Performance Management Reporting: Quarter 1

1. Performance Management Reporting: Quarter 1 Guide to reporting Overall performance for Q1 Key Service Priorities 2008/09 Other performance indicators Next steps

2. Guide to Reporting = Work is on target to achieve the objectives as specified. = Warning that the achievement of the target in the way specified in the plan may not be possible or the outturn is <10% from the target. Although no decision is required at this stage to amend the action, an explanation is required. = Target is no longer achievable in the way specified or the outturn is >10% from the target. This requires a decision about remedial action.

3. Overall Performance for Q1

4. KSPs 2008/09: S&R Committee

5. S&R Committee (cont’d) 8 Actions at 12 at and one at • Promoting Sustainability and Tackling Issues of Climate Change • To Minimise the environmental impact of the Council’s own activities • Meter surveys undertaken and new meter operators appointed. • Smart Meters (23) installation date agreed for first week September • Investigate case for central building management system to better control consumption • Preliminary cost obtained, evaluation in progress for consideration and possible future modifications • Investigate the case for and potential funding for, the creation of a climate change fund • Opportunities being investigated but there is no progress to report to date • Providing Value for Money • To agree and implement the first stage of service budget reviews and to achieve a reduction of £250,000 against the budget forecast for 2009/10 by Feb 2009 • Specification agreed for review of Fees and Charges. Benchmarking underway and service workshops to be held early Oct • Discussions with property advisers however, no service has been commissioned to date

6. S&R Committee (cont’d) • Focusing on our Customers • To develop customer focus training programme standards • Training tender spec has been written. Three quotes are being sought to undertake the training. Completion expected by end of Sep 2008 • Reception survey • Results to be analysed by the Consultation and Communication Team • Valuing Diversity and Equality • Attend and carry out briefings with DMT’s to identify key policy documents to be impact assessed • Attend one DMT which prompted a rethink of the arrangements. Decision taken to postpone meetings pending production of draft documents to be used for consultation. • Identify and capture all relevant policies, strategies and good practice within the organisation using the data captured form developed • Delayed until next quarter due to change in the arrangements for consultation and production of documents. Draft documents now produced.

7. S&R Committee (cont’d) • Consult with Managers to prioritise policies/strategies for impact assessment • Consultation to begin after the holiday period in September • Publish report in accordance with legislation • Timetable available but has slipped to the Q2 due to changes in the process One action at: • Customer Service Strategy reviewed and necessary actions taken • This has not been fully reviewed yet. Full review and revised action plan expected to be completed by the end of quarter two.

8. Key Service Priorities: Environment Committee Green 50%

9. Environment Committee (cont’d) There are 7 Actions at 5 at and 2 Actions at • Tackling Anti-social Behaviour • Report to committee on the neighbourhood panels/links – councillor pilot • Discussed with new Crime & Disorder Committee. Report on roll out of pilot to go to Env. Comm in Oct. • Enhancing the Visual Appearance of the Local Environment • Joint up working protocol agreed with SCC • Discussion with SCC in progress. • Complete survey of flats to determine capacity of recycling bays • Physical flats site surveys completed. Survey results to be added to database by Aug 2008. • Car Parking • Sell 45 permits at Wilkinsons’ car park and 100 at Hook Road • Awaiting handover of car park by developer. • Issue new residents permits in Community Protection Zones (CPZs) • In discussion with SCC.

10. Environment Committee (cont’d) Actions at: • Complete installation of new pay and display machines in Epsom • Deferred • Completion installation of new signs in Epsom • Awaiting new pay and display machines.

11. Key Service Priorities: Leisure Committee

12. Leisure Committee (cont’d) There are 7 Actions at 3 at no actions at • Enhancing Services for Young People • Instigate a new Tennis for Free programme • Funding has been identified and discussions have taken place with Tennis for Free and the Ebbisham Tennis Club to launch a new project. • Venues • Complete review of first year of operation of Catering Contractor(by May) • While the formal review of the first year of operation has yet to be completed, monthly meetings have been held and service improvements are identified and implemented. • Formal press launch of completed works • Re-launch took place 25 July 2008.

13. Key Service Priorities: Social Committee

14. Social Committee (cont’d) There are 5 actions at 2 at and one at • Affordable Housing • To complete 20 affordable homes • 15 completed. • To complete the grant aided improvement or adaptation of 15 homes • Due to financial constraints commencement of works had to be deferred, as a result there were fewer than profiled completions; this is expected to rise over the coming quarters. • To start construction of 50 affordable homes • No affordable starts on site for quarter one. The housing market may force reconsideration of this target.

15. Next Steps • It is recommended that Financial Policy Panel refers areas of concern to the relevant policy committees, where managers will report on the latest situation and make proposals for action / remediation. • Particular attention needs to be given to those areas at ‘Red’ as remedial action needs to be taken to get these back on track. • Broad areas for 4 year Service Plans and Key Service Priorities for 2008/09 have been agreed in October/November’s committee cycle; and the SMART targets will be agreed in January’s committee cycle.