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Measurement of Effectiveness and Efficiency of the Labour Inspection System of Cyprus

15-17 Sep 2004. M. A. Kourtellis - DLI. 2. Introduction. The purpose of this presentation is to share the experience of measuring the effectiveness and efficiency of the Labour Inspection System of Cyprus.A management tool - How to improve.Means of comparability against other organisations.An int

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Measurement of Effectiveness and Efficiency of the Labour Inspection System of Cyprus

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    1. Measurement of Effectiveness and Efficiency of the Labour Inspection System of Cyprus Marios Kourtellis Senior Labour Inspection Officer Department of Labour Inspection Cyprus

    2. 15-17 Sep 2004 M. A. Kourtellis - DLI 2 Introduction The purpose of this presentation is to share the experience of measuring the effectiveness and efficiency of the Labour Inspection System of Cyprus. A management tool - How to improve. Means of comparability against other organisations. An international benchmarking system.

    3. 15-17 Sep 2004 M. A. Kourtellis - DLI 3 Basis for Productivity Assessment Overall Productivity (%) = Utility x Method x Effort Example, Utility (when staff are constraint by lack of access or flow of work) = 80% Method (compared to the Best World Practice) = 80% Effort (of staff on the ILO 75/100 scale) = 80% Then, Overall Productivity = 51%

    4. 15-17 Sep 2004 M. A. Kourtellis - DLI 4 Components of Productivity

    5. 15-17 Sep 2004 M. A. Kourtellis - DLI 5 Productivity Defined

    6. 15-17 Sep 2004 M. A. Kourtellis - DLI 6 Integrated Business Control (IBC) Evaluation of Productivity index with IBC. The IBC system provides Time Standards carrying World Best Practice Methods. IBC has data systems for Administrative, Professional and Managers work as well as Manual work. First developed in early 1970s and used throughout the world (81 countries) since then.

    7. 15-17 Sep 2004 M. A. Kourtellis - DLI 7 Integrated Business Control (IBC) Applied in over 450 organisations, municipal and government departments. The IBC data is statistically developed and applied with known limits of accuracy and confidence.

    8. 15-17 Sep 2004 M. A. Kourtellis - DLI 8 Measured Productivity Indices Overall Average Productivity of the District Labour Inspection Office (DLIO) is 59% Labour Inspection function of DLIO is 59% Administrative function of DLIO is 35%

    9. 15-17 Sep 2004 M. A. Kourtellis - DLI 9 Identified Causes of Inefficiency Deficiencies in inspector training manuals Inconsistencies in inspection databases. Serious gaps in the availability of essential information. Shortcomings in the facilities provided to the inspectors, e.g. CDs, laptops, Internet. Inspectors computer skills. CIS slow response time.

    10. 15-17 Sep 2004 M. A. Kourtellis - DLI 10 Identified Causes of Inefficiency Unsatisfactory method of distributing incoming requests for inspection. Publication of data input. Insufficient use of available CIS data and other sources of information. Need to redesign the Notification of Work Accidents Form.

    11. 15-17 Sep 2004 M. A. Kourtellis - DLI 11 Recommendations for Improvement Benefits recognized and acknowledged. Group intervention. Advanced forward of safety requirements list. Display posters in office and factory floor. Improved templates. Data input to CIS by secretarial assistant. Inspectors training.

    12. 15-17 Sep 2004 M. A. Kourtellis - DLI 12 Recommendations for Improvement Content improvement of inspection database. Continued development of links with external to CIS sources of information. Preparation of time formula for inspection work.

    13. 15-17 Sep 2004 M. A. Kourtellis - DLI 13 Reasons for measuring effectiveness and efficiency of inspection systems Accountable to stakeholders; government is no exception. Management benchmarking reference system (compare levels of utilisation, efficiency and effectiveness to any future implemented changes). Basis (driver / incentive) for further adjustments; continuous improvement.

    14. 15-17 Sep 2004 M. A. Kourtellis - DLI 14 What This Means A management tool; could be used for: Internal auditing (internal to the organisation self-checking process). Transparency of results (publish the Productivity Index of the organisation and prove that taxpayers´ money receive Best-Value-For-Money attention = Good Governance Concept).

    15. 15-17 Sep 2004 M. A. Kourtellis - DLI 15 What This Means (cont.) National comparison (measure up yourself against other Government Departments, NGOs, or similar Administrative or Services oriented organisations). International benchmarking (comparison with other member state Labour Inspectorates across the European Union, or with any other country.

    16. 15-17 Sep 2004 M. A. Kourtellis - DLI 16

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