STEM/MARK (Czech Republic) & ACRC (Slovak Republic)

1. INFORMATION LITERACY IN A NUTSHELL ...market research STEM/MARK(Czech Republic) & ACRC (Slovak Republic) April 2007/ Jan Tuček, CEO / STEM/MARK / Darina Imreová, CEO / ACRC

2. Key facts / background • STEM/MARK’s original methodology combines both perspectives: theoretical and practical • First project done by STEM/MARK in 2005... The initial formulation of the question…“How many people are using computer, e-mail...?” • Is this really what we are trying to analyze in terms of effective way of usage?! …has changed to reflect the real problem:“How many people are really information literate? And as a result - are they able to use ICT in an effective and practical way?” ...information/computer literacy • ... “Information literacy in Public Administration” by ACRC, Slovak Republic, in 2006

3. Talking about literacy… • Information literacy (value of information) • Ability to define information needed, …ability to retrieve information and …ability to use information • Computer literacy (ability to process information) • Ability to work with common software applications used for information processing, …ability to work with the internet used for communication between people, retrieving and processing of information • Ability to utilize the service offered by modern information technologies Declaration Real situation I say “I can swim” STEM/MARK’s methodology My brother says “You can’t swim”

4. Typology of information literate person Model of information literacy consists of these main parts: Awareness of the IT wording Computer handling Word processor handling Spreadsheet handling Graphics handling Internet handling Capability levels: Basic Medium Upper Information/computer literacy model Information literate person must be able to reach basic level in all areas

5. Various versions of output level of information literacy • Version • 5/1 • Version • 8/2 • Version • 5/0 • Version • 8/1 • Version • 8/3 versions • This version maps the respondents who almost meet all information literacy criteria • Information literacy of respondents exceeds our defined criteria slightly, with the formula including also medium-difficulty activities (and thus offsetting possible inadequate selection of activities) • This version corresponds completely with our definition of computer literate persons (i.e. persons familiar with all basic activities) • This version identifies the respondents whose skills exceed the parameters of our definition and who can be regarded as an intermediate. • This version of the information literacy formula takes into account possible inadequate selection of activities, meeting our basic computer literacy criterion – familiarity with at least 5 activities

6. Information literacy in Czech Rep. 2005

7. Czech Large target group – wide range of related professions and higher level of incidence All ages, education, professional positions... To DO: Conduct project focused on state administration servants Slovak Public administration focused on individual ministries (63% university level of education) Minor target group in term of general incidence To DO: Conduct project focused on national population Czech and Slovak… differences

8. Project focused on state administration in SR • MODULE 2 • MODULE 1 Method Method Computer Aided Telephone Interview (CATI) • In-hall tests: • - interviewing • - testing practical skills Sample Sample 2049 respondents 100 respondents; 4 locations Target Group Target Group Quota selection of civil servants by individual ministries and territorial scope Information literate respondents; (sample support – data from the first wave) „Requirement and ability to process information“ Segmentation of the uncovered level of information literacy Main Goals Main Goals „Verification of the reached level of the information literacy“ Verify level of self-evaluation of respondents

9. Let’s face the reality – SR 2007 • Using PC or saying “I can use the computer” – 99,8 %  Declaration Real

10. 79% respondents from the Ministry of Culture of SR pronounced the highest rate of computer literacy (lowest at Ministry of Construction and Regional Development 46 %) 61% respondents stated that a shortage of time represented the greatest obstacle to increasing their level of computer literacy In regards to communication between authorities and public administration we did not identify any greater obstacles The absolute majority of clerks were positive about the introduction of modern technologies As many as 83% respondents would consider it beneficial if most of communication between citizens and civil servants was performed electronically Let’s face the reality – SR 2007

11. Let’s face the reality – SR 2007

12. THANK YOU FOR YOUR ATTENTION tucek@stemmark.cz www.stemmark.cz darina.imreova@acrc.sk www.acrc.sk www.infogram.sk