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The Sender/ Receiver Relationship

The Sender/ Receiver Relationship. Dr. Nivin Sharaf MD LMCC . Objectives. To be able to improve communication skills in day to day basis To be able to identify areas where misinterpretation can arise from To be able to deliver information in a professional, and efficient manner.

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The Sender/ Receiver Relationship

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  1. The Sender/ Receiver Relationship Dr. NivinSharaf MD LMCC

  2. Objectives • To be able to improve communication skills in day to day basis • To be able to identify areas where misinterpretation can arise from • To be able to deliver information in a professional, and efficient manner

  3. Seek first to Understand

  4. Then to Be Understood

  5. Communication Components Content Objective Accurate Meaningful Necessary

  6. Communication Components Cont. Emotional Impact • Can be interpreted as : Negative Or Positive Examples??????????????

  7. Build a Bridge Emotional Impact Content Don’t assume identical interpretation of the message

  8. Misinterpretation • Happens when one of the components is missing • If NOT a content-focused= Shallow, unimportant= waste of our time • Content ONLY= Arrogant, overbearing, and ego driven

  9. How to Build the Bridge? • Choice of information • Identifying whom to share the information with 3. How the information is delivered

  10. 1. Choice of information • Level • Depth • Complexity Of the content

  11. 1. Choice of information Cont. To avoid mistakes ALWAYS communicate: 1- Beginnings & Endings: Allow the receiver to have an accurate perceptions about the quality, and timelines of your work 2- Changes: Positive or negative As quickly as possible 3- Developing needs: If the need is clearly understood, it has a greater chance of being suported(Document?) 4- Priorities & Deadlines: Give others time to anticipate and plan for future impact

  12. 2-Identifying whom to share the information with • Identifying your critical communication points • Involves all people who are directly or indirectly involved in your professional activity • Better to broaden the depth of your communication network and share information as broadly and deeply as possible Consider your own response when you are left out of the loop Or find yourself saying: Nobody told me!

  13. Make your communication network as inclusive as possible and avoid becoming exclusive

  14. Pause! • Selection of Language/Vocabulary/Jargon • When people don’t understand they will not ask, they don’t want to appear stupid • They will react negatively to your self-perceived superiority

  15. 3- how the information is delivered • Words 7% Choose them carefully Accurate, and relevant • Tone of voice 38% Law pitch, well modulated , conveys confidence…etc • Non verbal communication 55% It’s not what you say It’s how you say it!

  16. Activity • I did not say he stole the money. • I didnot say he stole the money. • I did not say he stole the money. • I did not say he stole the money. • I did not say he stole the money. • I did not say he stole the money.

  17. Take home message • What you intend to say with your nonverbal language really doesn’t matter. It’s what the receiver interprets that counts • Always take time to focus not only on what you say , but how will you say it. What will the receiver see and hear?

  18. References • Effective communication skills for scientific and technical professionals, by Harry E. Chambers 2001

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