New Orleans, Louisiana March 2013 Virtual Presentation

1. The Involvement of Professional and Managerial Practices and Principles for Online Learners in Virtual Programs Presenters: Dustin Bessette and Sharon L. Burton SITE- Society for Information Technology and Teacher Education New Orleans, Louisiana March 2013 Virtual Presentation This document is confidential and is intended solely for the use and information of the client to whom it is addressed.

2. Welcome to our presentation. Thank you for joining us! Dustin Bessette Doctoral Student National Graduate School of Quality Systems Management Sharon L. Burton Doctoral Student National Graduate School of Quality Systems Management

3. ABSTRACT • Positive instructional practices and principles can affect online learners in various ways. Currently, these reflections are shown and contribute to various degrees of professionalism, which students see and recognize. As these attributes show how faculty uses real life managerial practices and principles in the online learning environment, variables also help configure studies and research related relate to the topic. The tools and styles used are practices of students in virtual learning environments. This brief research paper highlights current practices, reviews managerial techniques, and provides sustainable solutions to integrate into virtual programs. Additionally, this paper provides virtual practices for faculty to change learning styles with managerial experiences. • Keywords: Learning Environment, Tools, Managerial Techniques, Virtual Learning

4. AGENDA Faculty and Managerial Practices How do the practices affect online learners? Tools and Styles Provides Sustainable Solutions Conclusion and Findings

5. Purpose and Audience • Purpose:To highlights current practices, reviews managerial techniques, and provides sustainable solutions to integrate into virtual programs • Audience: Faculty, Administration, Students, Virtual Learners, Adult Learners, Educators

6. Objectives Objectives: Provide audiences with guidance to enhance principles for: • Virtual Learning • Principles of future web-based Learning • Use of Managerial Skills in Environment

7. Tools and Styles Web Training Web Conferencing White Boards

8. Transitions of SkillsOnline Learners Web Based Learning Adapted from Burton and Bessette, 2013

9. Use of Sustainable Practices Opens up strategic moves that give institutions initiative for change in their virtual programs. Create Situations where nee methods of change can assist to perform and create advanced for virtual learners.

10. Conclusions and Findings

11. References • American Psychological Association. (2009). Publication Manual of the American Psychological Association (6th ed.). • Washington, DC: Author. • American Society of training & Development. (2012, December). 2012 State of the Industry Report. Training & Development. (December), 42-48. • Birnbaum, R. (2000). Management Fads in Higher Education. (San Francisco: Jossey-Bass) • Burton, S.L., (2007). Quality Customer Service: Rekindling the Art of Service to Customers (1st ed.). USA: Lulu Publications. • Burrell, D.N., Anderson, M., Bessette, D., (2011) Viable Frameworks of Effective Organizational Planning and Sustainability Strategic Planning Approaches at U.S. Universities. International handbook of Academic Research and Teaching, Summer 2011, Vol. 16

12. References • Knowles, M.S. (1984). The adult learner: A neglected species. Houston, TX: Gulf Publishing. • Lafifi, Y. & Touil, G. (2010). Study of the Impact of Collaboration Among Teachers in a Collaborative Authoring System. Journal of Information Technology Education: Innovations in Practice. 9, 11P-114. • Lytle, R. (2012, August 16). Hybrid learning may be more prevalent in academia and industry over the next decade. U. S. News and World Report, para 1. • McQuiggan, C. (2011). Preparing to teach online as transformative faculty development. • Retrieved from ProQuest Dissertation & Thesis (PQDT) database. UMI Number: 3471829 • Merriam, S. B., Caffarella, R. S., & Baumgartner, L. M. (2006). Learning in adulthood:A comprehensive guide (3rd ed.). San Francisco: Jossey-Bass. • Roberson, D. N. (2002). Andragogy in Color (Report No EADU 9020). Paper presented at a meeting of the U. S. Department of Education, [place unknown].

