Affinity Plus- Make A Change for the Better

1. Affinity Plus- Make A Change for the Better

2. Affinity Plus- Make A Change for the Better "Discovery consists of seeing what everybody has seen and thinking what nobody has thought." — Albert von Szent-Gyorgyi

3. Why innovation? • The innovation= trust equation • Most trusted companies in the world • Most innovative companies • Who innovates? • Who is good at innovation? Affinity Plus- Make A Change for the Better

4. Affinity Plus- Make A Change for the Better Our Beliefs Creativity Ownership Leadership Employees are capable of much more than we give them credit for Pre 2011

5. Affinity Plus-Make A Change for the Better The Idea Killers “Someone else is already working on that” “We tried that before and it didn’t work” “It’s not possible” It fizzles History’s idea killers

6. Affinity Plus-Make A Change for the Better Make a Change for the Better- 2011 Every employee is required to make changes for the better on behalf of our members Employees develop a recommendation, bring it to a small group to sharpen, and stay involved until roll out and in measuring success Cross-functional groups Leader’s role is to facilitate discussion, to draw out stronger decision making by the employee, and to connect the dots in the project Deadlines are far less important than progress Less structure is best

7. Affinity Plus-Make A Change for the Better Results Currently 400 ideas in process 40 ideas executed successfully 1. Mary and the “mail slicer” 2. Dana and decentralized Mortgage Servicing 3. Patty and the new branch

8. Affinity Plus-Make A Change for the Better Employees Engagement surveys “My opinions seem to matter” “I have the opportunity to grow and learn” Confidence Advancement Changemaker Awards Performance reviews Patty’s e-mail Our members have asked…We have listened! After many months of pursuing a branch in Anoka County, we have found the perfect fit for our members. Affinity Plus will have a new home in Coon Rapids, located in Riverdale Crossings, opening Spring of 2012! It will make it even easier for existing and new members to bring more of their business to Affinity Plus and fully experience the benefits of having one of our locations in their community.  Affinity Plus has so much to offer beyond the convenience of a branch in their neighborhood. We offer a source of strength and trust in communities that no other financial institution or organization does.  Our members are proud to be a part of something bigger and I know their pride will shine when they drive up to our purple awnings at the new Coon Rapids branch! Look for more information to follow in early 2012!

9. Affinity Plus-Make A Change for the Better Financial Results Other results Cooperative spirit/ Decision-making closest to the member Reputation for Innovation Vendor Management software

10. What our members are saying: “Thank you so much for expanding the charities that we can donate our [rewards] points to! I am a huge supporter of Second Harvest and it’s so great to work with a credit union that supports what I support!” – Karissa, 5 year member “Finally! I can read my receipt!”- Ryan, 8 year member “It’s really nice that you guys put your pictures by your names [in e-mail]. I have worked with Emily for a year over the phone and now I can put a face to a name.”- Susan, 25 year member Affinity Plus- Make A Change for the Better

11. Challenges Leadership Resources The busy factor The unknown Affinity Plus- Make A Change for the Better

12. Practical Exercise- Rebecca and the yoga Affinity Plus- Make A Change for the Better

13. This program will work for you if: • You are willing to sacrifice some structure • You are ok releasing control • You have strong managers who understand the organization’s vision • You are dedicated to seeing your employees rise • The program is not for you if: • Your organization has a lot of beauracracy • There are too many controls in place • You have the wrong people on the wrong seats on the bus Affinity Plus- Make A Change for the Better