WORKS Research Questions Organisational case studies

1. WORKS Research QuestionsOrganisational case studies • Restructuring of value chains = decomposition and recomposition of jobs, workplaces, companies and sectors • Impacts on the quality of work: • Direct effects on employment conditions • Indirect effects on employment conditions • Effects on work organisation

2. Organisational case studies • Direct effects on employment conditions • differences between workplaces, companies, sectors and countries: regulation of pay, working hours, employment protection etc • e.g. outsourcing: sector collective agreements, company agreements; career options; access to training

3. Austrian call centres ‚Free employees‘ in inhouse and external call centres

4. Wages in call centres • Average hourly wage (gross) of typical employee: • Inhouse CC: 12 € • External CC: 10 € • Average hourly wage (gross) of employees in fixed-term contracts: • Inhouse CC: 11 € • Externe CC: 5 €

5. Performance appraisal and wages Proportion of performance related pay components

6. Organisational case studies • 2. Indirect effects on employment conditions • differentials and options for restructuring impact on bargaining power of actors; ‚concession bargaining‘ • Example: ‚Employment pacts‘ in German automobile industry  consequences for suppliers

7. Organisational case studies • 3. Effects on work organisation • demands for flexibility and time pressures • job descriptions, division of labour • role of customers in management control • geographically distributed work • etc

8. Organisational case studies • Analytical dimensions • Legal / organisational • Spatial • Functional • Temporal • Social

9. Organisational case studies • Legal / organisational dimension • structures of business functions, companies and value chains • differences in labour regulation along the value chain • processes of decomposition and recomposition of workplaces, companies and sectors

10. Organisational case studies • 2. Spatial dimension • spatial fragmentation and concentration of value chains • dynamics of spatial restructuring, relocation of work

11. Organisational case studies • 3. Functional dimension • distribution of functions and tasks, workflow, skill needs; specialisation of units; co-operation • changes in the function of units, changes in skill needs, in workflow; processes of change

12. Organisational case studies • 4. Temporal dimension • time structure of functions, role of time in workflow • dynamics of restructuring, flexibility, changes in working hours

13. Organisational case studies • 5. Social dimension • power relations within value chains • employment relations, differences between companies, sectors, countries • actors in restructuring processes, negotiations, transfer of workers, changes in terms and conditions of employment, role of regulation

14. Quantitative and qualitative pillar • Decomposition and recomposition of companies and sectors • Differentials between companies, sectors and countries as drivers of restructuring • Differentials between companies, sectors and countries as outcome of restructuring