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To learn about Dell’s Quality Practices including…

To learn about Dell’s Quality Practices including…. Customer centric programs are shaping our products, offerings and awareness. Committed to providing Quality improvement performance, gen-on-gen. We want to hear from YOU regarding your Dell experience. Customer.

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To learn about Dell’s Quality Practices including…

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  1. To learn about Dell’s Quality Practices including… • Customer centric programs are shaping our products, offerings and awareness. • Committed to providing Quality improvement performance, gen-on-gen. • We want to hear from YOU regarding your Dell experience. Customer • Reliability & Validation rigor drive robust designs prior to launch. • Dell specifications are commonly tighter than standard industry specs. • Reliability Testing is continuous throughout the product life cycle. DFx • Supply Chain fully managed by Dell Global Quality teams. • Dell’s unique process control methodologies employed with all MFG partners. • End-2-End “real time” Quality data. Manufacture • Dell’s “direct model” enables quick & accurate Quality feedback. • Dell’s unique analytics scan thousands of SPC trends to provide Quality triggers. • Dell Enterprise product quality committed to providing best-in-class results. Product Quality Please contact: Peter_Fernandes@dell.com or Albert_Rocha@dell.com WE LOOK FORWARD TO HEARING FROM YOU!

  2. Enterprise Customer Loyalty – Voice of the Customer • Enterprise Executive All Hands • Executive Briefing Center • Enterprise Technical Advisory Board • Customer Onsite Inspection (COSIP) CustomerEngagements • Enterprise Systems Test • Dell Solution Center • Global Command Center • Social Media Listening Center Tours • Dell Tech Center blogs • Enterprise Efficiency blogs • Select 30 Online Forum (Private, unlisted) • In-depth focus group forums Social Media • Net Promoter Score • Product Satisfaction • Callbacks Surveys Please contact: Peter_Fernandes@dell.com and/ or Albert_Rocha@dell.com WE LOOK FORWARD TO HEARING FROM YOU!

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