Mary Lynn Manns Department of Management & Accountancy UNC Asheville manns@unca

1. Leading Change:Combining Leadership & Service Learningwith Basic Skills in General & Liberal Studies Mary Lynn Manns Department of Management & Accountancy UNC Asheville manns@unca.edu AGLS: September 2008

2. What’s in store for the next hour… • The “Changing the World” Course • An opportunity for you to use and discuss change leadership strategies

3. Mgmt 379:Changing the World Leading change is hard; just ask anyone who has tried. Yet, any person with a good idea has the potential to make that idea a reality if s/he knows effective change management strategies. This course will examine how leaders throughout history have been visionaries of ideas and made changes happen in many different situations and organizations. The goal is to equip students with the strategies they need to become successful leaders of change in their personal and professional lives.

4. The drivers for the course • The students • Service learning: • Link community service with academic course materials • The creative application of “book learning” to life and leadership • We are likely to act ourselves into new ways of thinking (rather than think ourselves into new ways of acting) • The link between “service learning” and learning to lead change

5. LSIC 379 (a.k.a. MGMT 379) • Liberal Studies Introductory Colloquium (LSIC) • Transfer Studies Colloquium • Intensive in: • Writing • Information Literacy

6. College students want to change the world… • … but they don’t know how… • … so they need: • Information… Theories/Models • Examples • The freedom to question • A chance to try (and reflect) • Tools for leading change

7. Information • Readings… include: • Szakos & Szakos, We Make Change: Community Organizers Talk About What They Do--and Why • Manns & Rising, Fearless Change: Patterns for Introducing New Ideas • Deutschman,Change or Die • Class Lecture… topics include: • Challenges in leading change • Effective leadership characteristics • Theories/Models (Rogers, Kotter, etc.) • Strategies for change leaders

8. Examples • Investigate a leader of change • Summary paper: note strategies • Interview a leader of change • Discuss problems/solutions in class • Videos

9. The freedom to question • Evaluation of change efforts • Research paper • Lively class discussions • Myers-Briggs type indicator test

10. A chance to try (and reflect) “Leading Change” Service Project • Measurable goal • Elevator speech • Written progress reports • Final presentation to class • Final paper with reflection and self-evaluation • Team work & collaboration

11. Student Project Examples • Ingles food donation • Commuter Club • Animal Compassion Network • Girl Scouts • P.E.A.L.

12. Evangelist Step by Step Time for Reflection Just Enough Piggyback In Your Space Study Group Shoulder to Cry On Ask for Help from: Innovator, Connector, Bridge-Builder, Local Sponsor, Guru On Your Side Personal Touch Fear Less Sustained Momentum Small Successes ToolsStrategies (patterns for leading change)

13. Challenges • Passion • Confidence • Change takes time • Change is not an event – it is a (long) process • Frustration with progress • Satisfaction in small successes • Complex problems in complex situations • Keeping track of all the projects

14. Students build on their ability to… • … articulate ideas • … create measurable goals and milestones • … persuade and influence • … problem solve; handle roadblocks • … understand personal leadership skills • … research and draw conclusions • … think critically, question, debate • … collaborate • … resolve conflict • … shape the future • … follow a passion

15. Questions?

16. Leading Change:Combining Leadership & Service Learningwith Basic Skills in General & Liberal Studies Mary Lynn Manns Department of Management & Accountancy UNC Asheville manns@unca.edu AGLS: September 2008