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Academic Support voor Microsoft omgeving

Academic Support voor Microsoft omgeving. Fred Richter Harold Kerckhoffs. Reduce IT Costs. Aligning IT and the Business. Increase business agility. Prioritize IT Investments. Measure and communicate IT Value. Improve Operations. Security. Uitdagingen IT Management.

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Academic Support voor Microsoft omgeving

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  1. Academic Support voor Microsoft omgeving Fred Richter Harold Kerckhoffs

  2. Reduce IT Costs Aligning IT and the Business Increase business agility Prioritize IT Investments Measure and communicate IT Value Improve Operations Security Uitdagingen IT Management

  3. Support op de complete product portfolio! OPERATING SYSTEMS SECURITY IT OPERATIONS BUSINESS PLATFORM COLLABORATION APPLICATION PLATFORM V2

  4. Wat is Operationeel (premier) support? Directeondersteuning Probleemoplossing: 7 dagen 24 uur support 1 uurresponstijdbij business critical situatie Telefonische en Onsite support Premier online database toegang Praktijk training/ workshops Pro-actieve security informatie • Technical account manager • Relatie en ingangnaar Microsoft “Best Practices” • Rapportage en pro-actieveinformatievoorziening • Pro actieve support: • Healtchecks • Quick Design advies • Workshops • Expertise Kennisoverdracht:

  5. WaaromOperationeel Support! • Besparing op beheer • Reducerenrisico’s • Toegang “Best Practices” • Gunstigecondities via Surf en SLB • Extra diensten • Vaste Technical Account Manager Academic klanten • Gezamelijke workshops waardoorgeprofiteerdwordt van het schaalvoordeel

  6. Waarom Project Support • Cruciale project risico’s • Oplossingsrichtingen • Ontwerpbeslissingen • Beslissingen bij ‘Non functionalrequirements: • Beveiliging • Performance • Schaalbaarheid • Beheersbaarheid

  7. Wat is Project Support • Lead Architect als uw gesprekspartner • Inzet van ‘Subject Matter Experts’ • Quality Assurance bij de uitrol van Projecten • Inzet van Microsoft ‘best practices en guidance’ • Inzet van gespecialiseerde diensten (masterclasses, architectuur workshops en design reviews) • Relatie met de Microsoft produktgoepen in Redmond (USA)

  8. Opties voor project Support • Niveau van dienstverlening Light Klankboard sessies • Standard • Duurzaam en planmatig Project Support op basis van deliverables • Gespecialiseerde diensten • Masterclasses ( 2 óf 3 dagen) • Architectuur workshops • Design Reviews

  9. Deelnemen Academic Support! • Inschrijven via Surfdiensten of SLB diensten • Vooradvies of vragen contact opnemen met Harold Kerckhoffs of Fred Richter

  10. Bedankt

  11. Tarieven

  12. Tarieven Project Support

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