If Chinese Chequers is the answer, what is the question?

1. If Chinese Chequers is the answer, what is the question?

2. Why are we here? During a visit to the NASA space center in 1962, President John F. Kennedy noticed a janitor carrying a broom. He interrupted his tour, walked over to the man and said, "Hi, I'm Jack Kennedy. What are you doing?" "Well, Mr. President," the janitor responded, "I'm helping put a man on the moon.“

3. For ever, For everyone National Trust Mission: Protecting Special Places

4. In our care 271 1 0 Gardens 9 World Heritage sites Factories 61 59 Lighthouses Pubs Villages 400 41 301 Historic Houses Castles

6. Our vision…. The National Trust helping build a nation where every individual and every community has the opportunity to make a difference for places and nature A shift to become an organisation with Participation at its heart: in what we do and offer and how we work and operate A transformation in our approach to volunteering: with an offer that is more flexible, dynamic and involves a more diverse range of people

7. The 3 secrets of success The 3 P’s

8. 1. PurposeHave a clear sense of direction

9. Where do you want to go?

10. Seeing through the fog

11. Move, Teach, Inspire

12. What’s the big idea Spirit of Place SpekeHallsurvivesas agreenoasissurroundedbyurbansprawlandthe neighbouringinternational airport.Ittellsthestoriesoftwo familiesfromthe house’sheyday in theTudorperiodthroughto theVictorian era. SpekeHall hassurvived throughthedeterminationandambitionofthese families.Itstandsat thesametimeproudandhomely,welcomingyetmysterious –athought-provokingplaceto bediscovered,(quietlyorbusily),onyourown terms.

13. SpekeHallMasterplan SpiritofPlace:LeadAuthor:AdrianTissier AcherishedTudorMansionandgardensurvivingagainst theodds;aplaceoftradition,innovationandrefuge. Doesthespirit shine through?

14. Finding the stories that have to be told

15. SpekeHallMasterplan TheHall: PotentialVisitorRoutes

16. 2. ParticipationBuild an effective support network

17. Exceptional service – the team approach

18. Setting a clear standard

19. I'm happybecause Georgeissharingwith me!IloveSpekeHall! Sharingwithsomeone

20. I'moff to English Heritage! Tellingsomeone

21. ServicePromisePyramid Creatingsupportersforlife! Everyone feelslikeamember! Exceptional Satisfied Basic

22. 3. Plan Forward thinking as a team

23. Masterplanning: Programming Speke Hall: Programming&Audience Planning2017

24. Whenwouldwelike themtovisit? Current VisitorTrafficShape: SpekeHall’sAnnual Programming:CurrentVisitorTraffic(2015) FebMarAprMayJunJulyAugSep Jan Oct Nov Dec TheBleakMid Winter The property makes hugelosses over thewinter periodandthroughouttheshoulder months. Wemustcreateaprogrammingoffer whichwill enticevisitors to comeandsupportour property throughthis difficulttimeandhelp supportthebudgetarydemands. TheBigDipper: Currentlyour visitortraffic is functioninglikearoller coaster ride.This is havinga hugeeffectonour VE, commercial budgets, staffing resourceandconservationwork. Whenthepropertyis atitspeakitstruggles to copewiththedemandand facilities begin to creak. Unexplored Potential: The propertyonly operatesatcapacity duringschool holidays. Theshoulder months feel verydrastic incomparisontoour busyperiods with lotsofroomfor development andgrowth. UnclearOpeningtimes: Currentlyweopenfor February half termforoneweekandthen closeagain, operateonweekends onlyuntilmidMarch, opening Wednesday–Sunday. This is proving tobeveryconfusingto visitorsandis causingalevelof frustrationboth forour visitors andtheproperty.

