Travel Safe Briefing

1. Travel Safe Briefing Bruce McIndoe, President iJET International, Inc. Bruce@ijet.comOctober 2011

2. Abstract • iJET provides straight talk and advice on how to protect yourself and your property while traveling internationally. • The best way to ensure a safe, healthy and productive trip is to: • prevent problems before they happen and • be prepared to know what to do if a problem does occur. • We promote a comprehensive program that includes training, intelligence, insurance and assistance to mitigate threats and lower traveler risk.

3. TravelSafe Briefing Outline • Pre-Departure Planning • While on Travel • When you Get Home

4. Pre-Departure Planning • Entry/Exit and Customs • Health Planning and Immunizations • Country Risk Assessment • Insurance • Cultural and Legal Understanding • Leaving your Home and Packing

5. While on Travel • Why and How International Travelers are Victimized • Protecting your Property • What if you get sick? • Hotel Safety and Security 101 • Dealing with a lost passport or tickets • Safety while walking or traveling • Terrorism and hijacking/hostage situations • What can an embassy do for you and what they can’t

6. When you Get Home • Decompressing and the psychology of returning • Not feeling well? • Getting organized for the next trip • Questions & Answers

7. Pre-Trip Preparation

8. Health Planning • Carry health records if you have a chronic or on-going health problem • Carry your health provider name and contact information • Carrying labeled prescription drugs • Check with HR Lead for insurance questions.

9. Country Risk Assessment • Learn about the country you will be visiting: • Security Transportation • Entry/Exit Communications/Technology • Health Financial • Environment Language • Legal Culture • Take time to understand the local laws and social customs. • Know it all? Been there 10 times? • Understand the current situation and any potential threats.

10. Cultural & Legal Understanding • Examples of the need for cultural and legal understanding • Sources of local culture information • Actions & Practices • Local Dress Code • Gestures • Legal information is hard to find

11. Leaving Your Home & Packing • Safety begins when you pack • Travel light • What to leave at home • What to bring with you • What to copy for you and leave behind • Security of your home while on travel • A quick lesson in OPSEC

12. Social Media Risks • Do not disclose travel plans on Facebook or other social media sites. • Do not post while on travel – discloses where you are, and are not! • Caution on using Twitter or other IM software in high risk countries • Be cautious of who you friend – especially on travel • Consider having two personalities – “Open You” and “Closed You”

13. Be Aware! Your mobile telephone has four major vulnerabilities 1. Vulnerability to monitoring of your conversations while using the phone. 2. Vulnerability of your phone being turned into a microphone to monitor conversations in the vicinity of your phone while your phone is inactive. 3. Vulnerability to tracking your phone based on its emitter or GPS data. 4. Vulnerability to "cloning," or the use of your phone number by others to make calls that are charged to your account.

14. Smart Phones - Vulnerabilities • Smart phones are powerful computers… • Complete with an Operating System and Applications • Every PC vulnerability can be translated to the phone… and more! • Cross-Service Attacks (LAN, Bluetooth, WiFi, GSM, etc.) • Code vulnerabilities and exploits • Malware • Viruses

15. What to do? • Contacts, email, calendars are synchronized with company Blackberry’s • Enable PIN/Password – And Auto-Wipe • Record Make/Model/Serial Numbers • Maintain continuous control of your devices • Lock in safe if you leave in room • Do not use unprotected networks • Do not allow web browser to save login & password

16. Guidelines for Travelers – Before Travel • Leave all but essential storage devices at home. • Enable “user authentication” -- requiring a password or PIN on your device to gain access. Use a strong (combination of number, digit, and special character) password. • Provisur IT keeps firewall and Anti-virus updated on company laptops. • Traveling with personal laptop, ensure firewall and Anti-Virus are updated • Do not install updates without permission of IT • Beware “Virus Hoax” sites

17. While On Travel

18. Why & How You CanGet into Trouble • Why trouble can find you . . . • You are unfamiliar with your surroundings • You are focused on travel issues • You don’t speak the local language • You will be in “tourist” areas • How trouble finds you . . . • Theft of belongings • Scams (Know typical scams for the area) • Abduction & Kidnapping

