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A forum by Tom Peters on achieving excellence in business and entrepreneurship. Learn from top performers and discover the key principles of high performance.
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LONGTom Peters’EXCELLENCE. ALWAYS.World High Performance ForumArt Institute/17 November 2006
TheIrreducible209+One Word+The Cup ChallengeThe Sales12260TIBsTom-A-to,Tom-ah-to
“I am often asked by would-be entrepreneurs seeking escape from life within huge corporate structures, ‘How do I build a small firm for myself?’ The answer seems obvious:Buy a very large one and just wait.”—Paul Ormerod, Why Most Things Fail: Evolution, Extinction and Economics
“Forbes100” from 1917 to 1987:39members of the Class of ’17 were alive in ’87; 18 in ’87 F100; 18 F100 “survivors” significantly underperformed the market; just 2 (2%), GE&Kodak,outperformed the market from 1917 to 1987.Source: Dick Foster & Sarah Kaplan, Creative Destruction: Why Companies That Are Built to Last Underperform the Market
“Ford, GM and Chrysler do not just make cars expensively … they make bad cars expensively.”—Investec analyst, International Herald, 0805.06
Flat as a Pancake (Or Worse)Wal*Mart … Dell … Intel … Home Depot … Microsoft … GE
“It is generally much easier tokill an organizationthan change it substantially.”—Kevin Kelly, Out of Control
“A man without a smiling face must not open a shop.”—Chinese Proverb
“The [Union senior] officers rode past the Confederates smugly without any sign of recognition except by one. ‘When GeneralGrant reached the line of ragged, filthy, bloody, despairing prisoners strung out on each side of the bridge, he lifted his hat and held it over his head until he passed the last man of that living funeral cortege. He was the only officer in that whole train who recognized us as being on the face of the earth.’*” *quote from the diary of a Confederate soldier
EXCELLENCE. ALL. YOU. NEED. TO. KNOW.ANYWHERE.ANY MARKET.ANY TIME.
7X. 730A-800P. F12A.**’93-’03/10 yr annual return: CB: 29%; WM: 17%; HD: 16%. Mkt Cap: 48% p.a.
EXCELLENCE. ALL. YOU. NEED. TO. KNOW.ANYWHERE.ANY MARKET.ANY TIME.
People.Product.Clients.Execution.Enthusiasm.Excellence.Resilience.Relentless. Senility.
Excellence1982: The Bedrock “Eight Basics” 1. A Bias for Action 2. Close to the Customer 3. Autonomy and Entrepreneurship 4. Productivity Through People 5. HandsOn, Value-Driven 6. Stick to the Knitting 7. SimpleForm, LeanStaff 8. Simultaneous Loose-Tight Properties”
Business* ** (*at its best):An emotional, vital, innovative, joyful, creative, entrepreneurial endeavor that elicits maximum concerted human potential in the wholehearted service of others.*****Excellence. Always.***Employees, Customers, Suppliers, Communities, Owners, Temporary partners
“To me business isn’t about wearing suits or pleasing stockholders. It’s about being true to yourself, your ideas and focusing on the essentials.”—Richard Branson
“Pierson’s entire focus was makingairplanes. Forgeard’s focus was blurredbyambition . He wanted to move up and become co-chairman of EADS.”—Newsweek, 1023.06
“It is not the strongest of the species that survives, nor the most intelligent, but the one most responsive to change.”—Charles Darwin
“I don’t believe in economies of scale.You don’t get better by being bigger. You get worse.”—Dick Kovacevich/Wells Fargo
Flat as a Pancake (Or Worse)Wal*Mart … Dell … Intel … Home Depot … Microsoft … GE
“When asked to name just one big merger that had lived up to expectations, Leon Cooperman, former cochairman of Goldman Sachs’ Investment Policy Committee, answered:I’m sure there are success stories out there, but at this moment I draw a blank.”—Mark Sirower, The Synergy Trap
try it. Try it. Try it. Try it. Try it. Try it. Try it. Try it. Try it. Try it. Try it. Try it. Try it. Try it. Try it. Try it. try it. Try it. Try it. try it. Try it.Try it. Try it. Try it. Try it.
