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HOSPITAL SCORECARD

HOSPITAL SCORECARD. THE HOSPITAL BALANCED SCORE CARD. STEPS IN DOING the HOSPITAL SCORE CARD. STEP 1: DETERMINE VISION & MISSION. Vision and Mission must be communicated at all level Vision & mission plays a vital role in determining the objectives

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HOSPITAL SCORECARD

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  1. HOSPITAL SCORECARD

  2. THE HOSPITAL BALANCED SCORE CARD

  3. STEPS IN DOING the HOSPITAL SCORE CARD STEP 1: DETERMINE VISION & MISSION • Vision and Mission must be communicated at all level • Vision & mission plays a vital role in determining the objectives • Gives insight to where the organization is going and the efforts made to realize this goal

  4. STEPS IN DOING the HOSPITAL SCORE CARD STEP 2: DETERMINE STRATEGIES • Strategies help in realizing the VISION and MISSION of the organization

  5. STEPS IN DOING the HOSPITAL SCORE CARD STEP 3: DETERMINE SUCCESS FACTORS AT EVERY PERSPECTIVE • Identify FACTORS important for SUCCESS “areas to excel should be determined”Four perspectives: financial, internal business, customer perspective, innovation and learning

  6. STEPS IN DOING the HOSPITAL SCORE CARD STEP 4: MEASURING THE PERSPECTIVES “You cannot improve what you cannot measure” • Determine the right OBJECTIVES to achieve in every PERSPECTIVE • Use the RIGHT tool to measure them

  7. STEPS IN DOING the HOSPITAL SCORE CARD STEP 5: SETTING TARGETS and ACTION PLANS • Once measuring criteria is developed, ACTION PLAN has to be INITIATED at all levels.

  8. WVMC Balance score card SCORING….. Comparative score / quarter 10

  9. FINANCIAL PERSPECTIVE score/35 = 25%

  10. CUSTOMERPERSPECTIVE Score / 35 = 25 %

  11. Medical Center Scorecard

  12. MEDICAL CENTER SCORECARD INTERNAL BUSINESS PERSPECTIVE 25% Review additional indicators from HOMIS/DOH Reports Review individual hospital data and compare with NCHFD values/ classification EAMC

  13. MEDICAL CENTER SCORECARD FINANCIAL PERSPECTIVE 25% Revenue Enhancement to be subcategorized with “Cash Collection”/ Income and which should reflect the following: PHIC Hospital Services/ Operations NGAs (PDAF) NGOs Affiliation Drugs & Medicines Quantified Free Service Data to Reflect Income used for cross subsidy to indigents Medical Social Service Indicators Budget Allocation/ Utilization Accounts Payable/ Receivables

  14. MEDICAL CENTER SCORECARD INNOVATION & TRAINING PERSPECTIVE 25% Passing Rate of Resident Trainees & other Affiliates Networking Activities – GOs, NGOs Religious/ Civil Society Staff Development to be combined with Continuing Education for Supervisors- Human Resource Plan at all levels Compliance with Issuance & Guidelines of HHRDS/DOH/CHED/Professional Societies

  15. MEDICAL CENTER SCORECARD CUSTOMER PERSPECTIVE 25% Must include other stakeholders such as: personnel donors affiliates regulatory agencies accreditation agencies suppliers etc. Patient Information/Assistance & Response response time personnel performance hospital Facilities/equipment Safety Issues

  16. REGIONAL HOSPITAL SCORECARD SERVICE DELIVERY 25 % Patient Satisfaction Survey ER/OPD Response Time Public Information Desk Hospital Statistics/ Indicators

  17. REGIONAL HOSPITAL SCORECARD FINANCING 25 % Budget Allocation PHIC Non-Philhealth Revolving Funds Other Income Donations Income Utilized to Direct Patient Care Affiliation Fee Income Utilization NGAS Implementation

  18. REGIONAL HOSPITAL SCORECARD REGULATIONS 25% Land Title Insurances Compliance to Licensing Accreditation to PHIC ( Fire, Waste Management) Price Monitoring CQI

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