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Improving Access to Healthcare: Addressing Transportation Barriers in Rural Missouri

Learn how Your Community Health Center is tackling transportation issues for patients in Phelps, Dent, Maries, Crawford, and Pulaski counties. Join us to discover our Health Tran program, providing reliable transportation solutions. Find out more about our mission to offer high-quality, compassionate care to all, regardless of barriers. Connect with us to improve healthcare access in your community today!

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Improving Access to Healthcare: Addressing Transportation Barriers in Rural Missouri

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  1. Connect With Us! Addressing Transportation Barriers at the Community Level Chelsea Heflin, Patient Transport Coordinator & Sean Harris, DNP

  2. Your Community Health Center serves >5,000 patients in Phelps, Dent, Maries, Crawford, and Pulaski counties. • Family Practice and Dental Clinic and School-based Health Care Clinic. • The mission of Your Community Health Center is to provide access to high quality, compassionate, patient-centered healthcare to everyone regardless of financial, cultural or social barriers. Who is Your Community Health Center?

  3. Total Patient’s Served 5,880 >70% Adults (>6% over age 65) >90% NH White Patients >35% Uninsured ~54% Medical ~54% Dental ~10% MH Patients Population Description as of 2018

  4. MissouriUnemployment RateStatics Source: Missouri Department of Economic Development- 2017 Numbers

  5. DRVS PRAPARE Clinic Results

  6. What do you think are barriers to transportation for rural Missouri Patients?Please respond using Mentimeter

  7. Financial hardships • Creates gas money concerns • Reliable transportation from family and friends • Distance between home and clinic • No pharmacy pick up included. Example: extra cost with taxi service due to additional stop Barriers of Transportation Reported by Patients and Observed By Office Staff

  8. No routed public transportation system offered- no city bus routes • Logisticare for Medicaid patients • We team up with local transportation companies such as SMTS (Southeast Missouri Transportation Service), Licking Bridge Builders, and OATS Transit (Operating Above the Standard Transit) • Local taxi services are utilized Transportation Outlets in Phelps and Surrounding Counties for Patients

  9. We Identified a Need (Transportation) • Options: • To partner with community organizations • Buy vehicles • Contract with a ride share service • YCHC chose the third option. So YCHC’s Plan?

  10. Funding? • SUD and BH non-allocated funding sources • HealthTran So YCHC’s Plan?

  11. Program Launch in February 2019 • Services Phelps county and surrounding 5 counties • Average 40 scheduled rides per month • 1.73% drop in cancellations from last year • Perks: • Pharmacy stop available after appointment • Same day transportation available YCHC Health Tran Program

  12. Better Tracking in EMR of Patient Cancellation/No Shows • Add Registry into DRVS for Tracking of Health Tran Patients • To help track quality measures on patients (ex: complaint with medications, attending follow up appointments with provider) • Marketing • Recruitment of Volunteer Drivers YCHC Homework

  13. We will now take questions until the end of our presentation time. • Thanks so much for your attention today! Questions?

  14. Chelsea Heflin, Patient Transportation Coordinator • cheflin@your-chc.org • Sean Harris, COO • sharris@your-chc.org Contact Information

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