1 / 20

Decision Criteria for VoIP

Decision Criteria for VoIP. Christine Moe Common Solutions Group January 5, 2005. Remember when phones were simple?. Dials were added and styles changed, but they were still black…. Then came push buttons and color…. Every generation learned to use them at an early age….

hanne
Download Presentation

Decision Criteria for VoIP

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Decision Criteria for VoIP Christine Moe Common Solutions Group January 5, 2005

  2. Remember when phones were simple?

  3. Dials were added and styles changed, but they were still black…

  4. Then came push buttons and color…

  5. Every generation learned to use them at an early age…

  6. Then things started to get complex It’s just a phone! How hard can it be?

  7. Decision Criteria for VoIP • Motivation • How much risk is appropriate • When reality strikes • Choosing your VoIP system • Total cost of ownership

  8. Motivation • Strategic vs tactical decision • Size and shape of campuses • State of current infrastructure • Role of emerging technologies

  9. Risk • Human element • Service expectation • Public safety • Due diligence

  10. Reality Strikes • Vendors set overly ambitious expectations for new technology

  11. Gartner Hype Curve Applies to VoIP Estimate of where Stanford is today

  12. More Reality • Universities as a vertical market • Do it or do it right • Staffing • Service expectations • Campus readiness • Not-so-hidden costs

  13. The GoodClosets… Capable of servicing the growth, security, & networking issues at Stanford for the next 7 years Good lighting and A/C Backboard space for growth Rack space for growth Proper grounding Power protection

  14. More Good Closets… Capable of servicing the growth, security, & networking issues at Stanford for the next 7 years

  15. The Bad… Not capable of servicing the growth, security, & networking issues at Stanford for the next 7 years Difficult to work with, open to environment No backboard space for growth Little rack space for growth No grounding No power protection

  16. The Truly Ugly! Closets that can not expand and will not support new technologies

  17. Choosing Your VoIP System? • Buy, lease, or outsource • Reliability/Scalability • Features/Function • Industry standards • Regulatory issues • Integration with other systems

  18. Total Cost of Ownership • On premises PBX or Centrex? • Where do you converge services? • Beyond the “call server” purchase • Service expectations • Reuse/Refresh • Ongoing support • Cost of NOT deciding

  19. Summary • Timing consideration for VoIP installations will most probably be when, not if • Nothing takes the place of due diligence • Many types of coin • Many, many solutions • Don’t drink the marketing Kool-Aid

  20. Thank you! Christine Moe cmoe@stanford.edu 650.723.4922

More Related