19. Protecting Your Property • Protecting Your Money • Know Your Surroundings • Protect Your Belongings • In the Hotel (More on This Later)

20. Traveling with Equipment and Tools • Air transport rules make it very difficult to travel with tool boxes • Either check entire box or have one carry on and one checked… consider overnight shipping • Ideally client/distributor should have required parts … or ship ahead • Declaration of “Commercial Items” • Maintain constant awareness of your toolbox (proximity alarm)

21. Hotel Safety & Security 101 • International hotels are not subject to western safety and security standards • Planning, Arrival & Departure • On Arrival • When in Your Room • At the Hotel

22. Fire Events • DURING FIRE • Know your exits • Don’t succumb to peer-pressure, leave when alarm sounds • Stay low if smoke • Alert others • Do not use elevators • Call Emergency Services • IF TRAPPED • Close doors and seal all cracks • Move to window for air • Signal fire-fighters with a white sheet or towel • Keep low to the floor • Listen for instructions

23. Food & Water Safety • Select food carefully • Food should be cooked thoroughly and eaten while still hot • Avoid food that has been kept for long periods (street vendors) • Fruit should be washed and then peeled • Avoid unpasteurized milk and cheese • Use bottled water or boil water for at least 1 minute

24. What if you get Sick? • Provisur has insurance providers that cover employees based on their office location. • HR is developing a Traveler’s Instruction Card • Instructions based on traveler’s office location • Information will include what to do and who to call. Note: Most medical facilities require payment BEFORE you receive services

25. Lost Passport or Tickets • Remember those copies you made? • Lost Passport Procedure • Contact your local consulate • You need new photos (bring them with you) • What if you lost everything? • Lost Ticket Procedure • Call the airline or your travel agent

26. What an Embassy can doand what they cannot • Emergency Services • Replace lost passport • Help finding medical assistance • Help getting funds • Help in emergency - local registration • Visit in jail - help finding legal support • Non-Emergency Services • Lots of support for expatriates

27. Safety While Driving • Personal Security While Walking • Personal Security While Driving • Avoid driving at night • Always drive with at least 1/2 tank of fuel • Do not stop for anyone other than marked police • Personal Security Using Taxis • Hail legitimate taxis • Ask about cost BEFORE getting in • Have local currency or check on form of payment

28. Safety While Walking Around • Avoid set patterns • Carry a working mobile phone with you at all times • Keep away from unknown, dark, deserted areas • Be aware of the environment and alert to what is going on around you • Show self confidence and make your body language tell “them” that you are reactive (e.g. avoid putting your hands in your pockets • NEVER PUT YOURSELF AT RISK to defend your property

29. Terrorism & Hijacking/Hostage • Terrorism • Very unlikely anywhere • Be aware of where terrorism is active • Know targeting profile and history • Kidnapping & Hostage • Flash Kidnappings for Ransom • Consider K&R insurance for high risk countries

30. Hostage Survival Hostage Situation Dangers – Time Continuum

31. Hostage Survival CALM = CONNECT = CAPITALIZE • Do: • Listen • Empathize and appear supportive • Insert calming statements at critical moments • Raise the hostile person’s esteem • Seek help from a seemingly cooperative captor • Do Not: • Argue • Become defensive • Let yourself become hostile • Let captor escalate your emotions • Belittle or appear condescending

32. When You Get Home

33. Decompressing & Returning Home • Euphoria and Elation? • Then Relaxation and Jet Lag • Can Move to Apathy,Exhaustion & Weariness • This is all normal

34. Not Feeling Well? • Even minor symptoms may be important • Fever • Coughing • Diarrhea • Joint and muscle pain • Headache • Rash • See a medical provider - let them know where and when you were traveling

35. Questions and Answers

36. Travel Checklist • To-Do List • Basics • Essential Personal Items • Miscellaneous • Other Items to Think About

37. Resources • Info in One Stop • www.ijet.com • Listing of Embassies • www.embassy.org • Health • www.who.org • www.cdc.gov • www.iamat.org • Country Risk Info • www.ijet.com • www.krollworldwide.com • www.fco.gov.uk • www.state.gov