Destination Basingstoke & Local Business Partnership

1. Destination Basingstoke&Local Business Partnership Felicity Edwards Managing Director

2. This is Basingstoke… • Communications • Home to globally recognised brands • Economic diversity & strength • Good value property • Festival Place • The Anvil • Countryside • 21% educated to degree level • 84% think it’s a great place to live • 67% of residents work in the Borough

3. So why do we need to promote Basingstoke? • An outdated and inaccurate legacy • Future prosperity depends on us being competitive • Can’t rest on our laurels • Not everyone knows how good we are • Pride

4. What is Destination Basingstoke? • Organisation to promote Basingstoke as a great place to live, work, visit and do business • Not-for-profit limited company • 2 members of staff…… • ……and a lot of partners

5. Where did it come from? • Build on an existing partnership • Deliver the recommendations of the Council’s Image and Reputation work

6. Board • Mike Loftus Chairman • Mark Jones Vice Chair • Tony Curtis • Kevin Lee • Warren Sadler • John Harrocks • Chris Turner • Steven Connolly • Felicity Edwards

7. What we aim to do • Develop a ‘toolkit’ of information • Ambassadors • Launch new ‘Look and Feel’ • Develop a gateway web site for Basingstoke • E blast for business • Develop PERK • Events

8. Toolkit for business The information you need for your business to succeed: • Recruitment information • Essential Statistics • Local information • Case studies and success stories

9. Ambassadors Individuals equipped to present Basingstoke’s assets to the rest of the world, at every opportunity

10. The ‘Basingstoke &’Identity A consistent look and feel for all marketing material that represents the diversity, vibrancy and ambition of Basingstoke and Deane

11. Gateway web site User friendly, well presented information giving you access to all the evidence that Basingstoke is a great place to live work visit and do business Web based one stop shop for: • Residents • Relocations • Business investment

12. E Blast campaigns • Keeping business people informed about relevant local business news • 2 way communication • Electronic business networking

14. PERK • Staff benefit card and more • Doubled the number of offers on the card • 11,000 card holders • Direct contact with 80 businesses • Main source of income • Get one here!

15. Events Events that actively demonstrate Basingstoke’s assets to the world • Business consultation event 29 January • Place to be Proud of 2009 • INSPIRE 08 • Sports Awards 2009 • Hampshire OctoberFest 09 • Future events

16. Effects and Impacts…. • Business buy-in • Better understanding of what we’ve got • Pride • Positive media coverage • Basingstoke on the map • Long term prosperity

17. Destination Basingstoke and You.. We need you …. • Your views and ideas • Your support for ‘Basingstoke &’ • Your support • Your membership • Your attendance on 29th January 09

18. The Cancellation of Contracts Made in a Consumer’s Home or Place of Work etc Regulations 2008 • Implemented 1st October 2008 • Replaces the Consumer Protection (Cancellation of Contracts Concluded Away From Business Premises) Regulations 1987

19. Applies to Contracts • Between a consumer and a trader which is for the supply of goods or services made • a) during a visit by a trader to the consumer’s home or place of work, or to the home of another individual – either solicited or unsolicited! • b) during an excursion organised by the trader away from his business premises • c) and the goods or services total more than £35

20. Types of Businesses Affected • Home improvement sector (including construction of extensions, conservatories, double glazing) • Gardening Services • Personal items (cosmetics, toiletries, jewellery, clothing) • Household items (Kitchenware, cleaning items) • Family items (books, leisure) • Nutrition, Health, Mobility products • Disability aids • Energy Suppliers • Estate Agents

21. Excludes Contracts for … • Construction, sale or rental of immoveable property, but not extensions, patios, conservatories or driveways • Supply of food stuffs and beverages supplied by regular rounds man • Insurance, regulated Mortgages • Regulated Activities (eg investments, shares)

22. Main Requirements on Businesses • Must give cooling off period of at least 7 days • Must give the consumer writtennotice of the right to cancel • Notice of the Right to Cancel must be given at same time the contract is made • Where the contract is wholly or partly in writing the Notice must be incorporated in the same document • Separate box headed Notice of the Right To Cancel • TheNotice of the Right to Cancel must be as prominent as any other information in the contract apart from heading and names of parties or anything handwritten

23. Notice of the Right To Cancel • Must be dated • Indicate right to cancel within cancellation period • Easily legible • Contain traders identity (inc trading name if applicable) • Contain traders reference no, code or other detail to identify offer • Contain a statement that consumer has a right to cancel the contract if he wishes and that right can be exercised by delivering or sending (including by electronic mail) to the person mentioned at any time within the period of 7 days starting with the date of receipt of the notice to cancel the contract

