E-Business Software Solutions for Efficient Supply Chain Management and Collaboration

1. Software Solutions for E-Business

2. Suppliers Supply Chain Management Sourcing - Procurement Knowledge Management Collaboration – Decision Support Partner Relationship Management Selling – Distribution Enterprise Resource Planning Internal Business Processes Employees Partners Customer Relationship Management Marketing – Sales - Service Customers Enterprise Application Architecture

3. ArsitekturAplikasi E-business

4. Enterprise Resource Planning Production Planning Integrated Logistics Sales, Distribution, Order Management Customer/ Employee Accounting and Finance Human Resources The Technological Backbone of e-Business

5. Enterprise Resource Planning Demand Planning Manufacturing Planning Logistics Planning Distribution Planning Order Entry Enterprise Resource Planning MRP Inbound Inventory Plant Mgmt. Purchasing & Accounts Payable Manufacturing & Production Scheduling Inventory Control & Warehousing Distribution & Accounts Receivable Suppliers Customers Finance and Accounting Human Resources The Business Value of ERP

6. Acquire Enhance Retain Direct Marketing Cross-sell and Up-sell Proactive Service Sales Force Automation Customer Support Partner Company Customer CRM: The Business Focus Supports an Integrated and Collaborative Relationship Between a Business and it’s Customers Customer Life Cycle CRMFunctional Solutions The Internet Collaborative Service Shared Customer Data CRMIntegrated Solution

7. CRM: The Business Focus Marketing and Fulfillment Customer Service and Support e-Mail Fax • Sales • Cross-Sell • Up-Sell Prospect or Employee Web Telephone Retention and Loyalty Programs Contact and Account Management CRM Uses IT to Create a Cross-Functional Enterprise System

8. Commit Schedule Make Deliver Retailer Supplier Customer Manufacturer SCM: The Business Network Supply Chain Life Cycle Strategic Sourcing and Procurement Forecast and Demand Planning SCMFunctional Processes Customer Order Fulfillment Service Distribution Network and Warehouse Operations Production Logistics Transportation and Shipment Management The Internet Collaborative Fulfillment Shared Market Data SCMIntegrated Solution SCM Software Helps Firms Reengineer and Integrate The Functional SCM Processes

9. SCM: The Business Network Customer Value Goals Give customers what they want, when and how they want it, at the lowest cost Business Value Goals Rapid Demand Fulfillment Collaborative Supply Chain Planning and Execution Interenterprise Coordination of Manufacturing and Business Process Effective Distribution and Channel Partnerships Responsiveness and Accountability to Customers Objectives of Supply Chain Management

10. Enterprise Application Integration Enterprise Application Integration Back-Office ERP Applications Distribution Manufacturing Scheduling Finance Front-Office CRM Applications Customer Service Field Service Product Configuration Sales Order Entry EAI EAI Software Connects Major e-Business Applications Like CRM and ERP

11. Enterprise Application Integration (EAI)