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Risk Management User Group

Risk Management User Group. Wednesday, January 28, 2004. Welcome. Michael L. Hay, CGFM, CPPM. Please hold questions until the end of all presentations. Meeting Agenda. 8:30-8:40 – Welcome 8:40-8:55 – Short Term Special Events, General Liability 8:55-9:10 – Review of SORM 200 Data

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Risk Management User Group

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  1. Risk ManagementUser Group Wednesday, January 28, 2004

  2. Welcome Michael L. Hay, CGFM, CPPM

  3. Please hold questions until the end of all presentations.

  4. Meeting Agenda • 8:30-8:40 – Welcome • 8:40-8:55 – Short Term Special Events, General Liability • 8:55-9:10 – Review of SORM 200 Data • 9:10-9:40 – Claims • 9:40-10:00– Trend Analysis & Accident Investigation

  5. Meeting Agenda • 10:00-10:15 – Break • 10:15-11:00 – Life Safety Code 101, 2003 Update • 11:00-11:15 – SORM Fraud Team • 11:15-11:30 – Loss, Damage, & Destroyed Property • 11:30-12:00 – Questions & Comments

  6. Short Term Special Events, General Liability Steven E. Haynes, ARM GRS Insurance Services, LLC

  7. State Office of Risk ManagementMaster Short Term General Liability Insurance Program • Background and Purpose • Key Elements of Program • Outside Users of State Owned Facilities • State Employees Using Third Party Facilities • Program Highlights • Types of Events Available • Underwriting Guidelines • Coverages, Limits, and Pricing

  8. Application Process • Key Contacts • Marketing Material • Summary and Questions

  9. SORM 200 Loss Data Summary Sally Becker CPCU ARM

  10. History • Annual Report to SORM • FY02 – change in data collected • Loss type • Loss cause • Retain from year to year • Update previously entered data • February, 2003 – availability to enter all year long

  11. Data – FY02 vs. FY03

  12. Automobile Liability

  13. Inattention

  14. Backing

  15. Automobile Physical Damage

  16. Collision

  17. General Liability (Third Party)

  18. Employment Practices

  19. Discrimination - Race

  20. Retaliation

  21. Property

  22. Data by Date of Loss

  23. Automobile Liability

  24. Auto Physical Damage

  25. Employment Practices

  26. General Liability (Third Party)

  27. Property

  28. Important • UPDATE INFORMATION

  29. 512-936-1573 Fax: 512-370-9037 Sally.Becker@sorm.state.tx.us

  30. Terry G. Myers Director of Claims Operations

  31. Claims Cost Cost to the Claims Fund vs Per Claim Costs

  32. 1st Qtr FY04 Update • Medical and Indemnity costs through the end of the 1st Qtr FY04 • Fewer open claims • Significantly lower costs

  33. 1st Qtr FY04 Update • WCRI • Cost of WC Claims in Texas • Future Comparison with SORM Claims Costs

  34. Claims Operations Reorganization • Realignment of State Agencies HHSC • Three Indemnity Claims Teams HHSC, TDCJ, ALL OTHERS

  35. Combined Medical Management with Medical Only Claims Team • Medical staff and senior adjusters • Eight (8) medical only adjusters

  36. ACCIDENT INVESTIGATION/TREND ANALYSISON-LINE TRAINING Leonard Zolondek

  37. Events & Training

  38. Safety Puzzle

  39. OVERVIEW • INVESTIGATION PROCESS • OBJECTIVE • WHAT • ROOT CAUSE ANALYSIS • TREND ANALYSIS

  40. PROCESS

  41. WHAT

  42. Accident Causation Theories There are a variety of theories on accident causation that can be grouped into the following categories: • Domino Theories which view accidents in three phases: pre-contact, contact and post-contact. • Multiple Causation Theories which view causes based on a variety of factors such as man, machine and the environment. • Psychological/Behavioral Causation Theories which focus on human behavior as the major cause of accidents • Energy Related Causation Theories which view accidents as a result of energy that is out of control.

  43. ROOT CAUSE ANALYSIS • SCIENTIFIC PROBLEM SOLVING METHODS • Fault Tree Analysis • http://reliability.sandia.gov/Reliability/Fault_Tree_Analysis/fault_tree_analysis.html • Fish Bone Diagram • http://www.pathmaker.com/resources/tools/cause.asp

  44. Fishbone Analysis

  45. Lamp Won’t Work

  46. Power Bulb Lamp Won’t Work Lamp Plug/Cord

  47. Power Bulb Loose Burned Lamp out Won’t Work Plug/Cord Lamp

  48. Power Bulb Loose Burned Lamp out Won’t Work Corroded Missing Switch Broken Switch Plug/Cord Lamp

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