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Business Etiquette in China

Let the Confucius Institute Introduce You to China. Business Etiquette in China. By Wang Xiaojun “Helen” Confucius Institute at UWP. Prof. Xiaojun Wang (Helen) Visiting Professor of Confucius Institute at UWP Prof. of South-central University for Nationalities (Wuhan China)

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Business Etiquette in China

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  1. Let the Confucius Institute Introduce You to China Business Etiquette in China By Wang Xiaojun “Helen” Confucius Institute at UWP

  2. Prof. Xiaojun Wang (Helen) • Visiting Professor of Confucius Institute at UWP • Prof. of South-central University for Nationalities (Wuhan China) • Association of Charted Certified Accountants (ACCA, UK) Affiliate • Tel: 608 – 342 – 1474 • Email: wangx@uwplatt.edu

  3. Inner Mongolia (2005)

  4. South-central University for Nationalities (Wuhan China) • SCUN • http://www.scuec.edu.cn/ • http://en.scuec.net/index.php • One of six higher education institutes belonging to State Ethnic Affairs Commission (SEAC) • More than 16000 university students • Students, faculties and staffs come from 48 ethnic groups • Tuition-free to Students majoring in ethnology

  5. Confucius Institute at UWP • Sponsored by the Office of Chinese Language Council International (Hanban) • Co-op of SCUN and UWP • More than 220 in the world, 42 in US • Mission and Purpose • Promote a better understanding of the Chinese language and culture among the people of the world; • Develop friendly relationships between China and other countries; • Accelerate the development of multiculturalism at the international level; • Help bring about global peace and harmony.

  6. Confucius • Kong Qiu孔丘 • Kongzi孔子 • Kongfuzi孔夫子 • Sept. 28, 551B.C. – 479 B.C. • a Chinese thinker and social philosopher

  7. Main Rites of Confucius---- Analects of Confucius • ren仁，humaneness • “What you do not wish for yourself, do not do to others.” • filial piety, xiao, 孝 • Being benevolent means to love people. The greatest benevolence is to love one’s own parents. • li礼，ritual • Let the people with administrative injunctions and put them in their place with penal law, and they will avoid punishments but will be without a sense of shame. Lead them with excellence and put them in their place through roles and ritual practices, and in addition to developing a sense of shame, they will order themselves harmoniously.

  8. Influence of Confucius over Chinese • Harmonious • Obedient • Self-aware • Hospitality

  9. Face • Face, 面子mianzi • Social Networking, 关系guan xi

  10. Tips to Build and Manage a Guanxi Network: • The best way to strengthen a guanxi network is to stay connected. • Send small gifts or ask for small favors to keep a relationship active. • Host an occasional get-together. • Remember the major Chinese holidays and send greetings. • Get to know your colleagues' outside interests and find ways to support them, like getting tickets to a sporting event or concert.

  11. Tips to save face: • Treat your elders and those who outrank you with respect. • Try not to show anger, and try to avoid confrontations. • Try to convey a negative answer in an indirect, gentle manner. • Do not criticize someone in public or single anyone out in a group situation. If criticism is necessary, pull the person aside and speak privately. • When reciprocating an invitation, be sure it equals the prior engagement in value.

  12. Business Name Card • Name • Title • Logo • Address • Phone Number • E-mail • Two-side card

  13. Name in Pinyin English Name Title 86 – Country Code for China Cell Phone or Home Phone number Office Phone number

  14. Logo • Color: • Gold • Country Code

  15. How to present business name card? • Face to face • Arm’s length • With two hands • Up-side down to your side/ Chinese language side face up • Usually exchange the card at the beginning of or at the end of initial meeting • Be well aware of Face and Hierarchy • Make sure choosing the right Chinese character • Make sure taking enough cards

  16. How to receive business name card? • Face to face • Arm’s length • With two hands • Carefully take a look of the name and title • Don’t smile too much or laugh at the name or titles • Don’t put the business card into your purse • Don’t put the purse with the person’s card inside into back packet of your pants • Never write on the cards unless so directed

  17. Business Greeting • Hand-shaking

  18. Welcome by a lined group with applauding • Reply with nodding or slightly appauding

  19. Addressing Chinese people with respect • last name + Official /Professional Title • General Manager Zhang, Zhang jingli • last name + Mr. /Madam/Miss • Madam Li, Li furen • last name + Senior / Junior • Senior Tong, Lao Tong

  20. Business Gifts • Be gift-wrapped in gold or red • Significant • Practical • Different value of gifts to different people • Number 8 means being rich

  21. Gift – giving / -receiving • Gift – giving • With two hands • Usually will be declined three times before finally be accepted • Don’t expect Chinese people will open the gift in front of you

  22. Welcome gifts:

  23. Gifts to avoid: • Clock, song zhong (wish somebody die) • Book, shu (means loss)

  24. Gifts to avoid: • Green hat, lvmaozi (means a man’s wife has an affair with somebody else) • The number of the gift should not be four, 4 (Means death)

  25. Gift-receiving: • With two hands • Expressing thanks • Don’t open it in front of your Chinese friend(s)

  26. Business Banquet

  27. Places: • Kunlun Hotel 昆仑饭店 • Beijing Peninsula Hotel王府半岛酒店 • Today’sHolidaySeafoodRestaurant 今天假日海鲜城 • Beijing Muslim Restaurant 北京清真饭馆 • Noble Club 乙五十六号商务会所 • No.5HouhaiBar 后海5号酒吧

  28. Styles： • Chinese style • Westernstyle • Shared Chinese Food style

  29. Dresses： • formally dress up

  30. Time: • 5-30 minutes earlier arrival • 5minutes later leave • Beinglate is impolite, even making host feel losing face

  31. Seat Order: • taking the seats on the left and facing the east or the entrance gate as the seat of honor • identity, status and degree of relationship • If the guest of honor is not seated, other people are not allowed to be seated.

  32. Layout of the dinner table: • Round table • Chopsticks & spoons • Bowls & plates • Shared dishes • Hot tea • Napkins • Water (!)

  33. Drinks： • Liquor • Red wine • Juice • Yogurt /milk • Hot tea • Hot water

  34. Dishes: • Cold appetizer • Soup • Dishes • Rice / dumplings/ noodles • Fruit

  35. Toast: • Hostto all the guests • One-on-one (!) • Toast order • Amount of liquor • guests to the host

  36. Taboos in table manner • Wrongly/inappropriate using chopsticks • No toasting back • Picking your teeth publicly

  37. BY-products of Business Banquette in China • Shared dishes - unsanitary • Getting drunk • Wasting time • Uncontrolled smoking • Wasting food and money

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