Certified Public Accountants

1. Division of Hotels & Restaurants Program Overview:Florida Tourist Development Tax Association August 4, 2010

2. Certified Public Accountants Department of Business & Professional Regulation Education & Testing Regulation Alcoholic Beverages & Tobacco Professions & Boards Land Sales, Condominiums & Mobile Homes Pari-Mutual Wagering Real Estate Hotels & Restaurants

3.  2006 Division of Hotels and Restaurants Division of Hotels & Restaurants • Inspections • ICE • Education • Compliance Protect the health and safety of the public by providing the industry with quality inspections and fair regulation

4. Core Mission: Licensing, Inspection, Emergency Operations • Food Service-restaurants, take-out, theme park food carts, caterers, vending, mobile food cart, temporary events (festivals, fairs) • Lodging-apartments, hotels, motels, rooming houses, individual condominiums, resort dwellings, bed and breakfasts • Elevators- vertical passenger conveyances, including escalators • Emergency Management- State Emergency Response Team – Mass Care (ESF 6)

5. 2 Advisory Councils Division ofHotels and Restaurants Bureau of Sanitation and Safety Inspections Director’s Office Office of Program Quality Bureau of Field Services Bureau of Elevator Safety Compliance Section Licensure Section

6. Division Licensees Total Licensees . . . . . 131,941 • Lodging . . . . . . . . . . . 37,902 • Food Service . . . . . . . 44,763 • Elevator Units . . . . . . 49,276 As of June 30, 2009

7. Division Staff 2009/2010 Total FTE = 297 • 7 District Offices • 17 Supervisors • 44 Sr. Inspectors • 142 Inspectors

8. Growth in Licensed Accounts

9. Annual Statutory Required Inspections • Food Service – 2 Routine Inspections • Transient Lodgings – 2 Routine inspections - Hotels - Motels - Bed and Breakfast - Transient Rooming Houses and Apartments • Non Transient Lodgings – 1 Routine inspection - Non-Transient Rooming Houses and Apartments

10. Annual Statutory RequiredInspection Completion Rate • Conducted 146,452 Food & Lodging Inspections • Conducted 26,008 Call-Back Inspections • Cited 888,552 violations • Completed percentage of statutorily required inspections: • FY 09 = 98% • FY 08 = 89% • FY 07 = 83% • FY 06 = 77% • FY 05 = 74%

11. Plan Review • In January 2009, the division completed centralizing its food service plan review process. • Application, fee payment, and reviews have been transitioned from the seven district offices to Tallahassee. • This provides the customer with quicker turn around time for approved plans and provides a more responsive and consistent statewide process. • All plan review materials are stored on the Departments OnBase Electronic File System which contains plan review information and all of the inspection, compliance, complaint history of an establishment

12. Division Wins Record Davis Productivity Awards This Year the Division and its 297 employees were recognized for “10 Years of Award Winning Performance”

13. H&R has been the Department leader during the past 11-years with: • 71 Davis Productivity Awards • $7.8 Million in cost savings Team Awards

14. FDA ModelStandards forRetail Food Safety Inspection Programs • Regulatory Foundation • Trained Regulatory Staff • HACCP-Based Inspection Program (partial) • Inspection Uniformity (partial) • Foodborne Illness Investigation • Compliance and Enforcement (partial) • Industry and Community Relations • Program Support and Resources • Self Assessment

16. Florida Restaurant Foodborne Illness Trends Source: Florida Department of Health Annual Report of Food and Water borne Illness, Division of Hotels & Restaurants licensees. 1/28/2009 Preliminary Number

17. Food & Lodging InspectorField Technology The Division continues to conduct and record over 100,000 inspections annually with PDA’s. Benefits include: • Improve violation documentation consistency • Improve inspection record legibility • Provide built-in Statute, Rule and Food Code references • Improve educational value to licensee • Increased access to inspection data for operators, public, media - internet

18. 10 Most Frequently Documented Food Service Violations (2008/09)

19. Enforcement Activity • Uncorrected violations result in legal action to compel correction, levy fines, and may include suspension of license. • Fiscal Year 2008-09 Enforcement Activity • 636 “closures” for severe health threats • 4,938 Settlement Hearings Conducted • Conducted over 2,900 remedial training classes • Collected over $2.8 Million in Fines

20. Licensing Process New Food Service: - Submit plans to the Division office in Tallahassee - Submit Application for License to Tallahassee - Pass satisfactory inspection Change of Owner: -Submit Application for License to Tallahassee -Inspection not required if facility had a satisfactory inspection within 120 days.

21. Licensing Process New Lodging Facility: - Submit Application for License to Tallahassee - Pass satisfactory inspection* Change of Owner: -Submit Application for License to Tallahassee -Inspection not required if facility had a satisfactory inspection within 120 days* *Exception: Resort Condominiums/Dwellings

22. Licensing Process New Resort Condominum/Dwelling: - Submit License Application, list of condos or dwellings and fee to Tallahassee - License sent to owner or licensed agent Change of Owner: - Submit License Application, list of condos or dwellings and fee to Tallahassee - License sent to owner or licensed agent

23. Licenses: Resort Dwellings • Resort Dwelling (def): - any individually or collectively owned one-family, 2 family 3 family or 4 family dwelling house or unit - rented more than 3 times in a calendar year for periods of less than 30 days or 1 calendar month, whichever is less, or - which is advertised or held out to the public as a place regularly rented for periods of less than 30 days or 1 calendar month, whichever is less.

24. Licenses: Resort Condominiums • Resort Condominium (def): - an unit or group of units in a condo, cooperative or timeshare - rented more than 3 times in a calendar year for periods of less than 30 days or 1 calendar month, whichever is less, or - which is advertised or held out to the public as a place regularly rented for periods of less than 30 days or 1 calendar month, whichever is less.

25. Types of Resort Dwelling and Condo Licenses • Individual, Single License • Group • Collective

26. Types of Resort Dwelling and Condo Licenses Individual, Single License: - Individual or multiple units within a building or group of buildings owned and operated by an individual person or entity, but not an agent licensed under Chapter 475, FS - Includes duplexes, triplexes, quadruplexes and townhouses that have 4 or less units collectively. - Owner responsible for any violations

27. Types of Resort Dwellingand Condo Licenses Group: - License issued to a licensed agent to cover all rooms or units within a building or group of buildings in a single complex. - Only covers those rooms or units which are held out to the public as a place regularly rents to guests as defined in Chapter 509, FS. - Licensed agent responsible for any violations.

28. Types of Resort Dwelling and Condo Licenses Collective: - License issued to a licensed agent who represents a collective group of rooms or units found on separate locations of resort condominiums or resort dwellings - License may not be issued for more that 75 units per license and is restricted to counties within one district. - Licensed agent responsible for any violations.

29. Inspections: Resort Dwellings and Condos • For inspection purposes, the licensee or designee is required to meet the inspector on site at a specified establishment with keys to the units or dwellings upon request.

30. Notification of Additions and Deletions • Licensed agents or operators must notify the Division of additions/deletions from license at least 60 days prior to expiration of the license • Forms available online

31. Customer Contact www.MyFloridaLicense.com • License renewal, complaints, inspections available on Internet • Extensive self-service information continuously available Telephone • Customer Contact Center: 850.487.1395 • Answers more than 1.5 million calls annually

32. Webpage Improvements • User Friendly • Useful Info Direct link to inspections on DBPR Home Page www.Myfloridalicense.com