarify • Promote Informed Choice

33. Part VII: Signature Section Statements are very important Clarify understanding of IWP Ensure Beneficiary is Aware that by signing they: Acknowledge Ticket Assignment Agree to the Terms Give Permission for EN to Contact Employer

34. TAR Back to Basics: Ticket Assignment Request (TAR)

35. New Tools for IWP Process Streamlining Not Assignable Notices Portal Upload of IWPs Ticket Assignment Request Process

36. Ticket Assignment Request • Protects Beneficiary by Providing Ticket Assignment to begin CDR protection. • Expedites EN eligibility for payment • Allows focus on developing an effective IWP.

37. IWP Submission • Mail • Social Security’s Ticket to Work Program Attn: Ticket Assignment P.O. Box 1433 Alexandria, VA 22313 • FAX • (703) 893-4020 Attn: Ticket Assignment • Secure Provider Portal • www.yourtickettowork.com

38. What happens when a Ticket Assignment Request (TAR) is Submitted? IWP completed and filed 7 Business Days to Process Operations Support Manager receives the TAR IWP Analysts will Review Signatures and Dates Communicated to Social Security Systems TAR status appears in both IVR and Portal. Entered into internal OSM system

39. Incomplete Ticket Assignment • Ticket Not Assignable – Not in Current Pay • Assigned to Another Provider • Invalid SSN – ( beneficiary is no longer ticket eligible)

40. Protect Personally Identifiable Information • Suitability clearance • Protect electronic documents • No Post-Its • No name and Social Security Number in email • Keep documents secure • Lock your computer

41. Key Points • Clarify the regulations surrounding the IWP as outlined in the Request For Quotation (RFQ) • Review steps to take prior to completing the IWP • Define IWP and discuss the purpose • Discuss requirements for completing the IWP • Complete the IWP • Reviewed the Ticket Assignment Request Process and IWP Review • Review Employment Network (EN) responsibility of protecting Personally Identifiable Information (PII)

42. Resources for Success • OSM Technical Assistance and Support Center, including: • Automated Ticket Assignability Information and Payment Help Desk • Toll Free: 1-866-949-ENVR (3687) • Option 1: Ticket Assignability IVR system • Other Options: Payment and Systems Help Desks • FAX: 703-893-4149 • TDD: 1-866-833-2967 • Calls with Social Security and the OSM • All EN Call – First Thursday of the month • All VR Call – Second Tuesday of the month • All EN Payments Call – Last Tuesday of the month

43. Resources for Success continued • Secure Online Provider Portal • Check ticket Assignability and Ticket History • Complete Forms • View Reports • Upload and Download Documents • Check Ticket Assignability and Ticket History • Training, resources and more information at www.yourtickettowork.com

44. Questions

45. This Completes the Back to Basics Individual Work Plan training Please fill out our brief evaluation of this training by clicking on the following link: https://www.surveymonkey.com/s/PG6TM3H