Quality Improvement Techniques to Improve Care Coordination

1. Quality Improvement Techniques to Improve Care Coordination June 19, 2012 This webcast will begin at 12:00pm Eastern. Please hold until Larry Hinkle starts the conference. The audio portion of this event will be broadcast through your computer speakers. You may also access it by dialing 800 619 2731 This event is sponsored by The Commonwealth Fund

2. Assuring Better Child Health and Development (ABCD) • To strengthen states’ capacity to deliver care that supports young children’s healthy development • Oriented toward preventive care and early identification • Policy and systems improvement at the state level • Quality improvement at the primary care practice level • Supported by The Commonwealth Fund

3. ABCD states WA ME ND MT OR VT ID MN NH MA WI NY SD MI WY RI CT PA IA NJ NE NV OH UT IN DE IL MD CO CA WV VA DC KS MO KY NC TN AZ OK SC AR NM GA AL MS TX LA AK FL PR HI

4. ABCD III: Why linkages and care coordination? • Effective developmental interventions generally involve more than one provider or system of care • Various types of providers offer developmental screening and need to make appropriate referrals • Young children often fall through the cracks

5. ABCD III levels of intervention • Primary care practices (e.g. care coordination protocols) • Community linkages (e.g. common referral and feedback forms) • State systems (e.g. data system linkages)

6. ABCD III strategies • Developing consistent instruments, tools and processes • Using provider incentives • Implementing continuous improvement strategies • Linking data systems • Improving systems • Building consensus and/or shared visions to promote spread and ensure sustainability

7. Today’s Agenda Welcome and Introductions Jill Rosenthal, Program Director, National Academy for State Health Policy (NASHP) Quality Improvement Projects and the Value of State Participation Susan Castellano, Acting Director, Performance Measurement and Quality Improvement Division, Minnesota Department of Human Services Incentivizing and Facilitating Quality Improvement Projects to Improve Care Coordination in Illinois Juanona Brewster, Director, Early Childhood Development; Illinois Chapter, American Academy of Pediatrics Quality Improvement in a Medicaid Managed Care Environment: Oregon’s Performance Improvement Project Charles Gallia, Senior Policy Advisor, Division of Medical Assistance Programs, Oregon Department of Human Services Q&A 7