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Supplier Engagement: Collaboration in Bristol

Supplier Engagement: Collaboration in Bristol. Dick Willis CNR Ltd 01275 394727 dwillis@cnr.co.uk. Background. Compliance with Government’s target to trade online by 2005 Targets for prompt payment Improved procurement practice, (in 2002/3 they spent £324M over 19,000 suppliers)

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Supplier Engagement: Collaboration in Bristol

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  1. Supplier Engagement: Collaboration in Bristol

  2. Dick Willis CNR Ltd 01275 394727 dwillis@cnr.co.uk

  3. Background • Compliance with Government’s target to trade online by 2005 • Targets for prompt payment • Improved procurement practice, (in 2002/3 they spent £324M over 19,000 suppliers) • The opportunity to provide Bristol businesses with wider trading opportunities • The opportunity to achieve ‘joined up’ public sector trading through partnership activities with other organisations. • H.E., F.E., Health Sector, Police, other Authorities

  4. Background • Existing LSC – Business Link skills project • S.West pilot between learndirect and UK online for business • Need to achieve market penetration • E-Procurement will affect 800,000 SMEs • Recognition of common agendas with Bristol City Council

  5. Who’s involved?

  6. eBusiness Club & other advisory services Further training [LearnDirect] ‘Agents of Change’ student placements e C a p a b I l I t y M a r k Basic IT skills training [BLW Training Suppliers] 1:1 ‘holistic’ diagnostic [Business Link West] Awareness road show [Ufi] Invitation from the Public Sector body Original model

  7. Set up • Supplier analysis (19,000 suppliers) • Initial awareness event (May) 90% of attendees wanted to participate. • Kick Start team established • IT@Work funding and staff secured • Processes agreed and marketing collatoral produced.

  8. Current process 1 • Kick Start team coordinate. • KS team invite SMEs to awareness event hosted by learndirect • Key information collected (issues/concerns/ interest) • Data protection authority gained for partnership sharing (via an extranet)

  9. Current process 2 • Some companies fast-tracked to @UK plc • @UK plc visit with member of KS team • Other companies visited by Business Link for diagnostic • Action plan with referral for action: • @UK plc • Task oriented ICT training • learndirect • IT surgery for problem solving • Student placement

  10. Sign-up and trading Visit by @Ukplc and Kick Start team IT clinic Task oriented training learndirect Placement Diagnostic visit Interested but incapable Event Interested and capable Invitation to attend event Kick Start Team prioritise Supplier analysis

  11. Outcomes and lessons • Invitation must come from Council • Targeted phone calls [from KS team] are more successful than letters • What’s in it for them..? Clear messages • Collect information once only • KS team and @UK plc visit together • 100% sign-up from those visited • The next problem is getting buyers to use the system!

  12. Dick Willis CNR Ltd 01275 394727 dwillis@cnr.co.uk

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