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Austin Energy Electric Service Delivery Quality Management System

Austin Energy Electric Service Delivery Quality Management System. ISO Project Charter. Develop and implement a quality management system using ISO standards for Austin Energy’s Electric Service Delivery (ESD) business unit. ISO 9001: 2000 - What is it?.

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Austin Energy Electric Service Delivery Quality Management System

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  1. Austin EnergyElectric Service DeliveryQuality Management System

  2. ISO Project Charter • Develop and implement a quality management system using ISO standards for Austin Energy’s Electric Service Delivery (ESD) business unit

  3. ISO 9001: 2000 - What is it? • ISO is the International Organization for Standardization • ISO 9000:2000 defines the standards and requirements for a quality management system

  4. Quality Management System Requirements • Quality Manual including quality policy and objectives • ISO required procedures • Documentation management • Records management • Internal audit system • Performance measurement • Preventive and corrective Actions • Non-conforming product management • ESD process documentation

  5. Why did ESD implement a quality management system? • Meet customer needs and expectations • Establish credibility with external customers • Facilitate improvements in system reliability • Establish consistency in processes & service delivery • Facilitate knowledge transfer of processes & procedures • Establish a forum for continuous improvement

  6. Implementation Schedule

  7. Implementation Schedule (cont.)

  8. Benefits to Date • Documented work processes • Improved consistency in execution of processes across organization • Improved documentation of records • Increased communication across workgroups • More focused efforts for implementing corrective and preventive actions and improvements

  9. Multi Meter Calibration • All multi meters are tested and calibrated. • Two new meters failed initial testing and calibration. • Meters were returned to the manufacture with a Safety Warning!

  10. Metrology tests all new meters before they are used.

  11. Established ESD Quality Center

  12. Benefits to Date

  13. UG Locating Tickets 2008

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