Success Story Tour Operator

1. Return to Home Page Success StoryTour Operator

2. Return to Home Page Success StoryA Tour Operator ... The following study was done for a Midwestern USA tour operator • Company Bio • Annual Revenues: $160 million • Multiple Transportation Sources • Leased Charter Aircraft from one primary city • Scheduled Airline Service from multiple cities • Scheduled Train Service from multiple cities • Destinations: Over 33 International and Domestic • Annual Passengers: 170,000

3. Return to Home Page Success StoryA Tour Operator ... • Challenges • Merge: Multiple entities into one corporate operating unit • Seven companies • Five domestic locations: Detroit & Southfield, MI; Indianapolis, IN; Las Vegas, NV; New York, NY • Two international locations: Windsor & Toronto, ON • Four brands • Six package types: Charter air/ground; Scheduled air/ground; Rail/ground; Air only; Rail only and Ground only

4. Return to Home Page Success StoryA Tour Operator ... • Challenges • Merge & Upgrade: Multiple personnel groups • Management / Professionals • Union / Non-union • Merge & Upgrade Systems • Separate company accounting systems • Data manipulation between systems

5. Return to Home Page Success StoryA Tour Operator ... • Problem definition • Management did not have experience in • Managing multiple service types • Evaluating performance of multiple brands • Integrating & supervising multi-location workforces within a corporate structure

6. Return to Home Page Success StoryA Tour Operator ... • Problem definition • Operational system had severe limitations • Required intensive data capture time and expense for accounting and marketing operations • Provided “canned” output reports but lacked both query and download capabilities • Lacked international and corporate accounting competence • Necessitated large expenditures for changes

7. Return to Home Page Success StoryA Tour Operator ... • Experts were hired to • Evaluate current situation and recommend actions • Provide transitional management and tools • Fill key positions: accounting, finance, human resources and marketing • Upgrade current staff skills

8. Return to Home Page Success StoryA Tour Operator ... • Solutions implemented • Initiated monthly accounting close process to provide: • Timely profit and loss information • Performance statistics by brand and destination • Designed and implemented planning models: • Budgets • Forecasts • Departments - defined & enhanced staff responsibilities • Finance: Created department to oversee budgets, provide variance explanations and manage accounting • Human Resource Management: Initiated department to handle multiple domestic and international locations and workforces • Marketing Information: Created department to quantify and analyze destination pricing, loads and profitability

9. Return to Home Page Success StoryA Tour Operator ... • Solutions Proposed • Consolidate companies • Eliminate unnecessary accounting steps and staff • Reduce redundant systems • Develop automated feed between subsidiary and parent • Automate audit reports for both accounts receivable and accounts payable • Automate upload processes • Product Launch pricing • Pricing changes and sales • Acquire query (ad hoc) capabilities • Response to customer buying patterns • Response to competitors actions • Response to potential opportunities • Develop profitability model to evaluate • Destinations • Properties • Pricing strategies

10. Return to Home Page Success StoryA Tour Operator ... • Summary • Completed models to support accounting and finance reporting for merged companies • Established and implemented budgets for performance reporting on four brands • Recruited, staffed and trained accounting, finance and marketing department personnel

11. Return to Home Page Goss & Associates 11050 Brentwood Ave Zionsville IN 46077 USA Voice : +1 317-733-3436 Mobile : +1 317-213-3757 Email: joseph.goss@gmail.com