Performance Plus

1. Performance Plus The Intersection of Emerald Choice and Citywide High Performance Cleaning

2. Performance Plus • Combination of operational efficiency and social responsibility • Provides higher level of cleaning at a more competitive price to the customer • Uses all reasonable strategies to enhance the overall effectiveness of our service while not committing price suicide • Focus on every area where a more effective solution is available and leverage that option

3. Big Goal of Performance Plus • Makes CW 10 - 15% more productive per dollar of LBO AND • Have cleaner healthier buildings

4. Why create the new system? • Increased competitive market • Response to all the magic “certifications” • Help IC s be more successful • Meet the increased requirement of a high performance cleaning system

5. Certification Concerns • Several certifications have emerged as high performance cleaning system • Designed to clean quicker, and with Green principles • Most require buildings to be certified and the certification must be paid for each building and resubmitted for future “evaluation”

6. One Problem • However, there is a dirtylittle secret that you also get when you become “certified”What is it?

7. Secret Answer is… • Certifications are costly • Most certify buildings and never stop asking for money • Some certify companies but at a very high expense • Client pays one way or the other

8. Certifications Considered • GS-42 approx $8000 per building • OS1 approx $5000 per building • CIMMS approx $3000 per company

9. City Wide Performance Plus • Designed for lower costs and higher performance • Design of GS-42, OS1 and others are very good from a performance measure • City Wide believes is just shouldn’t cost anything extra

10. Client Benefit • Higher level of clean due to the use of more advanced equipment • Lower the toxicity of chemicals used in the workspace • Increase indoor air quality thus lowering ailments associated with “sick buildings” • Opportunity to obtain building certification if it becomes desired • Lower cost due to higher productivity

11. Client Benefit • Compliance with major certification programs without the associated costs • Many “certifications” costs are above $5000 per building • Customer pays either outwardly (rare) or it is incorporated into the revenue structure

12. City Wide Benefit • Higher retention due to cleaner building • Higher profits • More competitive in market due to gains made by being more productive • Increased XC opportunities • Better IC relationships due to less adversarial situations • Higher consistency from IC efforts

13. Labor Benefit • IC will be more profitable • Lower hours needed in buildings nightly • Lower dependency on labor • Stabilized workforce due to predictability of results • More growth due to success

14. Performance Plus Creation • Intersection of Citywide High Performance Cleaning System (HPCS) and Emerald Choice (EC) • Requires 100% compliance to X specific areas to fully leverage the program and get the full benefits

15. Performance Plus Designation • Designation available for participating cities through written and oral testing • Based on info in CW HPCS and Emerald Choice • Focus in 7 areas of high efficiency cleaning

16. 7 Areas of Focus • Team Cleaning • HP Chemicals • HP Vacuums • HP Dust Control • HP Mopping • Mats • Documentation

17. Team Cleaning • Best way to clean a building with a crew of more than one • Easiest to mange • Least amount of equipment • Predictable results • See Workloading Section of HPCS

18. HP Chemicals • Peroxide based multi-purpose cleaner and a disinfectant covers most all needs • Hillyards Suprox is good choice • Eliminates chemical mistakes and overuse • 50% cost savings to LBOS • Green Seal certified • See Chemical Section of HPCS

19. HP Vacuums • High performance backpack or hip style vacuums • High filtration, high suction • 50%+ more efficient than uprights • Far and away the best way to get dirt out of a building • ProTeam and Kent has good options • See Equipment section of HPCS

20. HP Dusting • Microfiber cloths and microfiber duster utilized • Goal is to get dirt out of building NOT spreading it through the air

21. HP Mopping • Rubbermaid Pulse Mop is top choice • Eliminates need to empty dirty water and wash mop heads • Microfiber is employed • Time eliminated is tremendous savings • See Equipment section of HPCS

22. Mats at Doorways • Since most dirt is walked into buildings, we have an opportunity to catch a good portion of it on a mat • Have your local vendor provide mats • Good deal for you whether you get paid or not

23. Documentation • Simple form that verifies that the LBO is using the 7 strategies • Important to maintain the adherence to the Performance Plus system • Any found inconsistencies should be addressed with LBO immediately • LBO and CW must have very high compliance to meet and benefit from Performance Plus

24. Performance Plus LBO • LBOs can also get certified as a Performance Plus vendor • If so certified, they agree to perform IAW Performance Plus guidelines in the designated building • They also agree to participate in the Performance Plus training module for LBOs

25. Why LBOs • CW wants good LBOs that can perform at a higher level both from a cleaning and performance standard • Performance Plus LBOs allow CW to bid at a higher rate and allow the LBO to be more profitable • PP LBOs will quickly become preferred LBOs

26. ROI for LBO • It will cost more to get the PP designation as an LBO • However the payback period and ROI are amazing for PP LBOs that FULLY implement the program • cost comparison on next page

27. Cost Comparison

28. Cost ComparisonBased on 20000 sq ft building • Full starting package including chemicals for the year in Performance Plus is about $150 more than traditional costs • Break even is about 25 days of service • What does that mean for the other 240 days a year?

29. ROI of Performance Plus • Our LBO saves $1440 in labor in a year • This is as a result of saving 40 minutes a night • 960% ROI of difference in costs • 150% of full paid costs • Calculation based on one 20000 sq/ft building…real ROI much higher in most cases

30. Conclusion • Better for the client • More competitive pricing • Develops LBO as a preferred vendor • Very high ROI • Marketing to be developed June 2010