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What type of world are you preparing our children for?. Martin Thomas @crowdsurfing. A perspective from the world of business A world of less & more. A world of ‘less’. Less time Less certainty Less deference Less formality. Less Time.
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What type of world are you preparing our children for? Martin Thomas @crowdsurfing
A perspective from the world of businessA world of less & more
A world of ‘less’ Less time Less certainty Less deference Less formality
Less Time “The trouble with McDonald’s is it’s too bloody slow” Instant access, instant response, instant gratification “living life through shortcuts” MTV
Less certainty “Events, threats and opportunities aren’t just coming at us faster or with less predictability; they are converging and influencing each other to create entirely unique situations.’ Samuel J. Palmisano, chairman, president and CEO, IBM
Less deference “Authority has to battle for legitimacy every day; it can have no expectation of canned applause … The truth as affirmed and broadcast by any institution is intrinsically, contestable. For every fact there is an anti-fact” Jim Murphy, Future Foundation
“To thrive in the world of social media, leaders need to acquire a mind-set of openness and imperfection and they must have the courage to appear raw and unpolished” Six Social Media Skills Every Leader Needs: Roland Deiser and Sylvain Newton,McKinsey Quarterly, Feb 13 9
A world of ‘more’ More connected More open More disruptive More subversive More collaborative More freedom?
More open … by force “Companies are learning that they can’t count on information about executive pay, finances, employee relations or environmental behaviour remaining private for long. Thanks to social media everyone with an opinion can be heard” PWC CEO Study, Feb 2013
Embracing ‘Radical openness’ “the more you give away the more you get back” Bruno Giussani, TED European director
No closed doors “faith in big businesses is lower than it’s ever been – because people have stopped trusting what’s going on behind closed doors. So, from today, there is no ‘behind the scenes’ at Asda. Our aim is to be a truly open, accessible and transparent business so that we can rebuild trust, and drive customer loyalty.” Andy Bond, (former) CEO
From litigation to ‘civil dialogue’ “the one thing we’ve changed in recent years is we have been a lot more open about engaging in dialogue with people so long as they aim to be constructive” Steve Easterbrook, UK CEO, McDonalds
“mutualisation” = “getting readers to care about, inform and enhance our coverage”Meg Pickard
Economic altruism “people like to create & wish to share. A surprising amount of useful, creative or expressive activity is generated without any financial incentive at all”
More freedom? Costly failure of compliance ‘Tyranny of numbers” David Boyle
A generation demands Flexible working 85% of Gen Y want to spend 30-70% of time working from home Other priorities Work/Life balance Personal development Exciting job Motivational management … not afraid to ask for them & walk away * TalentSmoothie: Generation Y: What they want from work (2008)
Business responds • Emphasis on freedom & trust • Encouragement of creativity & individual responsibility “We’re giving people the latitude to go off & do their own thing. We trust them to do their regular jobs & to experiment, innovate & have fun” Microsoft Snr Mgr, quoted in Business Strategy Review
A winning mindset Comfortable with complexity Learning to let go Improvisers Learning through failure
Comfortable with complexity “The world is non-linear, so the ability to cut through complexity relies on processing a large amount of information quickly and extracting nuggets to make quick decisions. Building advantage will be an outcome of dealing with complexity better than our competitors.” Julian Segal, managing director and CEO, Caltex Australia Limited,
“Wanted. A president with a complex mind”Robert Kegan, USA Today, 2008
“Businesses ‘are operating in what is very much a “let go” world” P&G former chairman and CEO, A. G. Lafley
Celebrating failure “Remember, we celebrate our failures. This is a company where it’s absolutely OK to try something that’s very hard, have it not be successful, and take the learning from that” Eric Schmidt
Thank you Martin Thomas @crowdsurfing