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BESTECH

Solutions now for tomorrow’s challenges. BESTECH. Disaster Recovery Ian Chegwidden, B.Sc. Engineering Automation Environmental Monitoring Software Development. Sun Tzu, The Art of War. “Know your enemy and know yourself

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BESTECH

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  1. Solutions now for tomorrow’s challenges BESTECH Disaster Recovery Ian Chegwidden, B.Sc. Engineering Automation Environmental Monitoring Software Development

  2. Sun Tzu, The Art of War “Know your enemy and know yourself and you can fight a hundred battles without disaster.”

  3. AGENDA • BESTECH • Speaker • DR/ BC • Levels of Disaster • IT Dependencies • Facts and Figures • Types of Disaster • Planning • Mini-assessment • Q&A www.bestech.com

  4. INTRODUCTION • Founded in 1995 • Our People: 80+ Employees • Engineers, EIT’s • Automation Specialists • Software/ systems Developers • Electricians • Environmental Technicians • MBA’s • Business Conducted in • English,French & Spanish www.bestech.com

  5. SERVICES & PRODUCTS Software Development E & I Construction New Product Development Environmental Monitoring Support Service & Maintenance Automation Engineering IT / IS NRG1-ECOTM AQMTM PORTAULSTM www.bestech.com

  6. INTERNATIONAL RECOGNITION • Ontario Mineral Exploration Review • Canadian Business Journal • International Resource Journal • Sudbury Mining Solutions Journal • International Mining Magazine www.bestech.com

  7. RECOGNITION • 2010 - Economic Development Award • 2009 - Best Place to Work Award • 2008 - Company of the Year Award • 2000 - Innovation Award • 2000 – Innovation Award www.bestech.com

  8. Solutions now for tomorrow’s challenges www.bestech.com

  9. SERVICES • Information Technology / • Information Services (IT/IS) • Project Management • Complete Software Development Life Cycle (SDLC) Service • IT Assessments • Process/ workflow • Turnkey Solutions • Hosted Solutions • End-user Training www.bestech.com

  10. PROJECT HIGHLIGHTS • Air Quality Monitoring (AQMTM) • Clients were looking for an innovative web-based ambient air monitoring system that provided accurate real-time data to each organization. • BESTECH • 17 SO2 Stations, Two (2) Towers & One (1) Mobile Unit • Largest SO2 Monitoring System in Canada • Enhanced Productivity & Profitability for Mining Clients • Consistent & Reliable Third-Party Data & Monitoring • Historical Data • Solid-State Collection without moving parts or hard drives • Redundant Network Collections • Alarming Capabilities • Four (4) Levels of Data Redundancy • 24/7 Customer & Emergency Service www.bestech.com

  11. PROJECT HIGHLIGHTS Software Development / Reporting • Needed a user-friendly solution to draw student data from over 700 tables of information on two different data systems. A simple dashboard to create a comprehensive academic and needs overview for each student in their school board. • BESTECH • Fully francophone software development team • User-friendly secure portal for authorized personnel • Complete reporting solution with individual student data trended over a four year period. • Complete student needs reporting complete with customized capabilities • School personnel can instantly call up a student’s four year history and understand where each student is positioned academically and understand their needs to support the student effectively. www.bestech.com

  12. PROJECT HIGHLIGHTS • Central Eligibility Project • Initially one systems analyst writing technical design documents • Extensive integration with client • Services provided to client • Project Management • Business Analysis • Software Development • Adaptability – Reduced Timelines • High Flexibility – Maintenance, Temporary Resources, Quality Assurance www.bestech.com

  13. ABOUT YOUR SPEAKERIan Chegwidden • Department of National Defence • Chief Integration and Engineering Branch for the Communication Systems in Cheyenne Mountain • HSBC • Director of Business Systems • Developed award winning deployment process for core banking systems • BESTECH • Senior Systems Architect

  14. DISASTER RECOVERY (DR)BUSINESS CONTINUITY (BC) • Terms typically seen together • What is Disaster Recovery? • What is Business Continuity? • Focus on Life Blood of many businesses • Your data OR access to your data.

