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Hotel Customer Service

Hotel Customer Service. VESL Career & Life planning class 2014 Fall Xiaoyue Liu (Selena) Yun Fang(Claire) Claudia Anaya Pingzhi Wang(Sunny) Megumi Kamemoto. Education. High School Diploma Some college education. Classes needed.

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Hotel Customer Service

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  1. Hotel Customer Service VESL Career & Life planning class 2014 Fall Xiaoyue Liu (Selena) Yun Fang(Claire) Claudia Anaya Pingzhi Wang(Sunny) Megumi Kamemoto

  2. Education • High School Diploma Some college education

  3. Classes needed • Math and finance classes • Hospitality courses • Travel and Tourism

  4. Not required. At least a high school diploma or the equivalent. in some instances,a degree in finance, accounting, administration and communications--better A willingness to learn and strong clerical skills --- necessary. License（If any）

  5. Skills • Clearcommunication in writing and speaking • Familiarity with computers, equipment, and software • Decent note-taking and typing skills • Problem-solving skills • Being careful and efficient • Being organized, professional, courteous and able to follow instruction • With knowledge of sales and marketing

  6. Job Duties • Find solutions to customers’ problems • Communicating with customers • Determining the causes of the problems • Selecting and explaining the best solutions • Get customers’ satisfaction

  7. Salary in California --Customer Service--

  8. Salary in California --Services Manager--

  9. Salary in the United States --Customer Service--

  10. Salary in the United States --Services Manager--

  11. Salary in the United States --Services Manager--

  12. Compare Salary • Pay vary and depend on the type of employer. • the average Customer Service Representative salaries for job postings In California are 7% higher than nationwide. • Some begin as low as minimum wage at nation. *Source: HR Reported data as of October 2014

  13. Outlook

  14. Outlook • Job availability can change with national and global economics, unexpected political events and natural disasters. • From the form: 2020, increase 9260 job chances.

  15. National Outlook

  16. National Outlook • Job availability for any occupation can change with national and global economics, unexpected political events and natural disasters. Current events can change demand for jobs quickly.

  17. Working Environment ☆Indoor Work No Relaxed and Comfortable *Long shifts 24 hours & 7 days a week *Fast-paced High levels of interaction & Different Department

  18. Female Percentage ☆ Female percentage of employed persons 60% ☆ Female percentage of senior executives 6%

  19. Famous Hotel in the US

  20. Thank you for listening

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