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1. 7 Best Tips for Communicating with Your Offshore Team in India Dear Reader, If you read this post, most likely you have dealt with some interaction problem with your offshore group or you are thinking about to overseas your task work and want to find out efficient methods to interact to the team which is thousands miles away. Being CEO of contracting out company, I deal with lots of clients( based in USA, UK, Italy, Ireland, France etc.) & our team here in India. I will share some of my insights and day-to-day observations, so that you can get benefited. Lets try to comprehend the basics of communication and possible methods to make mistakes when communicating with your overseas group in India. There are 3 entities involved in any communication-- 1. Sender, 2. Receiver & 3. Channel between Sender-Receiver. Receiver is mainly the individual in India, who understands English, however finds it tough to comprehend American English accent as well as having various cultural & geographical understanding. Channels of Communication can be phone, e-mail & chat most of the time. Now, lets try to accept the truth that-- when messages( technically interaction signals) are sent out from sender to receiver through any communication channels, then some sort of sound or distortion will take place and because of that interaction will be broken. These kind of communication gaps can end up being critical for long term success or failure of the task or relationship between you and off the coast group. So, here are best 7 suggestions: 1. Start preliminary interaction on Phone It is simple to pick up a phone and start talking with somebody who is all set to listen to your ideas or job requirements. If you can discover someone from overseas company who can comprehend your English accent, thats a great first start. Nowadays lots of offshore business have United States phone numbers or Skype ID, so simply discover it out if any phone communication channel is available to overseas group and start utilizing it initially. If any offshore company is not supplying phone support, then either they are not capable to understand western English or do not comprehend the importance of this communication channel. Be careful of these sort of companies because in long run, you will discover it really problematic to interact due to the fact that of time difference & cultural distinctions. Start Email interaction to extend initial Phone Communication If you have actually passed the first stage of phone interaction, then next stage is to have some composed text through email. No one is 100% best, so accept this truth and attempt to fill-up the spaces of phone interaction by writing email. 3. Start Chat Communication to extend Phone & Email Communication Once you have passed first & 2nd stage, then you must begin feeling better if the offshore group is good at interaction & understanding your task requirements. Now, you can have some chat communication with CEO or Project supervisor if still there are communications gaps exist. Chat interaction is useful for quick verification, information and job updates. Make certain to send all chat interaction through email to all concerned people, so that everyone can be in a loop. 4. Have some central Storage of All Communication Once you have actually begun communicating with overseas group through mix of channels (phone, e-mail, chat), then it is really easy to get lost in the pile of digital

2. documents. So, use Google Docs or some central web-enabled storage systems (Box.net, Microsoft One Note and so on) and work together with staff member of overseas group. You might consider developing your own tailored central storage for all interaction. 5. Send exact same message through Phone/Email/Chat You may experience that often times the messages may get lost on other end. For example, lots of people just leave chat message or only voicemail or only send out email and then anticipate prompt response from the offshore group. Offshore team may be hectic and the message can get lost (wholesale email or voicemail or chat) which exist in only 1 communication channel. Make sure to send out very same message to multiple interaction channels, when something is urgent and crucial. If essential & immediate messages are passed more than one time, there are more chances that it will be gotten or heard on other end. Be prepared with emergency interaction methods We all live in the world where anything may occur at any time. You need to have some emergency interaction methods with offshore team. You have to accept the truths that-- people live in other world of the earth are likewise people and nobody prepare for failure of communication channels in advance. Make sure to close the interaction loop this is the last and necessary point for any interaction. If Additional hints both messages from sender to receiver & receiver to sender are almost very same, then it is considered that the interaction loop is closed. For clarity of all communication messages, closing the communication loop is very essential. Use these 7 standard tips for effective interaction with your overseas group in India or any overseas team through the world.