25. ProgrammingPlanning2017 UntoldTalesofSpekeHall:CuriousMinds&OutandAbouts Wewillunlockthe secrets ofSpeke Hall’shauntingpastbyexposingapart of theHall’s historywhen itwas inastate of ruin anddecay.This seasonwewillreveal the truth behind one ofLiverpool’s most famous ghost stories…startingwith the untoldTaleof MaryNorrisandworkingthroughout theyearuntilwe reach the romantictaleof RichardandAdaWatt.Each of the storieswillberevealed inthe formof chapters,beginningwithChapterOne:SeductionandDecay. Programming:ChapterBreakDown ChapterOne:SeductionandDecay: from 22ndFebruary–March: ThisChapterwillexplore the Beauclerkstory,areal pageturnerin terms of fascinatingcharacterswithtwistsandturns this section of programming can belikened tothe WutheringHeightstale. ChapterTwo:WealthandWiles: fromApril –May:ThisChapterwill explore the rise of theWatt family.Itwillpresent the taleofaself made manandhowhe rose to hiswealthystatusand became the ownerof Speke Hall. ChapterThree:Rentand Ruin: fromJune–earlyJuly:ThisChapterwill explorewhen the Hallplungesintoaruin, the uncertainityof theWatt lineandhowitabused; cowsandhorseswanderingthe corridorsand ivyworkingitswayinside. ChapterFour:RomanceandRevival: fromSeptember–December: The seasonwillendonahappynote,capturingand exploringthe happiness betweenRichardWattVandAda,itwillfocusontheir impact on the Hallandprovidean opportunityto discovermoreabout ournotable gothic collection.    

26. ThePotentialProgramming2017: SeasonalHighlights • Indoors: • Duetoconservationworkthe housewill needtobepresented under dust sheets. • For thefirsttimethehousewill beopeningmidweek-Feb- Marchfor guided tour only.This will increaselighthours. • Indoors: • Housebegins normal openingwith some conservationwork beingcontinuedincludingscaffolding. Jan Feb Mar Apr May Jun July Aug Sep Oct Nov Dec • Outdoors: • Launchofthe SecretGarden • Borders start blooming • Birdsbeginnesting, singingand returninghome • Outdoors: • SouthLawninbloomandrose garden • Birds,butterfliesandbees • Border& kitchen gardeninbloom. • Wildflowers bloom. • Outdoors: • North Lawn Rhododendrons begintobloom • Bluebells inmid May! • Birds,butterflies andbees • Outdoors: • Orchard looks fantastic • MoatGardensand SouthLawn highlights. • Haymeadowcut. • Swallows,swifts and housemartins. • Outdoors: • Freshwintermorning jogs andsnowy afternoonwalksare anattractiveoption atthistime. • Thedrivebegins to comealivewithsnow drops&daffodils • Outdoors: • Estatelooks beautiful inautumn colours,perfectfor talks,walksandtours.

27. The Big Idea If we communicate just one big idea to our visitors it is that, the Industrial Revolution changed our world forever. Our Key Message Quarry Bank is a complete community of the early industrial revolution when society stood at a turning point. It is a story of the power of nature and human ingenuity; of rich and poor whose voices survive and resonate today.

33. Challenging Histories

34. Success

35. The 3 P’s transformed

36. Inspiring our audiences “ “There was absolutely nothing to dislike, from the greeting we received from the ladies manning the hot Tudor drinks, to the ladies in period costumes to the lovely gentlemen who knew so much about the hall, I totally enjoyed it all. I enjoyed it so much I am considering, when I finish work in June, applying to do some voluntary work there”

37. Impact Staff satisfaction 52% 61% Volunteer recommendation 70% 80% Visitor Very Enjoyable 51% 58% Speke Hall Survey KPIs 2014-2016

38. Move, teach, inspire

39. Deepening the engagement “Over 10,000 people have enjoyed the sculptures and walks – they are the most successful we have run. The project has brought together the natural habitat, tradition and local skills.” Jane Cecil GM

40. The Dahlia Line & Hanging Dahlias Visitors were encouraged to pick up a dahlia from reception and ‘plant’ it in the line – this raised £118 in donations

41. The House & Domestic Wing

42. The results Property Income: Visitor numbers: Visitor experience: 59% September 2015 70% September 2016