1 / 6

COMM 4170-01: Applied Organizational Communication

COMM 4170-01: Applied Organizational Communication. Instructor: Dan Lair Day Twenty Two: Conflict November 9, 2005. Today’s Agenda. Reading/Topic Change for Next Monday Sign up for Group Meeting Time Organizational Conflict Elements Tips for Assessing Conflict Group Consultation

guiliaine
Download Presentation

COMM 4170-01: Applied Organizational Communication

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. COMM 4170-01:Applied Organizational Communication Instructor: Dan Lair Day Twenty Two: Conflict November 9, 2005

  2. Today’s Agenda • Reading/Topic Change for Next Monday • Sign up for Group Meeting Time • Organizational Conflict Elements • Tips for Assessing Conflict • Group Consultation • Discussion of Case Studies.

  3. Tuesday, Nov. 15 2:00 3:30 5:00 6:30 Tuesday, Nov. 22 2:00 3:30 5:00 6:30 Scheduling Group Consultation Meetings

  4. Diagnosing Organizational Conflict:Organizational Element • Organizational Culture: What are the norms for dealing with conflict? • Third-Party Representation: Are other parties involved? • Leadership: Are there good/bad examples of conflict management? • Reward Structures: Do rewards match behaviors? • Conflict Management Procedures: How are individuals required to handle conflict? • External Environment: What economic and/or cultural context is the organization located in?

  5. Doing Interviews Don’t assign fault Explore perceptions Criticism-Opposite Rule Look for Interests Subtle Intervention: Reframe! Doing Observation Focus on observable behavior Look for patterns Look for “blips” Trust your feelings Follow up hunches Secondary sources Diagnosing Organizational Conflict:Tips for Assessment

  6. Group Consultation/Case Studies • I will circle around between groups to discuss the status of your group project. • In the meantime, work together with your group to diagnose the conflict in each case study, using the worksheets provided. • At the end of the class, turn the worksheets in as an in-class activity. • We will regroup as a class to discuss the case studies.

More Related