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Effective Trauma Response: Lesson Learned from Hurricanes

Gain insights on providing effective trauma response following hurricanes, including HR best practices, lessons from Target & Starbucks, and support resources.

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Effective Trauma Response: Lesson Learned from Hurricanes

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  1. EAP+Work/Life Training Seminar Hurricanes and their aftermath: Lessons learned for effective trauma response Presented by: Cindy Persico

  2. How to we go from this? To this – in a matter of days?

  3. Help Employees before the storm • Allow employees to work from home or take a day off • Encourage employees to follow any evacuation orders given • Plan to have employees check in on the Red Cross Safe & Well site • Make a plan for letting employees know the status of your workplace

  4. More help before the storm • Inform • Be concerned • Offer something tangible

  5. Help employees during and after the crisis • Employee assistance program • Relocation assistance • Family and Medical Leave Act (FMLA) • Compile a list of government agencies

  6. More help after the storm • Tax free IRO Section 139 disaster relief payment • Salary continuation during crises • Contributions of cash or PTO by fellow employees to affected employees • Access to retirement funds

  7. Paying employees during and after the crisis • Nonexempt employees • Overtime • Exempt employees • Office closed

  8. Lessons learned from Target • Paid team members for a week for their scheduled hours if their store was closed • Provided shifts to workers from stores that were out of action • Gave 10,000 employees in affected areas a $100 store gift card • Set up a fund with Global Impact matched employee donations up to $1 million

  9. Lessons learned from Starbucks • Closed 700 stores in preparation for Hurricane Irma but still paid employees • Offered catastrophic pay to its employees who can't work shifts due to store closures or an inability to make it to work • Raised over $300,000 in grants to employees directly affected by hurricane Harvey

  10. Lessons learned: Prepare your people • Prepare Your People • Hold a Preparedness Discussion • Communicate often • Early pay role; Live paychecks • The gift of time • Personal loans for cash, grocery, supplies

  11. Lessons learned: Prepare your organization • Prepare Your Organization • Hold a Preparedness Discussion • Review policies/procedures • Have supplies for employees at the office location • Maintain Momentum Year-Round

  12. “Prepare your organization for a hurricane” Playbook www.fema.gov/media-library/assets/documents/98410

  13. How HR can help following a disaster • Put people first • Immediately respond and take action • Account for all employees • Focus on employee well-being • Be the focal point for employee families • Provide for counseling resources • Address financial needs • Address return to work options • Provide for injured employees

  14. Stress Can Be Increased During Natural Disasters • Anxiety • Procrastinators • Non-stop news • Financial • Family issues • Work schedule

  15. EAP can help BEFORE a natural disaster • Emotional support • Emergency referrals • Emergency pet care and boarding • Community-based resources • Tips to stay positive and productive

  16. EAP can help DURING a natural disaster • Emotional support • Emergency referrals • Emergency pet care and boarding • Community-based resources • Tips to stay positive and productive

  17. EAP can help AFTER a natural disaster • Talk to a licensed clinician • Temporary or permanent housing • School and child care transfers • Government relief organizations • Local and community agencies • Connect with other agencies • Charitable giving opportunities

  18. EAP’s Critical Incident Response Service • Unlimited crisis consultation • Onsite critical incident stress debriefings (CISDs) • Crisis communications for distribution • Crisis outreach messages for social media • Disaster planning, prevention and threat assessment consultation • Coordination with management and first responders to provide support

  19. Resources To Assist With Follow-up Planning • National Flood Insurance Program. www.fema.gov/national-flood-insurance-program. • The American Red Cross. www.redcross.org/take-a-class. • www.fema.gov/help-after-disaster. • The disaster distress helpline. Call 1-800-985-5990 or text TalkWithUs to 66746 or TTY for Deaf/Hearing Impaired: 1-800-846-8517. • www.ready.gov/prepare

  20. Thank you Cindy Persico, LMHC, CEAPRegional EAP Vice PresidentHealth Advocate 904.680.0372 or cpersico@HealthAdvocate.com

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