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City Administration of Barcelona: evolution of number of employees 1979-2002

City Administration of Barcelona: evolution of number of employees 1979-2002. Source: Barcelona City Council. Evolution of the City Administration of Barcelona’s Net Investment 1986-2002. Source: Barcelona City Council (constant euros 2002). E-Governance in local government: Analytical Model.

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City Administration of Barcelona: evolution of number of employees 1979-2002

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  1. City Administration of Barcelona: evolution of number of employees 1979-2002 Source:Barcelona City Council

  2. Evolution of the City Administration of Barcelona’s Net Investment 1986-2002 Source:Barcelona City Council (constant euros 2002)

  3. E-Governance in local government: Analytical Model Political Context PROCESSES OF PUBLIC ADMINISTRATION Other Public Administrations ACCOUNTABILITY PERFORMANCE Private Business Sector SERVICE DELIVERY INNOVATION Civil Society Organizations COMPONENTS OF EACH ONE OF THE PROCESSES • Organizational Resources • Technological Resources • Human Resources Electronic Networking, Organizational Networking, Functional Relationship Exogenous factor Dynamics of processes depends on... • Actors’ Strategic Relationships • Technology design • Administrative Structure

  4. 12.131.074 6.984.326 City Administration of Barcelona: Evolution of means of information andservices 4.299.705 4.074.871 PTA 3.759.996 3.358.069 3.373.339 010 – num. of calls 2.667.385 3.347.199 1.592.110 1.221.854 OAC – Procedures 1.062.641 1.804.548 1.386.839 1.469.022 1.621.682 949.000 BCN.ES – Visits 292.000 1997 1998 1999 2000 2001 2002 Source: Barcelona Informació

  5. City Administration of Barcelona: Evolution of online procedures, 2001-2003 Source: Barcelona Informació

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