1 / 6

GROUP C Sijia C. Hamphry K. Jason N. Alexandru S. Candice S.

GROUP C Sijia C. Hamphry K. Jason N. Alexandru S. Candice S. 1. How could the planning process be followed to create a plan for continuous improvements to Lands’ End online customer service?.

halona
Download Presentation

GROUP C Sijia C. Hamphry K. Jason N. Alexandru S. Candice S.

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. GROUP C Sijia C. Hamphry K. Jason N. Alexandru S. Candice S.

  2. 1. How could the planning process be followed to create a plan for continuous improvements to Lands’ End online customer service?

  3. 2. If you were hired by Lands’ End to help benchmark its customer service performance, which three companies would you choose and why?

  4. 3. How could MBO at Lands’ End build a clear hierarchy of objectives, improve goal alignment, and help with implementing plans within the customer services area?

  5. 4. Of Lands’ End and L.L. Bean, does one firm or the other have any special advantage in respect to planning for future success? Why or why not?

  6. REFERENCES • http://www.landsend.com/ • http://www.llbean.com/?qs=3032997_pmd_googleca • http://staffingsrvs.com/wpcontent/uploads/2011/06/csr2.jpg • http://www.kurzweilai.net/images/ForbesLogo_registered.jpg • http://edibleapple.com/wpcontent/uploads/2009/04/silver-apple-logo.png • http://blogs.sitepoint.com/wpcontent/uploads/2010/10/gap_logo.jpg

More Related