13. References • Singh, Mangalara, & Taneja. (2006). Bolstering teaching through online tools. Journal of Information Systems Education. (21)3, 299-312. • Wang, Y., & Haggerty, N. (2009). Knowledge transfer in virtual settings: the role of individual virtual competency. Information Systems Journal, 19(6), p. 571-593. DOI:10.1111/j.1365-2575.2008.00318.x. • Watson, G. H. (2007). Change management: How important is it for Six Sigma? ASQ Six Sigma ForumMagazine. (6)4, 39-40.

14. Dustin Bessette’s Background • Dustin currently serves as the Regional Water Safety Coordinator for the New York State Office of Parks Historic Preservation in the Taconic Region. Here, he led training for New York State’s lifeguarding staff through various process of employment, tested lifeguard's through controlled physical tests, conducted field visits, recorded aquatic reports, and assisted in hiring & coordinating employees in four different parks for five different swimming facilities. • Academically, Dustin is currently a doctoral student with the National Graduate School of Quality Systems Management earning a doctorate degree in business administration. He has earned two undergraduate degrees, one Associate of Sciences in Biology and Chemistry and a Bachelor of Science in Real Estate Studies. Further he has earned 30 credit hours towards a Sustainable MBA degree and is enrolled and in process of another graduate MBA degree. • He has presented at several conferences including, Intellectbase International Consortium (Nashville 2011, Atlanta 2011, and Las Vegas 2012), Eco Summit 2012 (Cleveland, OH), Association for Advancement Computing Information (AACE) (Montreal, QC), virtually presented at the 5th Annual International Conference on Education, Research, and Innovation (ICERI) (Madrid, Spain), and will soon present his accepted papers at the Society for Applied Learning Technologies (SALT) Conference (Orlando, FL) in March 2013, Florida Academy of Sciences (Miami, FL) in March 2013, and virtually at the 7th International Technology, Education, and Development (INTED) (Valencia, Spain) in March 2013. • Bessette has also published in peer reviewed journals for the Intellectbase International Consortium as well as reviewed graduate work for the Academy of Management. • Dustin lives in upstate New York in the Hudson valley Region just west of the Massachusetts Berkshires.

15. Sharon L. Burton’s Background • Burton is the Global Products & Services Systems Integration Group Training Manager in Baltimore, MD. Previously she led human capital, training, leadership, customer service, and diversity initiatives in consulting, and published two books, “Quality Customer Service: Rekindling the Art of Service to Customers,” and “Diversity: Just What Is It And Why Does It Keep Changing?” Sharon’s professional background includes standing up the Operations Training, and the Quality Assurance and Compliance departments for a major financial institution. • Burton holds two Masters of Business Administration degrees (Human Resources Management, and Management) from the American InterContinental University. She received a B.S. degree from Florida State University in Criminology where she concentrated and interned in forensics. • Academically, Burton is presently a doctoral student with the National Graduate School of Quality Management. Sharon holds two certifications, Human Capital Strategy and Kirkpatrick Four Levels Evaluation, as well as a certificate in training. Sharon will present at Society for Applied Learning Technologies Conference 2013, the topic, Delivering Affectively in Virtual Environments: ROI and Improved Productivity. She presented at several conferences, the Society for Applied Learning Technologies Conference 2011, Toastmasters International District 36 Spring Conference 2011, the National Association for Black Accountants Conference 2008, and the Delaware Youth Summit 2008. • Burton lives in Wilmington, Delaware. She has one daughter, Yoshino N. Woodard, who is a supply chain management specialist holding a M.Sc. in Industrial Engineering.  

16. Contacts for Questions About the Presentation Dustin Bessette Doctoral Student National Graduate School of Quality Systems Management 212dbdba@ngs.com dbessette@stu.ngs.com bessette64@yahoo.com 518-965-0775 (Home Office) Sharon L. Burton Doctoral Student National Graduate School of Quality Systems Management 312sbdba@ngs.edu sharonlburton2@comcast.net 302-661-1852 (Home Office) 410-383-5947 (Work)