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1199SEIU – CCLC Quality Care Community

1199SEIU – CCLC Quality Care Community. “Together We Can!”. WHO WE ARE . 1199SEIU Representation in New York State Nursing Homes. 657 Nursing Homes in NY State (322 in NYC; 335 Upstate NY). 1199SEIU represents over 250 nursing homes and over 50,000 Nursing Home workers.

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1199SEIU – CCLC Quality Care Community

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  1. 1199SEIU – CCLCQuality Care Community “Together We Can!”

  2. WHO WE ARE

  3. 1199SEIU Representation in New York State Nursing Homes 657 Nursing Homes in NY State (322 in NYC; 335 Upstate NY) 1199SEIU represents over 250 nursing homes and over 50,000 Nursing Home workers

  4. Recognizing Mutual Interests • Positive work environment • Stable & skilled workforce • Quality care • Cost effective care Patients & Families Union Management

  5. Quality Care Community • Established in 2002 CBA – Union and Management (CCLC) agree to address industry challenges (staffing; quality of care) • 40 NYC area nursing homes committed to working toward person-centered care

  6. Quality Care Committee MISSION To bring together leaders of labor and management to work collaboratively to improve care and work life in nursing facilities and serve as a model to others interested in replicating similar labor-management partnerships.

  7. QCC Model • QCC Principles: • Commitment • Leadership Team • Community • Partnership • Process Improvement • Alliances Conferences Workplace Training Facility-Based Consulting

  8. City-Wide Conferences • Over 500+ participants • Establish a sense of urgency& energy • Build common language & renewed commitment • Emphasis on learning & sharing

  9. Learning Together…

  10. Putting Residents First…

  11. QCC Accomplishments • 10 large conferences • Workforce Field Guide • Leadership/Sustainability training • Training Curriculum in Gerontology, Palliative Care and Customer Service; Pain Management • Participate and co-sponsor state and national initiatives (Pioneer Network, IPRO Culture Change Coalition) • Commonwealth Fund – Case Study project • CBA Opener – Addressing Workforce Issues

  12. Visioning Together…

  13. Demonstrating Impact - Clinical Additionally, since QCC’s inception, participating nursing homes have consistently produced lower state and national averages in 6 key quality measures: • % of residents: • Who spend most of their time in bed • Who have a catheter inserted and left in • With a urinary track infection • Who are Physically restrained • Who are short stay with delirium • Who are short-stay with moderate to severe pain

  14. Building Together…

  15. Demonstrating Impact - Residents & Families Through the QCC’s training effort, several training projects have been initiated in efforts to increase focus on resident and family satisfaction. Initial work has found: Residents Families • Increased satisfaction with changes in dining, bathing, and activities • Improved care due to staff changes in communication and attitude • Improved sense of “individualized” care & ability to make more choices in their daily lives • Appreciated new orientation guides • Felt more welcome and included in facilities’ activities • Experienced an improved sense of personalized care, especially in “end of life” care

  16. Working Together…

  17. Our Motto… Together We Can… Together We Will… Together We Must…

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