Advance provides: A user-friendly interface

1. No matter what size the organisation, a well managed telephone system is vital to the smooth running of the office. From the conventional call to the transfer of electronic information, whether internal communication or off-site, the performance of your company’s telephone system is key to efficiency.

2. No matter what size the organisation, a well managed telephone system is vital to the smooth running of the office. From the conventional call to the transfer of electronic information, whether internal communication or off-site, the performance of your company’s telephone system is key to efficiency. This is where Advance Classic can help. Compliant with any telephone system or network, Advance provides up-to-the-minute management information, statistics and analysis, enabling you to maximise productivity and minimise cost. An accurate calling pattern analysis is essential to finding the most economic carrier. Advance Classic gives the breakdown of information to put you in control. Advance will also monitor the response to incoming calls in detail. The speed in answering can be logged, as can time spent transferring and dealing with any call. Outgoing calls from any extension or department can be listed and costed too. Such information allows management to determine if lines are being utilised to their optimum. It not, perhaps additional lines could spread the load or,on the contrary, some lines could be discontinued or made available for alternative call-routing.

3. Choose From: • Software-only package where PC is supplied by the customer, but including installation, basic instruction and comprehensive Level 3 Service Option • A complete turnkey system, including hardware, software, installation, basic instruction, Level 4 Service Option, which includes remote diagnostics and telephone helpdesk support In addition to the software-only and turnkey solutions, choose from our Service Level Options which range from Level 1 to Level 5 and include remote diagnostics, regular user training on our scheduled courses and an on-site health check to ensure that Advance Classic is being used to its full potential. Advance provides: • A user-friendly interface • A comprehensive range of reports, graphs and statistics • Automatic and on-demand analysis of calls • Updatable carrier call charges • Exportable reports • Support for any switch type CILE/SMDR • Single site or multi-site network analysis • Online and dial-up connection to remote sites • The level of detail provided in each report is dependant on the CILE/SMDR output of the telephone system • Available in a number of fully integrated software modules, Advance is compatible with Windows 95, Windows NT4 and above

4. Department and Extension Cost Analysis • Advance allows all extensions to be named and to be placed into cost centres. Calls are then analysed within the cost centre hierarchy and broken down into local, regional, national, international, mobile and premium rate groupings • Advance caters for multi-site reporting by allowing cost centres to contain extensions for one or more sites • Advance automatically caters for multiple carriers like BT, Cable & Wireless, ACC, Energis, MCI Worldcom etc. • Advance allows individual reports to be tailored by allowing a complete range of selection, sort, field and format criteria to be applied to each report as required • Advance presents costing information in summary and itemised formats which are both comprehensive and easy to read. A full list of sample reports is available on request • Advance allows all reports to be previewed on screen. Zoom and page search facilities give quick access to even the largest of reports

5. Cost Itemised Preview • This shows a simple example of an itemised report of calls lasting longer than 5 minutes for extensions within the accounts department Cost Summary Preview • This shows an example of a simple cost analysis for the administration department

6. Response Analysis • Advance can analyse the time taken to answer calls; both at the switchboard and at the department and extension level • Advance will use the maximum amount of information provided by the phone system CILE/SMDR output but it is important to note that comprehensive response time information is not available from all phone systems Calling Line Identity (CLI) Analysis • Many incoming calls can list the caller’s phone number. This allows both summary and itemised reports to be produced, detailing the most frequent callers to the Company • CLI can also help in tracking down nuisance calls • CLI can also provide the phone number for callers who have hung up, following a long ring time

7. Account Analysis • Where calls are made on behalf of a client, an account code can be allocated to them via the telephone handset. Both summary and itemised reports are available • An increase to the standard call charge and a professional charge per hour can be added together, giving an overall cost to each client Traffic Analysis • This preview shows a simple traffic report showing line usage for lines within a group called BT Lines • Full Erlang and Busy Hour statistics are produced; thus enabling the correct configuration of lines to be determined

8. SERVICE LEVEL OPTIONS To get the most from Advance Classic, Oak Telecom offers a range of Service Level Agreements to suit each individual customer’s needs; from an entry Level 1 Agreement, right through to our prestigious Level 5 Service Option. There is an ideal Service Level Agreement for everybody! Our prestigious Level 5 Service Option includes: • Newsletter - Receive regular and up-to-date information about your product through regular newsletters • Secure Website Access for Technical Support - Gain immediate access to the Oak Telecom website for the latest product and technical information • Custom Tariff Updates - Keep your tariff costs up-to-date; thus ensuring the accuracy of your reporting • Standard Tariffs Downloaded From the Website - Download the full range of nationwide tariffs which are updated on a regular basis for your convenience • Technical Support - Obtain a fast response to your technical queries by telephone, fax, email and from our website • Software Support - Receive software support for all versions of Advance • Percentage Savings - Benefit from a large discount off our normal published selling prices for your future software upgrades and additional services, such as training and extra modules • Training / Re-training - Get the most from your software through regular training and re-training for all new and existing staff • Remote Diagnostics Analysis - Add remote diagnostics analysis to your system to allow us immediate access to your PC from our Customer Service Centre, to resolve your queries more quickly • Site Visits - Take advantage of hands-on support, we can even come to you to provide technical support, training and fault diagnosis on Oak Supplied hardware • On-Site Reviews - Let us review the best and most effective means of maximising your system to its full potential, with an annual health check - we are the 4th emergency service! The service features available are dependent on the Option Level chosen, as detailed in our Advance Service Level Options brochure.

9. CONTACT US Sales & Administration The Bury, Church Street, Chesham Buckinghamshire, HP5 1HH, UK Tel: +44 (0) 1494 792777 Fax: +44 (0) 1494 786099 Email: sales@oak.co.uk www.oak.co.uk Customer Services 7 Albany Park, Cabot Lane Poole, Dorset BH17 7BX, UK Tel: +44 (0) 1202 607000 Fax: +44 (0) 1202 607001 Email: support@oak.co.uk www.oak.co.uk