  15. LEVELS OF DISASTER • Who has a computer at home? More than one? • Who has had a hardware failure (MB, HD,…), • OS failure, driver incompatibility, … ? • Did you lose anything? • Those that have not had a hardware/ software problem, do you do backups? • There is a reason that many applications ask you to do a backup prior to upgrading/ installing – *RISK!

  16. LEVELS OF DISASTER (cont’d) • Who uses a computer at work? • How many people have lost data or files from their work PC? Lost or stolen computer? • Home or work? • Levels of impact • Probability of a disaster occurring • Impact to the business • Time it takes to recover • Business Continuity (workarounds)

  17. DEPENDANCE ON DATA • Many of us take for granted that the information we use daily in our jobs is and will always be available. • Is your business dependent on technology? • What would happen if that technology were unavailable? • How long could your business operate without access?

  18. DEPENDANCE ON DATA (cont’d) • What would be the cost of such a loss? • Staff productivity • Replacement equipment • Data recovery • Loss of business

  19. DISASTER RECOVERY FACTS • 80% of businesses who suffer a major data loss, with no disaster recovery plans will never recover and go out of business. (Source: IBM Business Recovery Service) • 93% of companies that lost their data systems for 10 days or more due to a disaster filed for bankruptcy within one year. (Source: National Archives & Records Administration in Washington) • 30% of small businesses admit they have no formal backup and storage procedures, or do not implement their procedures consistently. (Source: Imation’s Small Business Survey Special Report) • 34% of companies fail to test their backups, and of those that do, 77% found backup failures. (Source: Home Computing Magazine)

  20. TYPES OF DISASTERSPhysical • Fire • Smoke • Flood • Theft • Power • Earthquake • Hazardous materials • Hardware failure • Terrorism • Work interruption (striking workers)

  21. TYPES OF DISASTERSElectronic • Electronic • Virus • Spyware • Access control • External • Internal

  22. TYPES OF DISASTERSPersonnel • Personnel • Disgruntled employee • Sabotage • Industrial Espionage • Carelessness (complacency) • Inexperience

  23. PLANNING • Scope • What disasters should be considered and/or accounted for? • Everything you can think of and beyond… • Need to be prioritized by probability, and grouped by impact • Who needs to be involved? • Who’s going to be impacted?

  24. PLANNING • What to include in the plan • Who executes what • Backup location • Equipment needed • Priority of service restoral • Testing Plan • Ongoing process – Annual review of plan

  25. HELP! • Several levels of service and support available in the market • Level I • Try and figure it out yourself • Lowest Cost • Highest Impact

  26. HELP! (cont’d) • Level II • DR Assessment • Review business model/ processes • Review infrastructure (architecture, hardware, network, processes, backup plan,…) • Recommend various solutions • Customer implements solution • Medium Cost • Medium to Low Impact

  27. HELP! (cont’d) • Level III • Full Service DR • Review business model/ processes • Review infrastructure (architecture, hardware, network, processes, backup plan,…) • Recommend various solutions • Provide solution • High Cost • Medium to Low Impact

  28. HELP! (cont’d) • Level IV • Full High Availability Solution • Full assessment • Duplicate fail-over site • (not co-located) w/ automatic failover • Highest Cost • Lowest Impact • Need to balance impact versus cost for your business model

  29. MISTAKES MADE IN PLANNING • Inadequate Planning • Failure to include Business in Planning and testing • Failure to gain internal support from senior level management • Level of effort • Funding • participation

  30. NEXT STEPS • Publish • Create Process – Review and Update annually • Educate • Test • Re-enforce

  31. TESTING DR PLAN • Semi-annual paper exercises • Evacuations • Test call-out lists • Work from home day, if possible • Test whether infrastructure can support your entire workforce working remotely (VPN, Citrix,…)

  32. TESTING DR PLAN • Verify/ test backups • DO NOT restore to Live Production equipment!!!

  33. SELF ASSESSMENT

  34. OBJECTIVES • De-mystify DR/ BC • Raise awareness • Business owners/ leaders need to be involved • Verify when staff say, “Don’t worry, it’s taken care of” – ask for proof and ensure the business is involved • You have insurance on your residence/ vehicle(s),… - Don’t treat your data any different

  35. Solutions now for tomorrow’s challenges www.bestech.com Engineering Automation Environmental Monitoring Software Development

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