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Mumbai Dabbawala A Symbol of Team Effort..
Our Story.. We are known as “Dabbawalas” around the whole world. The only work we do is just carrying the freshly made food from customer’s home in tiffins and delivering to their offices and workplaces at lunch time. Everyday we do this work in Mumbai, the biggest city of India. The process is done around whole Mumbai. Our work looks so simple by reading this but it is not.. More than 200,000 dabbas(tiffins) can be delivered by us everyday during the lunch time with perfect discipline of time. Every tiffin we deliver reaches to the customer at an accurate time. The Dabbawalas in Mumbai are just 5,000 in numbers. Each dabba before delivering to the customer moves in nearly 4 to 6 hands during the whole process. So that there is no chance of mistake in it and the right dabba reaches to right hand every day. This is the reason why we are known around the whole world.
Became Symbol of Perfection The idea of delivering the dabba was evolved nearly before 125 years when a banker wanted to have home cooked food regularly in the office during the lunch time. So he gave the opportunity to a man for delivering food to his office from the home. Many other people also liked that idea and the work grown up slowly and reached at a broad level in these 125 years. We got success everyday in delivery of tiffins to thousands of people at right time with the effort of many people. There is a big hand of housewives in this success, because they are supporting us by their trust from many years and inspires us to work continuously. We use Dabba coding system in which we use alphanumeric characters so that there are no chances of any mistake.
Became topic of Case Study Most of the Dabbawalas are the semi literate people and among these 5000 Dabbawalas nobody is highly qualified. But the qualification didn’t affected our work till today. We doesn’t use any type of management theories for our work. But we successfully do this work daily everyday without any mistake. So the dabbawalas became famous around the whole world. Many companies and high class universities invites us for giving seminar and for arranging workshop. So that we can share our experience with the world. We became the reason for case study among the universities. They want to know what strategies and ideas we use for our huge work. Many documents were made on dabba delivery, in literatures we were mentioned and in news programmes too we have been featured.This is the story of our little success.
Our Vision When the word “Dabba” comes on the tongue of a man, he mean only a lunch boxes filled with food inside. But it is not only lunch that we delivers daily. The box contains something more than simple food, that is the love and care of the housewives that they want to make sure everyday that their loved ones, husband and children get a healthy food every day at a right time. Dabbawalas understands this love very well so they do all this work correctly and calmly so that the customer get the hot and healthy food which their family members cook daily.
