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A Strategically-Aligned Organizational Culture is the best Enabler of your strategy

A Strategically-Aligned Organizational Culture is the best Enabler of your strategy. Culture: shared values and norms . Rules: Formal directives (SOPs). Norms: shared standards against which the appropriateness of behavior can be evaluated.

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A Strategically-Aligned Organizational Culture is the best Enabler of your strategy

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  1. A Strategically-Aligned Organizational Culture is the best Enabler of your strategy • Culture: shared values and norms. • Rules: Formal directives (SOPs). • Norms: shared standards against which the appropriateness of behavior can be evaluated. Formal rules, policies, and procedures will hardly result in outstanding customer service, innovation, or quality.

  2. How norms shape organizational culture:A monkey-see, monkey-do story

  3. None of these monkeys had ever been showered before. • Many of them had never seen another monkey being hit by the others. • Yet they didn’t dare to touch the bananas!

  4. Humans use more subtle ways to enforce norms…

  5. The Three C’s of a Strong Culture:Clear, Consistent, and Comprehensive high Intensity low low high Agreement

  6. Cultural Levers • Recruit and Select for those hard-to-train attributes demanded by your strategy. • Socialize, orient, and train to enable the attributes. • Lead and reward to achieve strategic results and create a spiraling effect. Cultural Levers

  7. And remember: If you don’t form a strategically-aligned culture that helps you achieve your strategic objectives, A culture will be formed anyway!

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