Boosting IT agility & business performance for cloud-based Oracle environments

1. Boosting IT agility & business performance for cloud-based Oracle environments

2. IBM Oracle – shared commitment to client value

3. IBM Provides Full Spectrum of Oracle services Business strategy IBM Global Business Services (GBS) Business process transformation One IBM Application development, migrationand integration Oracle functional application support GBS Application Management Services (AMS) Minor enhancements and customizations Oracle technical application level 2/3 support Oracle technical database management Physical infrastructure and network management IBM Global Technology Services (GTS) Servers, storage maintenance Migration services Level 1 Help Desk

4. IBM SmartCloud Application Services evolution 2012/Current • IBM introduces SmartCloud for Oracle Applications in August 2013 • IBM introduces SmartCloud for SAP Applications in July 2012 • Global deployments of the IBM SmartCloud continues • Infrastructure provisioning automation • Self service portal and Image Management • DB, middleware & application provisioning automation 2010/2011 • IBM introduces new cloud offerings engineered globally – SCE & SCE+ • New Intel & Power Systems technologies introduced • IBM wins a number of awards & recognition from SAP • Hosting, Cloud, Migration, Technology Certifications 2009 • IBM hosts applications on virtual infrastructure with bursting capabilities • AIX, Windows & Linux platforms supported • High Availability & Disaster Recovery Options • 99.9% SLA for application availability 2005 • IBM acquires Corio, founded in 1998 to form Applications on Demand Services • Hosted managed application services for SAP, Oracle, PeopleSoft, JDE, Siebel , PTC Windchill & Lotus Notes • Supported on physical platforms with a Global Delivery Model

5. Business & technical challenges include: • High total cost of ownership (TCO) due to complexity of traditional environments • Proliferation of new business applications increasing environment complexity • Limited in-house expertise in emerging Oracle applications • Increased time to market due to infrastructure and skilled resource constraints • Extended service delivery times for recurring ad-hoc operations • Underutilization of test/development physical assets • Lack or minimal reporting on IT services quality and service-level agreements • Application availability • Responsiveness to service requests As business applications grow, so does the complexity of the environment

7. SC4Oracle Scope of Services • App administration and availability • Application db administration • System performance tuning • Job scheduling ApplicationsAdministration • 24x7 service desk • Monitoring and SLA reporting • Service request management Database Management Operations Services • System and OS maintenance • System and OS changes • Capacity management Systems Administration SmartCloud for Oracle Applications SC4Oracle Data Availability Services • Storage administration • Hardware availability and fail over • Backup/restore/diagnostics Security Services Network Services • Perimeter and network security • Server host security • Hardware and systems software assets Computing Infrastructure • Network services • Network maintenance and change • Equipment configuration management • Network fail over Data Center & Network

8. SC4Oracle Support Portfolio

9. SmartCloud for Oracle Application Provides • Key features: • Automated cloud platform for hosting & managing Oracle DB & applications • SLAs for application availability and responsiveness to customer requests • Support for all Oracle database and business applications • Customer support portal • Services catalog of predefined DB & application images • Flexible contract terms • Around-the-clock support from highly qualified technical experts • One stop shop for consulting, development, migration, hosting & lifecycle services • Designed to: • Mitigate infrastructure costs & complexity by leveraging a managed cloud infrastructure • Accelerate service delivery with automated provisioning of resources • Improve delivery quality via standardized operating procedures and highly skilled support staff

10. $ SC4Oracle value proposition Automated Process Cloud management and administration portal for easy access to Oracle environmental modifications reducing the need for complex system administration support and processes Scalability Scale production and non production infrastructure quickly based on need with incremental resource adds & removes Secure Environment 3 Tier security zoning thru Firewalls and VLANs. Security based on iSEC policies and built on secure building blocks from IBM’s experience in outsourcing and hosting Accelerated Provisioning Automated provisioning of virtual servers reduces manual tasks, eliminates human errors and expedites provisioning. Skilled Oracle Resources IBM’s global delivery staff with decades long experience and certification on all Oracle applications. Reduced Cost Increased utilization of infrastructure, virtualized and optimally delivered to meet application specific workload needs Managed Services ITIL-v3 complaint managed services with committed SLAs. Cloud enabled service delivery best practices from decades of IBM services expertise.

11. Europe Global deployment & delivery to better serve our customers North America Asia Pacific Latin America Global SC4Oracle delivery organization • Global management and oversight • Delivery review and commit • Customer escalation and satisfaction • Build support • Steady-state support • Implementation support • Technical Oracle architect support • Image management support • Standard process development, testing and deployment