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EFCS

EFCS. Future Lies In The Hands Of Internal Customers – The Employees. Pranuj Singhal. Service Profit Chain Model. Service Profit Chain.

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EFCS

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  1. EFCS Future Lies In The Hands Of Internal Customers – The Employees Pranuj Singhal

  2. Service Profit Chain Model Service Profit Chain The Service Profit Chain Model establishes relationships between Company, Customer and Employee. It emphasizes the importance of each employee and customer in improving the revenue for a firm.

  3. Internal Intelligence & Employee Behavior Internal market orientation creates a positive work environment for the employees. This positive energy transforms into loyalty towards the assigned projects and ultimately leads to increase in brand value of the firm.

  4. Achieving Strategic Fit External Fit High-Performance Work Systems Strategic Fit helps to integrate the external fit (HPWS) with the internal fir. Once in place it helps both the employees as well as the organization grow.

  5. High Performance Work Systems It’s a win-win situation for both the employees and the organization. Employees are rewarded for their performance while organizations get customer satisfaction and trust. Thus the ‘Brand’ is promoted.

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