24. Notice of the Right To Cancel • Contain the name and address (including any electronic email address as well as postal address) of a person to whom a cancellation notice may be given • Contain a statement that the notice of cancellation is deemed to be served as soon as it is posted or sent to the trader • Indicate, if applicable, that the consumer may be required to pay for goods and services supplied if performance of the contract has begun with his written agreement before the end of the cancellation period

25. Notice of the Right to Cancel • Indicate, if applicable, that any related credit agreement will automatically be cancelled if this contract is cancelled • Contain a statement that the consumer can use the cancellation form provided, only if he wishes • Contain a cancellation form provided as a detachable slip and completed by or on behalf of trader

26. Cancellation Form • Set information and wording to be used on cancellation form • “If you wish to cancel the contract you MUST DO SO IN WRITING and deliver personally or send (which may be by electronic mail) this to the person name below. You may use this form if you want to but you do not have to. • (Complete, detach and return this form ONLY IF YOU WISH TO CANCEL THE CONTRACT). • To: ……[trader to insert name and address of person to whom notice may be given]

27. Cancellation Form • I/We (delete as appropriate) hereby given notice that I/We (delete as appropriate) wish to cancel my/our (delete as appropriate) contract ….[trader to insert reference no etc]. • Signed • Name and address • Date

28. Can a contract begin before the end of the cancellation period? • Specified Contracts • Provided - written consent given by consumer! • Advertising • Goods to meet an emergency • Perishable goods (exc food and beverages) • Goods or services relating to a funeral • Supply of services of any kind

29. Consequences for Trader • Criminal Offence to:- • Fail to provide a written Notice of the Rights to Cancel a contract • Fail to provide the information stipulated by the regulations • Fail to provide information in the format laid down by the regulations

30. Consequences and Penalties • Trader is unable to enforce the contract against the consumer • Maximum penalty – Level 5 fine - up to £5000 • May also commit an offence under section 3 of the Fraud Act 2006

31. Publicising New Regs • BERR - mailer sent to 80,000 direct sales and home maintenance and improvement businesses • Key messages disseminated through the Energy Retail Association and the Direct Sales Association to their members • Press Release by Hampshire Trading Standards Service • Buy With Confidence (BWC) newsletter • Hampshire Trading Standards Business Advice web page -www.hants.gov.uk/regulatory/tradingstandards/ • Home Authority visits

32. No Cold Calling Zones • High Priority for Hampshire County Council to protect their elderly and vulnerable residents • 20 No Cold Calling Zones at present • 6 proposed • No Cold Calling Zone website – www.hants.gov.uk/nocoldcalling

33. Business Continuity Why Business Continuity could save your business time and money

34. What is Business Continuity? An holistic management process that identifies potential threats to an organisation and the impacts to business operations that those threats if realised might cause. It provides a framework for building operational resilience with a capability for an effective response in order to safeguard the interests of key stakeholders BS 25999-2:2007

35. Business Continuity in practise • Business continuity is the process of planning what your business would do, to avoid, reduce or manage unplanned events (e.g. fire or flood). It can make a real difference when an emergency occurs, to have a well thought out plan. • Business continuity is as important for small companies as it is for large corporations. Plans need to be simple and effective, comprehensive but designed to the requirements of the organisation. Having an effective plan could save you time and costs and prevent your company from losing custom during the incident.

36. Why is it so important? What are the key assests to your business? • Staff • IT and data • Your customers • Assets including buildings • Your suppliers • Your reputation?

37. What if an incident happens? What would happen if you lost a key asset? • How do you keep the company operational • How do you get the message out to your customers and suppliers • How quickly can you recover With business continuity you would know have prepared, be able to recover quicker and have plans in place to let your customers know

38. The Business Continuity Lifecycle

39. It won’t happen (part two) World War two bomb sparks mass Coventry city centre evacuation Mar 12 2008 By Emma Stone and Warren Manger BOMB disposal experts are working through the night to disarm the World War Two bomb which has caused huge chaos in Coventry city centre today. Builders working at the Belgrade Plaza building site discovered the unexploded bomb at noon today (Wednesday). Large chunks of the city centre - up to 500m away from the 1940s bomb - have been evacuated and closed for hours. Bomb disposal experts were initially called in to deal with the bomb. But, due to the bomb's complexity and the extreme danger facing them, they called in further help from Cambridgeshire.

40. Focus on impact Many different incidents will lead to the same outcome, loss of a key asset, the significant issue is to focus on the impact. If you couldn’t get into your business premises tomorrow morning, how would you cope?

41. More information? • http://www.basingstoke.gov.uk/business/support/bcm.htm • http://www.londonprepared.gov.uk/businesscontinuity/ • Patricia Hughes – telephone 01256 845675 or e-mail patricia.hughes@basingstoke.gov.uk