Positive mental health

1. Positive mentalhealth Health in Mind 23rd March 2012 – Edinburgh Social Enterprise Summit Gwenn McCreath, Chief Executive

2. Introduction Context Early days Setting our goals Challenges Successes Our new baby! Overview

3. Contextand the early days • Then and now … Health in Mind – overview • Then and now … me • Year 1 - mutual learning • … about our services • … about our finances • … finding a common language

4. Setting our goals • Business planning – a new concept! • A long process • Changing culture • New priorities and clear direction • Emerging plans and processes

5. Priorities – our people To have happy, fulfilled staff and volunteers - we will: • Measure volunteer and staff satisfaction, identify and address improvements • Develop the leadership role of the management team • Internally – create a learning culture and environment • Externally – take a more structured and strategic approach to partnership working • Develop an HR strategy • Develop a volunteering strategy, based on the needs and aspirations of our volunteers

6. Priorities – our customers To improve our service user focus: • Develop an inclusive approach to service delivery and planning • Fully involve service users in improving service delivery and developing new services • Establish and monitor how satisfied service users are with our services

7. Priorities – Developing new and existing services Current Services • Midlothian – Orchard Centre Services: extend into new geographical areas • South Edinburgh Healthy Living Initiative: continue to work locally, focusing on mental health and health inequalities – project due to end 6/09 • Beyond Trauma, working with survivors of childhood sexual abuse (CSA) – extend into new geographical areas • Support, Accommodation and Respite Service: continue to work locally • Men in Mind, working with men in BME communities who have mental health difficulties: extend into new geographical areas • Re:Discover, addressing social isolation and supporting people to develop new social networks: extend into new geographical areas • Information Service, including the Edinburgh Information Resource Centre, Edspace: continue to work and develop locally as well as extending the concept into new geographical areas • Training Service, delivering external and internal training, including equalities, mental health first aid, CSA issues: continue to develop • OCD group: we will gather the information we need to inform what happens next

8. New areas of service delivery • Working with older people • Development of complementary / alternative therapies • Development of Arts activities • Development of talking therapies in our current practice, for example, counseling, CBT • Peer support and recovery – we will look for opportunities to promote and develop this way of working

9. Influencing policy and practice • Raise awareness of who we are and what we do amongst key audiences • Use evidence-based practice • Demonstrate a quality approach • Support our service users to present key issues • Be aware of relevant issues and strategies – continue to develop better external awareness • Improve our networking and partnerships with the statutory and voluntary sectors • Contribute to key groups where they will benefit from our expertise • Use a recovery approach

10. Ensuring our finances and systems are fit for the future • Grow our income to at least £3m by March 2011 • Increase our free reserves and develop a reserves policy • Develop a policy on service subsidy • Develop an investment fund • Develop a sustainable income stream • Use a transparent costing mechanism • Identify and map our key processes • Review our IT and be clear about our strategic requirements/action required • Investigate a common database • Review and update our website

11. Challenges! • Finding the time • Coping with constant change • Always learning • Plan, do, review • Communication – taking people with you • Happy staff? • Building a team • Maintaining external focus • Maintaining an overview

12. Successes! • Developing our befriending services – no tenders! • Communities Connecting - pilot with older people – a successful tender • In Jan 2010 – taking on an-ex private care home – a partnership • Edspace, Midspace and Eastspace – unique knowledge and experience • Establishing a counselling service in Craigmillar – good to work for? • Trauma Counselling Line Scotland – national counselling line, Scottish Govt funded • Training – entrepreneurial - UAE • Marketing agency – new branding • TSEF funding – bespoke database; researching new ideas; communications (but not SIF!)

13. Our new baby (but it’s really 3 years old!) • ‘Let’s Talk’ – existing service into a new market • Targeting employers / employees • Rigorous research (Forth Sector) • Just Enterprise support with EGF application (.. with Forth Sector again!!) • EGF success!! • Christening soon • Staff, premises, systems and processes in place • Branding, materials, PR, website underway • What’s next for us? …..

14. our services our service principles our people our infrastructure our nutrients

15. Thank you! • Questions? Gwenn McCreath gmccreath@health-in-mind.org.uk