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BRG Introduction

Western Pennsylvania HFME 2014 Spring Conference Learn from Leadership’s “Missing Manual” David Wildebrandt. BRG Introduction. Berkeley Research Group (BRG) is an expert services consulting firm with over 400 professionals and 19 offices.

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BRG Introduction

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  1. Western Pennsylvania HFME 2014 Spring ConferenceLearn from Leadership’s “Missing Manual”David Wildebrandt

  2. BRG Introduction Berkeley Research Group (BRG) is an expert services consulting firm with over 400 professionals and 19 offices. BRG’s Healthcare consultants have worked on engagements at hospitals and health systems throughout the United States. • Healthcare Provider Practice Areas • Clinical Economics • Corporate Compliance • Financial Advisory • Disputes and Investigations • Healthcare Policy and Reform • Hospital Performance Improvement • Healthcare Construction

  3. Transformational Performance Improvement BRG helps hospitals improve operating performance and plan for tomorrow’s healthcare environment

  4. Let’s Relate Not Compare

  5. Terminal Uniqueness

  6. Presentation ObjectivesWhen your done you should be able to say………

  7. Presentation Objectives

  8. The Answer is You We are a team of passionate leaders

  9. Our problem is not just

  10. Nor is our issue just the loss of funding

  11. Our challenge is

  12. There is hope!Table exercise

  13. Who will make this happen?

  14. Our People Are we a manufacturer Are we a retail organization Aren’t we really a service organization “Human beings taking care of human beings”

  15. YOU

  16. Leadership :Who volunteers ?

  17. Leadership :Who volunteers ?

  18. Leadership’s Missing Manual • Create & communicate vision & strategy • Create a true sense of urgency • Create “the team” • Empower team to remove obstacles • Find short term wins • Win over their HEARTS & Minds • Hardwire the Culture

  19. Describe the “Big Picture”

  20. “If you don’t know where you’re going, you might end up someplace else.”

  21. Which way do you go? Group Activity

  22. Set the bar low enough and everyone is exceptional

  23. 2. Create a true sense of urgency • To change you need a true Sense of Urgency • Take ACTION - Make something important happen TODAY • Shed low priority activities to move faster and smarter NOW

  24. Albert Einstein “Vision without execution is a hallucination.”

  25. Leadership’s “Missing Manual”3. Create the guiding team It’s all about the “team” J Kotter

  26. Everyone must contribute

  27. How we are accomplishing it Growth Leadership Development Organizational Structure

  28. Leadership’s “Missing Manual”4. Empower team to remove obstacles • Align team with vision • Tight-loose-tight • “Make it happen” • Take risks- use some non-traditional thinking or don’t do what you’ve always done

  29. “Coach the Team”

  30. Conflict is painful

  31. “The difference between involvement and commitment is like bacon and eggs. The chicken is involved but the pig is committed.”

  32. 5. Find short term wins • Identify early wins & tell over & over • Reward and Recognition

  33. Leadership’s “ Missing Manual”6. Win over their HEARTS & Minds Check you ego at the door

  34. All administration cares about is ________.

  35. “A true expert learns from others mistakes and not their own” Learn what NOT to do

  36. Aim For the Heart………. “People don’t care how much you know until they know how much you care.” John Maxwell

  37. Visibility • Purposeful Rounding • Hardwire into your schedule • Follow up on feedback

  38. Do you have Blind Spots

  39. Blind Spots

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