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# EnterpriseBrain

Explore the concept of Social KM and Enterprise Big Data to develop strategies for retaining knowledge and transferring it successfully within the corporation. Leverage SharePoint and other tools for better information management.

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# EnterpriseBrain

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  1. #EnterpriseBrain Social KM and Enterprise Big Data

  2. Nicolas Georgeault SharePoint Senior Architect @Negotium Montreal 20 years of experience in IT 13 with SharePoint 5 as a SharePoint MVP Co-author of Microsoft SharePoint Server 2010 et 2013 French books • Email/Yammer: ngeorgeault@negotium.com • Twitter: @Ngeorgeault • Blog: http://blog.georgeault.co / http://www.itlounge.ca

  3. Whatis social…

  4. Most principal fears for companies…

  5. …Timewasting

  6. … Inappropriate content

  7. … Security

  8. … Negativity

  9. … Mutiny

  10. This is what we were thinking about Email (only) 20 years ago…

  11. What is Social KM?

  12. Knowledge To remain competitive companies need to develop strategies to retain knowledge from older workers and transfer it successfully to other employees in the corporation. (T. Calo, 2008) The knowledge can be defined as ‘an organized body of facts, principles, procedures and information acquired over time’. (N. Blanchard and J. Thacker, 2009) “As the Baby Boomer generation prepares for retirement, many firms want to be sure that the knowledge and experience gained by the current leadership does not walk out the door when they do” (S. Glick, 2007) knowledge refers to what individuals or teams of employees know or know how to do (human and social knowledge) as well as a company’s rules, processes, tools, and routines (structured knowledge). (R. Noe, 2008)

  13. Knowledge versus Know-how • For 20 years, document is considered as THE reference Information Data Knowledge sense structuration Knowledge Information Knowledge Knowledge Knowledge Document by nature memory logic Know-how Experience understanding emotional knowledge

  14. Enterprise of things • Create a kind of Enterprise Big Data • Use Graph features brought by Social Tools # $ $ $ # • Communication

  15. Connect your systems … • Form a cloud of data from existing systems to better exploit your information. • Avoid errors during copying of data between systems. • Using SharePoint as a data bus

  16. Whatis the Graph?

  17. Social graphTM – Zuck.

  18. Social KnowledgeTM – Larry Page

  19. Corporate graph – Adam Pisoni

  20. Form origins… • 1909 - Charles Sanders Peirce in MS 514 publication • 1976 - John F. Sowa for IBM in "Conceptual Graphs for a Data Base Interface“ • More details on “Les usages et techniques de Yammer et Office 365” http://gallery.technet.microsoft.com/office/Les-usages-et-techniques-2128b80e

  21. … to the future Corp. Graph is not just about people All application and all information can be connected

  22. Just a quick exemple Customer in CRM Contact in SharePoint/Yammer Expert identified in SharePoint/Yammer Command in Dynamics Discussion in a Yammer Feed Cross-Selling Opportunity OneDrive to share documents Sales contact in CRM/SharePoint Monthly sales in PowerBI

  23. With dimensions… Expert identified in SharePoint/Yammer Customer in CRM Contact in SharePoint/Yammer Expert identified in SharePoint/Yammer Command in Dynamics Discussion in a Yammer Feed Command in Dynamics Cross-Selling Opportunity Discussion around same needs OneDrive to share documents Cross-Selling Opportunity Sales contact in CRM/SharePoint Monthly sales in PowerBI

  24. #EnterpriseBrain

  25. Start working like a Brain • A connectome is a comprehensive map of neural connections in the brain, and may be thought of as its "wiring diagram".  - Wikipedia

  26. The Four Pillars

  27. 1. Improve your Search engine • Use what you got first… No additional license cost • Create additional Search Pages to enrich the Search experience • Open Graph and Office Graph use Search engine • SharePoint Search, Yammer Search or PowerBI Search? • Connect on your applications and crawl the content • Federate Search between your applications

  28. Federated Search

  29. 2. Start Enterprise Social Network • Create a Business uses catalog to resolve concrete business situations • Even if you are using SharePoint Social Features… Jump In! Think about Community template • Integrate social in processes to increase adoption instead of Emails. Ex: Communicate with some partners • Start small but think BIG… But Start!

  30. Business uses catalog example • Corp • Manage Corporate Communication • Expertise Identification • Partners communities • Event management • Marketing • Customers communities • HR • Collaborator Emboarding • Collaborators Engagement • Training and personal development • Retail • Point of sales communities

  31. 3. Give right tool to your users • Empower your users with efficient tools • Knowledge stored in an Email is lost or unusable for the rest of the company • Ex: Use Harmon.ie third party tool to break habits and the Email silos • Think Mobile First for your tools. More than 50% of conversations will not happen at the office.

  32. Breaking habits: email VS

  33. Documents & Content Unified Communication Business Application Social and Contact Information

  34. Everywhere You Work Wherever In Outlook Web App In the Office In your Outlook On the road In a Mobile App On the run In a Mobile App

  35. From any device Android Windows Phone BlackBerry iOS

  36. 4. Provide default Dashboards • Extract data from your graph to generate Excel and PowerBI data sources. • Visio Services are already part of your product… Use it! • Some of these dashboards already exists… Just use it! • Yammer dashboards with PowerBI http://blogs.msdn.com/b/richard_dizeregas_blog/archive/2014/04/09/yammer-analytics-with-excel-and-power-bi.aspx

  37. Dashboard in PowerBI

  38. Thanks for your attention

  39. Connect on https://www.yammer.com/itpronetwork« SP for InternalCommunication » Group

  40. Start following#EnterpriseBrain@ngeorgeault

  41. Any Question?

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